I haven’t posted in a while, so a little backstory.
I now work for an outdoor adventure store. I work in the office, so I luckily don’t have to deal with customers much anymore. My store sells Canada Goose jackets. I personally think they are WAY too much for Southern Ontario climate, but it’s still a “cool” thing to own. Anyways, onto the story.
A lady (SC) called in while the store was crazy busy. None of the floor staff were answering, so I picked up.
ME: Store Name, how can I help you?
CS: Yes, I’d like to buy 5 Canada Goose jackets.
ME: Well, if you tell me the style and size you are looking for, I can see if we have them.
(SC lists off styles/sizes/colour preference. Of course she is asking for the 2 most popular brands. We got a huge shipment in April, they were sold out by June and Canada Goose is completely sold out until next March).
ME: I’m sorry, but we don’t have any of those in stock.
SC: What about……(lists off different colour options)
ME: I’m sorry, but we have none of those 2 styles left at all.
SC: Well, when will you be getting more in?
ME: Probably sometime in March or April.
SC: WHAT!??!! I need these 5 by the end of the month!
ME: Sorry, but Canada Goose sells out fast. We’ve had people on wait lists for 2 years to get specific jackets.
SC: Well just what do you expect me to do?
ME: Well, there are some other stores in the area that sell them. (lists off 4 stores within 30 minute drive)
SC: I’ll need you to call them and get back to me. I’m much to busy to call them all.
ME: I’m sorry ma’am. I can provide you with their numbers, but you will have to call to inquire yourself.
SC: Excuse me? I am simply trying to buy jackets for my family! Since you cannot give me what I want, you should be going out of your way to get them for me!
ME: Well, I can tell you that 3 of those 4 stores had very little stock to begin with, so they will probably not be able to help you at all, but Other Store is your only other local option.
SC: NO! You will call and get to me at ***-***-**** by the end of the day!
<-click->
I talked it over with the owner, who then took the paper with her number and tossed it in his To Be Shredded box. I love my boss.
This lady was almost as crazy as the ones who complain because they “can get Canada Goose online for half this price” – yeah, a horrible knock off that we can spot a mile away. We’ve have people try to return or warranty jackets with us that are obvious fakes.
I now work for an outdoor adventure store. I work in the office, so I luckily don’t have to deal with customers much anymore. My store sells Canada Goose jackets. I personally think they are WAY too much for Southern Ontario climate, but it’s still a “cool” thing to own. Anyways, onto the story.
A lady (SC) called in while the store was crazy busy. None of the floor staff were answering, so I picked up.
ME: Store Name, how can I help you?
CS: Yes, I’d like to buy 5 Canada Goose jackets.
ME: Well, if you tell me the style and size you are looking for, I can see if we have them.
(SC lists off styles/sizes/colour preference. Of course she is asking for the 2 most popular brands. We got a huge shipment in April, they were sold out by June and Canada Goose is completely sold out until next March).
ME: I’m sorry, but we don’t have any of those in stock.
SC: What about……(lists off different colour options)
ME: I’m sorry, but we have none of those 2 styles left at all.
SC: Well, when will you be getting more in?
ME: Probably sometime in March or April.
SC: WHAT!??!! I need these 5 by the end of the month!
ME: Sorry, but Canada Goose sells out fast. We’ve had people on wait lists for 2 years to get specific jackets.
SC: Well just what do you expect me to do?
ME: Well, there are some other stores in the area that sell them. (lists off 4 stores within 30 minute drive)
SC: I’ll need you to call them and get back to me. I’m much to busy to call them all.
ME: I’m sorry ma’am. I can provide you with their numbers, but you will have to call to inquire yourself.
SC: Excuse me? I am simply trying to buy jackets for my family! Since you cannot give me what I want, you should be going out of your way to get them for me!
ME: Well, I can tell you that 3 of those 4 stores had very little stock to begin with, so they will probably not be able to help you at all, but Other Store is your only other local option.
SC: NO! You will call and get to me at ***-***-**** by the end of the day!
<-click->
I talked it over with the owner, who then took the paper with her number and tossed it in his To Be Shredded box. I love my boss.
This lady was almost as crazy as the ones who complain because they “can get Canada Goose online for half this price” – yeah, a horrible knock off that we can spot a mile away. We’ve have people try to return or warranty jackets with us that are obvious fakes.
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