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My first SC post!
I work as a complaints manager for a very large department store. In the same town as a large college. Basically if wal-mart does not carry it, they come to us.
Complaints Managers deal basically with customers all day long, and manage returns. Because of recent downfalls in the department store world, we have finally been allowed to turn down returns! Old policy was when something was brought back, we had to turn around and bend-over for them.
Here is a fun story from last week to get my feet wet!
But first the dreaded background info;
Right around the policy shift, we have been getting a rash of returned software. Basically, people would be getting disks that would not run. And that the manufacturer would not accept them when we shipped them back. I got involved and found out somthing interesting, someone was buying computer games. Opening them, making a copy of the disks label. Then they would then put that label on a CDR or DVDR and then reseal the package with a shrink wrap machine. So it looked like the real deal, just defective.
I had all the returned software put aside before it was reshelved. And that is where I found it. The box was shrink wrapped, but the clear circular sticker you need to remove to open the box was neatly cut.
Lucky our inventory control software is relatively recent. When somthing is bought with anything other then cash, a name is attached to a recent. When you return somthing we print up a tag that is attached to the product. Its nothing but a bar code, however when you scan it with a hand scanner. You can find out who bought it, who returned it, why it was returned, and where it needs to go. To bad we remove them when the item is returned to the floor. (If you payed with cash, or its a gift we require valid ID. So we always at least know who returned it.)
Well I looked up who it was, 19 years old with an out of state drivers license. Definitely a college student. I put a note on his account, if he tries to return somthing again. Call me.
A few days ago I get the phone call.
Me: Daskinor the Pixie Blight (bonus points if you get the joke)
C: Sweet cashier girl in the electronics department.
SC: enough said.
C: "Hello sir, I am having trouble clearing a note from the system" (this is the secret code for trouble)
SC: *in the background* Common I don't have all day, just give me a gift card or somthing.
Me: "Il be down in 60"
I get there, and here is this goth/pagan looking guy just giving her a hard time. White skin, red hair black makeup. Spikes on everything and the finger armor. I creep up.
SC: I never had this trouble before, just take the damn return I have a gift receipt.
S: "Hes here, he can clear the note so we can continue."
The SC turns around, I forgot to mention I am a big guy, 6'8" and wide. The SC was only like 5'6" and was skinny as hell. But he looked shocked at first, but he slid right back into his confident self.
As I am walking back behind the counter.
SC: "This damn hillbilly cant seem to work the computers, can we hurry it up so I can get out of here."
Me: *After giving him the eye of displeasure* "Let me take a look, and please don't insult the employees."
SC: "Whatever man! Just hurry it up"
I look over the package sure enough the sticker is cut clean
Me: "Why are you returning this"
SC: *rolls his eyes like this is some kind of huge inconvenience* "Like I told her, it was a gift. I already have it. Just give me a gift card."
Me: "Alright I am going to need your..."
SC: *Before I could finish he whips out his drivers license.* "Here"
Me: *I make like I am typing in somthing, in the computer* "But in reality I hit the panic button that summons a security guard."
Takes them less then 2 minutes to get there.
Guard: "What is the problem?"
Me: "Hold him for shoplifting, and call the police"
SC: "WTF man, I was returning somthing. You have somthing against pagans don't you. You all are f**ucking white trash hicks."
One of the security guards grabs him by the shoulder, the SC then turns and punches the him in the face then makes a run for it. They eventually catch him just outside the mall entrance.
In the end we are pressing charges on assault, and shoplifting. His mother called the store manager yesterday. So I am curious to what she had to say.
I work as a complaints manager for a very large department store. In the same town as a large college. Basically if wal-mart does not carry it, they come to us.
Complaints Managers deal basically with customers all day long, and manage returns. Because of recent downfalls in the department store world, we have finally been allowed to turn down returns! Old policy was when something was brought back, we had to turn around and bend-over for them.
Here is a fun story from last week to get my feet wet!
But first the dreaded background info;
Right around the policy shift, we have been getting a rash of returned software. Basically, people would be getting disks that would not run. And that the manufacturer would not accept them when we shipped them back. I got involved and found out somthing interesting, someone was buying computer games. Opening them, making a copy of the disks label. Then they would then put that label on a CDR or DVDR and then reseal the package with a shrink wrap machine. So it looked like the real deal, just defective.
I had all the returned software put aside before it was reshelved. And that is where I found it. The box was shrink wrapped, but the clear circular sticker you need to remove to open the box was neatly cut.
Lucky our inventory control software is relatively recent. When somthing is bought with anything other then cash, a name is attached to a recent. When you return somthing we print up a tag that is attached to the product. Its nothing but a bar code, however when you scan it with a hand scanner. You can find out who bought it, who returned it, why it was returned, and where it needs to go. To bad we remove them when the item is returned to the floor. (If you payed with cash, or its a gift we require valid ID. So we always at least know who returned it.)
Well I looked up who it was, 19 years old with an out of state drivers license. Definitely a college student. I put a note on his account, if he tries to return somthing again. Call me.
A few days ago I get the phone call.
Me: Daskinor the Pixie Blight (bonus points if you get the joke)
C: Sweet cashier girl in the electronics department.
SC: enough said.
C: "Hello sir, I am having trouble clearing a note from the system" (this is the secret code for trouble)
SC: *in the background* Common I don't have all day, just give me a gift card or somthing.
Me: "Il be down in 60"
I get there, and here is this goth/pagan looking guy just giving her a hard time. White skin, red hair black makeup. Spikes on everything and the finger armor. I creep up.
SC: I never had this trouble before, just take the damn return I have a gift receipt.
S: "Hes here, he can clear the note so we can continue."
The SC turns around, I forgot to mention I am a big guy, 6'8" and wide. The SC was only like 5'6" and was skinny as hell. But he looked shocked at first, but he slid right back into his confident self.
As I am walking back behind the counter.
SC: "This damn hillbilly cant seem to work the computers, can we hurry it up so I can get out of here."
Me: *After giving him the eye of displeasure* "Let me take a look, and please don't insult the employees."
SC: "Whatever man! Just hurry it up"
I look over the package sure enough the sticker is cut clean
Me: "Why are you returning this"
SC: *rolls his eyes like this is some kind of huge inconvenience* "Like I told her, it was a gift. I already have it. Just give me a gift card."
Me: "Alright I am going to need your..."
SC: *Before I could finish he whips out his drivers license.* "Here"
Me: *I make like I am typing in somthing, in the computer* "But in reality I hit the panic button that summons a security guard."
Takes them less then 2 minutes to get there.
Guard: "What is the problem?"
Me: "Hold him for shoplifting, and call the police"
SC: "WTF man, I was returning somthing. You have somthing against pagans don't you. You all are f**ucking white trash hicks."
One of the security guards grabs him by the shoulder, the SC then turns and punches the him in the face then makes a run for it. They eventually catch him just outside the mall entrance.
In the end we are pressing charges on assault, and shoplifting. His mother called the store manager yesterday. So I am curious to what she had to say.
On behalf of pagans everywhere, I can almost guarantee that if this guy was acting like this, he probably wasn't pagan! He's probably one of those that just likes those clothes. And we don't all dress like that, I'm mostly in jeans and t-shirts! If you throw up your beliefs when you've been caught doing something you ought not be, that's just wrong. 
), it the fact that a goodly portion of them do nothing more strenuous than type on a keyboard and are out of shape. I'm in good shape, I can run in just about any type/style of clothing-ask the Army about running in baggy pants(more freedom of movement)-that's actually where I got used to it.
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