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Background: Ok, so our cinema, owing to an incident at another chain, is mega-strict on ID. Here are ways I deal with this:
If someone asks for a child for a 12A, I automatically ask what their date of birth is, because the max a child can be at our chain is 12 (after that is a teen)
Anyone who asks for a teen ticket to a 15 or 18 I ask for ID, on the 18 end, it is because we have 19-year-olds who think they're entitled to a teen ticket (they're not) as well as a similar priciple to the 12A.
If the majority of people have ID, I will refer it to the Duty Manager, since I do think higher than most people (I know a lot of people who look older than they are growing up).
Kids who get caught jumping from one screen to another get kicked out with no refund, since most managers see it as rewarding bad behaviour, if we think they'll do this, or we turn someone down for that film, we do warn people that this is our policy.
Me-
CW- My colleague, the one who escorted them from the screen.
SCs- Two boys, I can't remember who said what exactly I'm afraid.
GM- the General Manager, the highest rank in the site.
CW: Now, be off with you! The stairs are right there!
SCs: We want a refund first!
(knowing the answer will be no, my colleague disappears behind concessions and comes back, we both know where this went)
CW: I've spoken to the manager and he says you've voided the right to a refund.
SCs: What!?
(My CW walks off to continue what he was doing when he caught them)
SCs: (to me) It's our right to get a refund since we're not seeing a movie anymore!
Me: You voided it by jumping screens. Buying a ticket means you are agreeing to see the film that is on it and you've broken that contract you've made with us.
SCs: We're not leaving without a refund.
Me: You can leave on your own or leave with a police escort, your choice.
(the boys look at one another, then run down the stairs, GM approaches me)
GM: What was with those boys?
Me: <CW's name> caught them screen jumping. They were threatening to stay until their money was refunded.
GM: What did you tell them to make them run like that then?
Me: That the only thing you'd do if they stayed is call the police to take them home.
GM: Fair enough.
If someone asks for a child for a 12A, I automatically ask what their date of birth is, because the max a child can be at our chain is 12 (after that is a teen)
Anyone who asks for a teen ticket to a 15 or 18 I ask for ID, on the 18 end, it is because we have 19-year-olds who think they're entitled to a teen ticket (they're not) as well as a similar priciple to the 12A.
If the majority of people have ID, I will refer it to the Duty Manager, since I do think higher than most people (I know a lot of people who look older than they are growing up).
Kids who get caught jumping from one screen to another get kicked out with no refund, since most managers see it as rewarding bad behaviour, if we think they'll do this, or we turn someone down for that film, we do warn people that this is our policy.
Me-
CW- My colleague, the one who escorted them from the screen.
SCs- Two boys, I can't remember who said what exactly I'm afraid.
GM- the General Manager, the highest rank in the site.
CW: Now, be off with you! The stairs are right there!
SCs: We want a refund first!
(knowing the answer will be no, my colleague disappears behind concessions and comes back, we both know where this went)
CW: I've spoken to the manager and he says you've voided the right to a refund.
SCs: What!?
(My CW walks off to continue what he was doing when he caught them)
SCs: (to me) It's our right to get a refund since we're not seeing a movie anymore!
Me: You voided it by jumping screens. Buying a ticket means you are agreeing to see the film that is on it and you've broken that contract you've made with us.
SCs: We're not leaving without a refund.
Me: You can leave on your own or leave with a police escort, your choice.
(the boys look at one another, then run down the stairs, GM approaches me)
GM: What was with those boys?
Me: <CW's name> caught them screen jumping. They were threatening to stay until their money was refunded.
GM: What did you tell them to make them run like that then?
Me: That the only thing you'd do if they stayed is call the police to take them home.
GM: Fair enough.
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