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Early next month, I'm finally going to be moving out of my parents' house and into my own flat. Sadly, there are various boring tasks that need to be done, like getting a phone line installed for the computer. Now, I rang the number, went thru the necessary automated crap and was put in a queue to wait for a sales person to be available.
Despite the awful hold music, I waited patiently. I had everything I needed laid out in front of me, and I'd allowed plenty of time. I'd even forgoed my lunch to get this sorted out first. Now, at first, everything went swimmingly; the guy I talked to was very efficient and got everything sorted out. When all that was done, he transferred me to a woman, who was supposed to check the order had gone thru and tell me. She couldn't, cuz the order hadn't gone thru so she transferred me back to the sales team.
Now, this is when the suckiness comes into play. I didn't get the guy from before, but this airhead sounding woman who didn't even greet me, just went "Oh wait a minute," then much to my annoyance, I heard a dial tone. She'd hung up on me. Now, I'm getting annoyed cuz once again, I have to call, go thru the automated crap and wait in the queue, but I do it. I talk to another person, tell him that this woman hung up on me and that I'd like to sort things out without that happening. He asks me for my date of birth and my postcode, of the flat I'm moving into. I give him the date of birth, but due to the fact I don't know my new postcode offhand I have to search out the piece of paper with it on from the pile of documents in front of me. I tell the person clearly, hang on a sec. While I'm looking, he hangs up.
OK, now I'm really pissed off. I'm starving, I'm bored, and I'm sick and tired of being on the phone. I allow myself a scream of frustration before I, once again, go thru the whole ring/automated crap/queue business again. I try my hardest to keep calm, but it's natural that some of the anger and frustration I feel slips into my voice. I do make an effort to be polite as I talk to the woman who takes the call, and she is very helpful and competant. I register a complaint directed at both the people who hung up on me, as well as a compliment to the guy I originally dealt with so he gets kudos for how he dealt with me. The woman says she'll not only do that, but also dig up my info so I don't have to repeat it all over again. Once again, I'm on hold.
The classical music being played soothes me somewhat; I take the time to wipe away the tears and blow my nose (I tend to cry when I'm angry, a fact that really bugs me to be honest) and calm myself down by breathing in and out. After about 5 minutes, the woman picks up. She apologises for the delay; I tell her not to worry. She tells me everything's sorted out and gives me the details. I thank her and then, finally, I can get off the phone.
So, was I sucky? I was worried about this when I got off; not only was I in tears for some of it, I was also sounding frustrated and angry at the end, even tho I was trying to control myself.
Despite the awful hold music, I waited patiently. I had everything I needed laid out in front of me, and I'd allowed plenty of time. I'd even forgoed my lunch to get this sorted out first. Now, at first, everything went swimmingly; the guy I talked to was very efficient and got everything sorted out. When all that was done, he transferred me to a woman, who was supposed to check the order had gone thru and tell me. She couldn't, cuz the order hadn't gone thru so she transferred me back to the sales team.
Now, this is when the suckiness comes into play. I didn't get the guy from before, but this airhead sounding woman who didn't even greet me, just went "Oh wait a minute," then much to my annoyance, I heard a dial tone. She'd hung up on me. Now, I'm getting annoyed cuz once again, I have to call, go thru the automated crap and wait in the queue, but I do it. I talk to another person, tell him that this woman hung up on me and that I'd like to sort things out without that happening. He asks me for my date of birth and my postcode, of the flat I'm moving into. I give him the date of birth, but due to the fact I don't know my new postcode offhand I have to search out the piece of paper with it on from the pile of documents in front of me. I tell the person clearly, hang on a sec. While I'm looking, he hangs up.
OK, now I'm really pissed off. I'm starving, I'm bored, and I'm sick and tired of being on the phone. I allow myself a scream of frustration before I, once again, go thru the whole ring/automated crap/queue business again. I try my hardest to keep calm, but it's natural that some of the anger and frustration I feel slips into my voice. I do make an effort to be polite as I talk to the woman who takes the call, and she is very helpful and competant. I register a complaint directed at both the people who hung up on me, as well as a compliment to the guy I originally dealt with so he gets kudos for how he dealt with me. The woman says she'll not only do that, but also dig up my info so I don't have to repeat it all over again. Once again, I'm on hold.
The classical music being played soothes me somewhat; I take the time to wipe away the tears and blow my nose (I tend to cry when I'm angry, a fact that really bugs me to be honest) and calm myself down by breathing in and out. After about 5 minutes, the woman picks up. She apologises for the delay; I tell her not to worry. She tells me everything's sorted out and gives me the details. I thank her and then, finally, I can get off the phone.
So, was I sucky? I was worried about this when I got off; not only was I in tears for some of it, I was also sounding frustrated and angry at the end, even tho I was trying to control myself.
But you gave credit where it was due, and told them the fact of what happened. If they want to investigate they'll find it was a simple accident or they'll find that they employ jerks and/or idiots...but a calm and rational complaint gives them the chance to find that out.
), and if it's something she would listen to, then I'd use it.
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