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Would you like some cheese with your WHINE?

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  • Would you like some cheese with your WHINE?

    Good God Almighty, what a day. Eight hours of people you want to

    Yes, this is a fabric store. That means if you wish to purchase fabric, you have to stand in line at the cutting counter, have the employee there measure and cut your fabric and print you up a ticket, then you have to stand in line at the cash register to pay for it. I know it's no fun standing in line, let alone twice or more, but that's the way things are. It's no different than getting lunchmeat at a deli, or paint at the hardware store.

    Not to this guy. Grown man, wants to buy some foam.

    SC: I just want to buy some foam, but the line at the cut counter's half an hour long, can't I just bring it here [to the register]?
    ME: I'm sorry, sir, it must be measured and have the ticket printed.
    SC: But it's a half hour waaaiiiit! I just wanna roll of foooaaammm!
    ME: I'm sorry, sir, but you have to have it measured.
    SC: Can't you just do it heeeeerrrreee?
    ME: No, I have nothing to measure or cut with here, and I don't have the barcode for the foam.
    SC: I don't waaannnaaa wait in a half hour liiiinnneee! (stomps off)

    Yes, this is a grown man, whining about foam. I'm not exaggerating, he was really whining, dragging out the words and everything.

    So many people complaining about waiting in line, like it's such a big shock that a fabric store would be so busy right before Christmas. Loads of other people claiming their items were on sale when it's the item next to it on the shelf; I even brought the signs to the register a few times. "You can't expect me to read the fine print!" (The "fine print" on this sign is half an inch tall! )

    On and on it went, until right before I was supposed to leave. Along come two women wanting fabric. I take one roll, the edge is seriously crooked, so I cut it straight.

    CUST: Wait, what're you going to do with that piece?
    ME: I have to write it off.
    CUST: Can't I have it? I can use it! (This piece is about 2" on one end, half an inch on the other and as jagged as the East Coast. Use it for what?! It wouldn't even make a decent ribbon!)
    ME: It has to be written off and disposed of, it's policy.
    CUST: You should have a bag of those things for people to have! We could make use of them!

    Okay, I'm all for reduce, reuse, recycle, but it would take far more effort to make those tiny scraps of jagged fabric into something useful than it would be worth. And my company must've come up with that policy for a reason, so I'm sure as hell not going to risk my job over a scrap of unusable fabric.

    CUST: Aw, come onnnn, don't be so stingy!
    FRIEND: She's just doing her job, let's go.

    I don't know, maybe I'm just tired and bitchy, but seriously folks, do you even listen to yourselves? If you have to whine like a two-year-old over something, perhaps you should rethink why it's such a big deal to you.
    I don't have an attitude problem. You have a perception problem.
    My LiveJournal
    A page we can all agree with!

  • #2
    At least the friend of the "lady" recognized that you were doing what you had to do.

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    • #3
      Ouch

      Quoth XCashier View Post

      On and on it went, until right before I was supposed to leave. Along come two women wanting fabric. I take one roll, the edge is seriously crooked, so I cut it straight.

      CUST: Wait, what're you going to do with that piece?
      ME: I have to write it off.
      CUST: Can't I have it? I can use it! (This piece is about 2" on one end, half an inch on the other and as jagged as the East Coast. Use it for what?! It wouldn't even make a decent ribbon!)
      ME: It has to be written off and disposed of, it's policy.
      CUST: You should have a bag of those things for people to have! We could make use of them!

      Okay, I'm all for reduce, reuse, recycle, but it would take far more effort to make those tiny scraps of jagged fabric into something useful than it would be worth. And my company must've come up with that policy for a reason, so I'm sure as hell not going to risk my job over a scrap of unusable fabric.
      I can see it already. Save the scraps for people like quilters then you will have them rooting thru the bag and complaining that store staff are stealing the best pieces.

      Others will dig things out of the bag but do not put them back. Can we say big, dirty mess.

      And last but not least people damaging the end-edges of rolls so you will cut off pieces of patterns they like for their quilt.

      Comment


      • #4
        I wonder what would happen if you were to call out the customer on their own behavior. Just as you said, "a grown man, whining about foam..". The customer couldn't call you a liar because you're calling it as you see it. The same effect for, "Wow, a grown woman whining over a penny", or, "wow, a customer not making a big fuss over something so minute, I love you!"

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        • #5
          Quoth earl colby pottinger View Post
          Save the scraps for people like quilters then you will have them rooting thru the bag and complaining that store staff are stealing the best pieces.
          I think you nailed it. That's probably exactly why they instituted the write-off policy to begin with. It would be far more trouble than it's worth, for exactly those reasons.
          Last edited by Ree; 11-13-2011, 05:31 PM. Reason: Trimmed quote of entire post
          I don't have an attitude problem. You have a perception problem.
          My LiveJournal
          A page we can all agree with!

          Comment


          • #6
            I know of a fabric store that does these as "grab bag"/books of random swatches-things, but they're the only store by their name, so they're small enough that they will have dead periods long enough to do it. IIRC, they sell them as "books", not singles, and they're As-Is, no refunds. If there's almost nothing in the packet that you wanted and 2 scraps that you do want, tough noogies, buy all or nothing
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
            Acts of Gord – Read it, Learn it, Love it!
            "Our psychic powers only work if the customer has a mind to read." - me

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            • #7
              I spend a lot of time at the fabric store, and boy ... the cutting table line turns people into loonies. I don't know what it is about it that makes people froth at the mouth and act like jerks.

              The sale thing I can sort of understand. Sometimes I'll see a sign like "Linen-look fabric $4.99/yd" and then at the bottom it will say "except X brand". When I look at the bolts, every single one is X brand, so I can't figure out what's actually on sale. I'm betting they didn't know where to look for the name on the bolt.

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              • #8
                Which is why my husband hates it when I go to the fabric store. I usually putter around until the line dies down. He doesn't get so weird about waiting for me to "decide' what I want rather than waiting in a long line.
                The angels have the phone box.

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                • #9
                  There should be signs near places that sometimes have long lines, and the signs would say, "Lines may be long. Have your cellphone ready to play games to pass the time.."

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