I want YOUR money!!

[BeenThereDoneThat]

So, its not entirely unreasonable to be asked questions such as this; unfortunately your company does not choose to make the user interface accessible to CSRs, probably due to volume and potential fraud issues.

Yeah, and I think the client I took calls for when I first started at the call center had a system like that (or maybe it was because they were more integrated with our call center than my current client). I really think our store doesn't do it because of the huge sums of money they deal with, even on a per order basis. Of course, I don't know for a FACT that *nobody* could run the card right away if it was an exceptional case...but I'm told it can't be done so I just go with that. It's like most other things with our store...if you don't like it, shop elsewhere, because things aren't likely to change and we have enough customers who will put up with it than ones that won't, apparently.