B/G: I work at a well-known pizza chain, in New Zealand.
I'm training a new girl (J) and this is one of the first customers she has the pleasure of dealing with.
A man comes in with his son to pick up his pizzas. His son is around 10 years old. It's all paid for so all J has to do is hand it to him. Seemingly easy job, no?
It's also worth noting that we're wearing new promotional t-shirts advertising the fact that you can order pizza online.
SC: "I'd like a free t-shirt please!" *grins* (At this point we think he's joking and laugh it off with him)
Me: Sorry sir, we don't give out free t-shirts.
SC: "I WANT A FREE T-SHIRT FOR MY SON"
Me:
"We don't hand out free t-shirts I'm afraid"
SC: "My son wants a free t-shirt! Get me a manager!"
(It's worth noting that we don't really have 'managers' we're just a bunch of students working in a pizza place, so manager duty falls to whoever can be arsed. In this case, S steps up)
S: "Sir we've never given out free t-shirts? We can't give you one."
SC: "Just go back there and get me a t-shirt!"
S: "No." (We don't have any!)
SC:"I'M NEVER COMING BACK HERE!" *storms out*

It is not commonplace, at ALL, in NZ to ever give out free t-shirts. I don't know why, it just doesn't happen. I have no clue as to why he felt entitled to one.
I'm training a new girl (J) and this is one of the first customers she has the pleasure of dealing with.
A man comes in with his son to pick up his pizzas. His son is around 10 years old. It's all paid for so all J has to do is hand it to him. Seemingly easy job, no?
It's also worth noting that we're wearing new promotional t-shirts advertising the fact that you can order pizza online.
SC: "I'd like a free t-shirt please!" *grins* (At this point we think he's joking and laugh it off with him)
Me: Sorry sir, we don't give out free t-shirts.

SC: "I WANT A FREE T-SHIRT FOR MY SON"
Me:

SC: "My son wants a free t-shirt! Get me a manager!"
(It's worth noting that we don't really have 'managers' we're just a bunch of students working in a pizza place, so manager duty falls to whoever can be arsed. In this case, S steps up)
S: "Sir we've never given out free t-shirts? We can't give you one."
SC: "Just go back there and get me a t-shirt!"
S: "No." (We don't have any!)
SC:"I'M NEVER COMING BACK HERE!" *storms out*

It is not commonplace, at ALL, in NZ to ever give out free t-shirts. I don't know why, it just doesn't happen. I have no clue as to why he felt entitled to one.
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