How you know the customer has not listened to a word you just said...

[tilly101]

I've had all of these today

Me - Hi , this is Tilly calling you back from Health Insurance Inc
SC - Yes, great, a large cheese pizza but no ham. NO HAM!

Me - Your claim was declined because we haven't received any payment in just under 3 months
SC - Yes, it's been cold here too this past week

Me - Could I please get your membership number?
SC - Smith Street. Um, it's brick. Two-storey

Me - What type of claim was it?
SC - Ummm, Tuesday I think? OH, F**K!

Me - Do you mind holding for a moment while I look that up for you?
SC - My credit card number is XXXXXXXXXXXX

Me - I'm pleased to advise that your claim has now been paid
SC - WHAT?! You people are HOPELESS, you STILL haven't paid it!

[BeenThereDoneThat]

Wow...and the full moon was LAST week! (At least it was here...lol)

[NateTheChops]

Me - Do you mind holding for a moment while I look that up for you?
SC - My credit card number is XXXXXXXXXXXX

There's an old GK post wherein a customer blurts out his credit card number following a similar conversation. I can't remember exactly which one it is, but his follow up is something along the lines of, "If your first instinct is to give out your credit card number to every question, I have serious doubts about your ability to pay for this order."

[Aethian]

Me - I'm pleased to advise that your claim has now been paid
SC - WHAT?! You people are HOPELESS, you STILL haven't paid it!

*blinks*

....
.....
.......


Yea....

[barainga]

How you know the customer has not listened to a word you just said...

Because I spoke clearly and eloquently while using intelligent words in the proper conext.

After the blank stares I then grunted and made useless gestures and inchoerent sounds, they then paid me and left.

[Moirae]

I get that all the time. In fact, I just had one.

Me: "Can I get your billing address please?"
SC: "so-so@yahoo.com"
Me: "Can I get your billing address please?"
SC: "I just said it"
Me: "No, I need the address attached to your credit card"
SC: "Its so-so@yahoo.com"


Really? Can you not understand english? Tu parle en francaise?

I had to tell the person that "I don't need your email address, I need their billing address. You know... the address where you live" before they understood.

[rose_metal_nz]

I get that all the time. In fact, I just had one.
Me: "Can I get your billing address please?"
SC: "so-so@yahoo.com"
Me: "Can I get your billing address please?"
SC: "I just said it"
Me: "No, I need the address attached to your credit card"
SC: "Its so-so@yahoo.com"

Really? Can you not understand english? Tu parle en francaise?

I had to tell the person that "I don't need your email address, I need their billing address. You know... the address where you live" before they understood.

o.O why not say "Postal address" or "Physical address"? My bills are emailed to me, and I'm sure I'm not the only one. You didn't clarify yourself, just repeated the same line...

Edit: Also, billing is not always where you live.

[Marszenka]

@rose_metal,


My bills are emailed to me too but I still know that Billing Address = Physical Address. Sites like Amazon, Ebay, and Paypal require a billing address and as far as I know it's not possible to enter an email address for that field. The form is Billing Address: (blank) Apt2 (blank) City, State, Zip. That's not an email address. XD


For the original poster....

Not much to say but WOOOOOOOOOOOOOOW. O_O;

[ArcticChicken]

o.O why not say "Postal address" or "Physical address"? My bills are emailed to me, and I'm sure I'm not the only one. You didn't clarify yourself, just repeated the same line...

Edit: Also, billing is not always where you live.

Even if you have your bills emailed to you, there's usually a physical address associated with the account, plus the terms were made before the invention of the internet. The reason it's billing address as opposed to postal address is because, like you said, the billing address isn't always where you live. Which is why every online order place always asks if the billing and shipping addresses are the same.

[rose_metal_nz]

Mmm, good point. I do think repeating the same thing isn't helpful tho, if the customer isn't "getting it". Rephrasing it in a way that might help you get the right answer is a lot less frustrating for both parties than just both of them repeating the same question & answer....

[Pixilated]

At first I thought those were all part of one call.

Still ...

Did you tell the pizza person that ham is mandatory?

[Moirae]

o.O why not say "Postal address" or "Physical address"? My bills are emailed to me, and I'm sure I'm not the only one. You didn't clarify yourself, just repeated the same line...

Edit: Also, billing is not always where you live.

Actually, postal address gets them to give you their zip (if they are from the US) or their postal code (if they're from Canada or Britain). We don't actually need the physical address, we need the billing address attached to the credit card, but eventually I just get sick of saying "billing address" so I tell them "where you live". Since the terms predates the internet, I always think its just really bizarre that they don't understand what billing address is. If I wanted email, I'd say email.

I think they just aren't listening to what I'm saying.

[Sedorna]

Me - I'm pleased to advise that your claim has now been paid
SC - WHAT?! You people are HOPELESS, you STILL haven't paid it!

Well, maybe that person thought you said, "I'm pleased to advise that your claim has NOT been paid."

Of course, that leads one to wonder why you'd be pleased to announce that, so probably not.

[tilly101]

I get that all the time. In fact, I just had one.

Me: "Can I get your billing address please?"
SC: "so-so@yahoo.com"
Me: "Can I get your billing address please?"
SC: "I just said it"
Me: "No, I need the address attached to your credit card"
SC: "Its so-so@yahoo.com"


Really? Can you not understand english? Tu parle en francaise?

I had to tell the person that "I don't need your email address, I need their billing address. You know... the address where you live" before they understood.

Those types are always a bit of a lol-fest
I also like it when i say to people very clearly:
"May I please have your residential address?"
And then give me their PO BOX address [I dont know how this is across countries but its the little mail box you pay for at your local post office]
EG.
"Yeah , my residential address is Post Office Box 14, Clifford Post Office, Cliffordson"

I always feel like saying "Oh, you live in the mail box at your post office? My, it must be awfully cosy in there"

[Moirae]

Those types are always a bit of a lol-fest
I also like it when i say to people very clearly:
"May I please have your residential address?"
And then give me their PO BOX address [I dont know how this is across countries but its the little mail box you pay for at your local post office]
EG.
"Yeah , my residential address is Post Office Box 14, Clifford Post Office, Cliffordson"

I always feel like saying "Oh, you live in the mail box at your post office? My, it must be awfully cosy in there"

lol. Yeah, we can't accept a PO Box. Its not considered a valid address for things like credit card purchases. For mail, yes, but not if we need to chase you down by sending a lawyer or a cop because you didn't pay your bill.