Stuff Happens Without Your Approval

[tenzilkem]

Recently the cable company I work for made some changes to our services to improve our video and internet services. Customer asks about the speed we have available for internet. Seems last month she went with our old top speed of 15 megs and a week after that we rolled out our new speeds of over 50 megs. She flipped because we didn't tell her about it. Strangely enough we only found out about it (we being the ccrs) 3 days before it went out. We didn't have the info and we don't need her permission to make improvements. Its great you want the fastest of the fast, but stuff changes all the time, suck it up!
Sorry, but these frakking morons are REALLY getting on my nerves of late when we are improving stuff for them but all the want to do is bitch about it anyway!!

[Lyse]

I'm confused. Is she locked into the 15 speed without the ability to upgrade to the 50 if she is adamant about having the fastest possible connection?

[Bright_Star]

Is she complaining that it's faster than what she wants?

[CinSim]

I'm guessing that she's just whining that nobody phoned her to tell her that there's something better now.

[tenzilkem]

nope, she's not locked in, she's upset that our crystal ball didn't have info about the new services before they were announced to us. She did balk at the pricing though. To go up to the new speed it would have almost doubled her bill.and the modem she has can't handle the new speeds so she would have to get the new modem, which would cost her 1 penny more than her old one.

[Slayer]

Bah, most people hate telephone calls about upgrading services, too XD

*sigh*

[thehuckster]

Bah, most people hate telephone calls about upgrading services, too XD

*sigh*

Ain't it the truth. You can't win sometimes.

What she needs to do is figure out if she even needs the 50 meg upgrade. If she's just doing email and casual surfing, 15 megs is perfectly reasonable. If she's hooked on Netflix or does MMORPGs, only then would 50 megs even make sense for her.

[Mamochan]

MMORPG's run fine on 7Mbit... netflix, youtube, and torrenting would really be the best use of 50mbit. That or if you are like me having the high top connection would help with your job since I would be able to hook up my videoconferencing system. but since I am 7mbit, my VC system for my job sits unplugged.... at least my boss doesn't complain.

[tilly101]

Recently the cable company I work for made some changes to our services to improve our video and internet services. Customer asks about the speed we have available for internet. Seems last month she went with our old top speed of 15 megs and a week after that we rolled out our new speeds of over 50 megs. She flipped because we didn't tell her about it. Strangely enough we only found out about it (we being the ccrs) 3 days before it went out. We didn't have the info and we don't need her permission to make improvements. Its great you want the fastest of the fast, but stuff changes all the time, suck it up!
Sorry, but these frakking morons are REALLY getting on my nerves of late when we are improving stuff for them but all the want to do is bitch about it anyway!!

I feel your pain! I get the same kinda crapola where I work.
Someone will take out a health policy then a few weeks/short mths time, a new 'better' policy will be introduced. of course us reps are not advised of the new product until about a week or so ahead of release, so we get these morons calling back yelling at us for not telling us about the new 'better' option all that time ago when they first spoke with us

I will say to them point blank "at the time of the convo we were not aware ourselves of this other policy, we were advised literally a week ago today!"
The responses are always great
"Well you should have personally called me as soon as you found out about it!" [yes, of our million + customers I should have rememberd you, read your mind and knew you preferred that product, tracked down your policy off memory and call you about it"
"Well I dont care if you didn't know, you should have! if you were good at your job, you would have known!" [Im sorry but 'mind reader' is not within my job description]
"I demand compensation for this travesty!" [Well I demand compensation for having to listen to you crap on sir. Kindly f**k off, thank you]

[Fire_on_High]

What she needs to do is figure out if she even needs the 50 meg upgrade. If she's just doing email and casual surfing, 15 megs is perfectly reasonable. If she's hooked on Netflix or does MMORPGs, only then would 50 megs even make sense for her.

We regularly play WoW, CoX, and CO on a 3.5 Mbps connection...2 players, with my other box being used for IRC, ICQ and web, and another beyond that randomly watching Youtube or NHK streams. It's not an issue....

[Mongo Skruddgemire]

We regularly play WoW, CoX, and CO on a 3.5 Mbps connection...2 players, with my other box being used for IRC, ICQ and web, and another beyond that randomly watching Youtube or NHK streams. It's not an issue....

Try three computers running Warcrack, two computers running netflix streaming (before they shot that down and started only allowing one account to run one session at a time) and a hefty Linux torrent in the background.

All on a 7Meg connection. Not a problem one.