This was a while back, but I was on Box office.
Customer: Hi, I'd like to collect tickets.
Me: Sure, just put the card in the PIN pad and I'll do the rest.
(the card shows nothing)
Me: Are you sure this is the correct card?
Customer: Yes.
Me: Did you receive an email from our website confirming your booking?
Customer: Yes.
Me: Then why did your card show up that there are no bookings on it.
Customer: *pause* this is Site Y right?
Me: ... No sir, this is Site X, Site Y is in Town Y
Customer: Hi, I'd like to collect tickets.
Me: Sure, just put the card in the PIN pad and I'll do the rest.
(the card shows nothing)
Me: Are you sure this is the correct card?
Customer: Yes.
Me: Did you receive an email from our website confirming your booking?
Customer: Yes.
Me: Then why did your card show up that there are no bookings on it.
Customer: *pause* this is Site Y right?
Me: ... No sir, this is Site X, Site Y is in Town Y
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