got this gem this evening....not really sucky...just...clueless?
Me: *opening speil and verifcation* and how may I help you today ms. customer?
SC: Yeah I got an email a couple of days ago from you guys saying that if I didn't click this link in the email and verify my account information with you that my account would be shut down, and I had to do it by the 31st.
me:.........
.........ma'am I'm looking at your account and the last email we sent you was a copy of your statement.
SC: Well I clicked on the link in the email and it said page not found, and I wanted to make sure that my account wasn't gonna be frozen.
ME: Ma'am I can assure you that your account is in good standing, and that we did not send you any emails beyond your statement. But would you mind forwarding that email to this address so that we can track down the person that sent it. *gives email address to send spoof emails to* and if you ever receive an email from us that asks you to verify your account information to call us right away, we never ask to verify account info except over the phone. *closing speil*
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right after that call...
Me: you know...its calls like that, that make me loose my faith in humanity....
supervisor: your faith in humanity keeps dropping its gonna be in the negative.
ME: to late...any lower I might start shopping around for bell towers.
Me: *opening speil and verifcation* and how may I help you today ms. customer?
SC: Yeah I got an email a couple of days ago from you guys saying that if I didn't click this link in the email and verify my account information with you that my account would be shut down, and I had to do it by the 31st.
me:.........

SC: Well I clicked on the link in the email and it said page not found, and I wanted to make sure that my account wasn't gonna be frozen.
ME: Ma'am I can assure you that your account is in good standing, and that we did not send you any emails beyond your statement. But would you mind forwarding that email to this address so that we can track down the person that sent it. *gives email address to send spoof emails to* and if you ever receive an email from us that asks you to verify your account information to call us right away, we never ask to verify account info except over the phone. *closing speil*
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right after that call...
Me: you know...its calls like that, that make me loose my faith in humanity....
supervisor: your faith in humanity keeps dropping its gonna be in the negative.
ME: to late...any lower I might start shopping around for bell towers.
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