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Lady with a snippy, brittle voice and a scowl comes to my register with two different packages of quilt batting, asks if there is a sale. There's always a sale on something at my store, but I can never be sure of what is on sale week after week, so I scan them both, hit total, and yes, there's a sale. I smiled and told her, "Yes, it's on sale, you buy this one (indicating the more expensive package) and this one (indicating the less expensive) is free."
Now, most people would be pleased about this, but not her. She gives me the CBF and says, "But I have a 50% off coupon, can't I use it?" On the coupon it says plainly that it can't be combined with other offers.
ME: Well ma'am, if you use the coupon, it'll take 50% off of one batting, but you wouldn't get the other for free, and you're saving more by using the sale than the coupon.
SC: (snarling) Well, I don't want this one! (pushes more expensive batting at me) Just ring me up this one with the coupon.
ME: I can do that. (voids expensive batting and puts it on back counter, rings coupon). Your total is $xx.xx, ma'am.
She didn't say anything for a minute, and I thought she was going to pay, so I did what I was supposed to do with the coupon and destroyed it.
SC: I want two of these! And my coupon!
ME: (uh oh) I'm sorry ma'am, I already destroyed the coupon. And you can't use it with the sale, as I showed you.
SC:
Fine, cancel the transaction, I'll get the stuff and come back.
She never did come back, not while I was on the register.
Granted, I jumped the gun destroying the coupon. But I have a hard time reading people and honestly thought she was going to pay. Plus, she kept changing her mind. Add to that, there are sale signs in the department (of course, we know SCs have Selective Reading Disorder).
Seriously, is it that difficult to tell people exactly what you want?
Now, most people would be pleased about this, but not her. She gives me the CBF and says, "But I have a 50% off coupon, can't I use it?" On the coupon it says plainly that it can't be combined with other offers.
ME: Well ma'am, if you use the coupon, it'll take 50% off of one batting, but you wouldn't get the other for free, and you're saving more by using the sale than the coupon.
SC: (snarling) Well, I don't want this one! (pushes more expensive batting at me) Just ring me up this one with the coupon.
ME: I can do that. (voids expensive batting and puts it on back counter, rings coupon). Your total is $xx.xx, ma'am.
She didn't say anything for a minute, and I thought she was going to pay, so I did what I was supposed to do with the coupon and destroyed it.
SC: I want two of these! And my coupon!
ME: (uh oh) I'm sorry ma'am, I already destroyed the coupon. And you can't use it with the sale, as I showed you.
SC:
Fine, cancel the transaction, I'll get the stuff and come back.She never did come back, not while I was on the register.
Granted, I jumped the gun destroying the coupon. But I have a hard time reading people and honestly thought she was going to pay. Plus, she kept changing her mind. Add to that, there are sale signs in the department (of course, we know SCs have Selective Reading Disorder).
Seriously, is it that difficult to tell people exactly what you want?
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