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  • #1

    Mocking Customer

    I went into work on my day off so I could get my "review" from my boss.

    A review is just an excuse to tell the employees that they suck at most stuff, so I'm already nervous, but I don't let that affect my attitude toward my customers for the half hour of being at work. After all, I'm only there for a bit, right?

    Just before I went in to my review, I was covering for my awesome coworker's, C, review.

    As I was answering phones and helping customers and talking with my pharmacist the phone rings:

    Asshat: Have you heard back about my credit card?

    Me: Your credit card? (note: I work in a pharmacy, this is completely irrelevant to my line of work.)

    Asshat: (in a completely mocking tone, making his voice as high pitched as mine naturally is) Yes, my credit card!

    Me: (coldly) Let me see

    Asshat: Yes, go check, do your job.

    Me: HOLD PLEASE.

    I look at my pharmacist E and am just about to tell her to take the call. It's one our regulars, again, but I don't know why they've been being so mean lately. But C walks back in.

    C: What's wrong?

    M: "Asshat" was mocking me!

    C: I'll take this.

    It took her about ten seconds to put him in his place. I've never been anything but nice to this particular customer, I don't see why he felt the need to mock me because I've got a naturally high pitched voice. It really made me feel awkward for the rest of the day, especially since I was just doing a favor for my coworker for being there to cover her review.
    Tags: None
  • #2
    Good deeds never go unpunished, it seems
    "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

    Comment

    • #3
      Well now you know to give him the bare minimum service.

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      • #4
        People are hostile about my voice, too. It is also high-pitched. It's quite difficult to get anything done over the phone, because when I call to solve my business, people ask if they can speak to my husband because they always think I'm a woman over the phone.

        Should any of you question this, ring me up and find out.
        Customers should always be served . . . to the nearest great white.

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        • #5
          Quoth Gryphon View Post
          As I was answering phones and helping customers and talking with my pharmacist the phone rings:

          Asshat: Have you heard back about my credit card?

          Me: Your credit card? (note: I work in a pharmacy, this is completely irrelevant to my line of work.)

          Asshat: (in a completely mocking tone, making his voice as high pitched as mine naturally is) Yes, my credit card!
          My reply: No, I have not heard anything about your credit card.

          A truthful reply.
          "I don't have to be petty. The Universe does that for me."

          Comment

          • #6
            Quoth Kristev View Post
            People are hostile about my voice, too. It is also high-pitched. It's quite difficult to get anything done over the phone, because when I call to solve my business, people ask if they can speak to my husband because they always think I'm a woman over the phone. Should any of you question this, ring me up and find out.
            What's yer number? :P
            "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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            • #7
              Quoth Food Lady View Post
              What's yer number? :P
              Damn, you beat me to it :P

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              • #8
                I have a high-pitched voice and sound like I'm about 10 years old. People ask for my mother. -sighs-
                "And so all the night-tide, I lie down by the side of my darling, my darling, my life and my bride!"
                "Hallo elskan min/Trui ekki hvad timinn lidur"
                Amayis is my wifey

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                • #9
                  My voice has always been high pitched, and sometimes my coworkers make fun of me for it, but it's never mean, they know I know they're joking.

                  My boss, who sounds just as young as I do, and who happens to look even younger than me, told me I overreacted by even sounding agitated.

                  Customer service has always been my strongest point, so it bugs me that my regulars have been so rude lately.

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                  • #10
                    That guy was being an idiot. He probably would have been that way even if your voice was lower. Don't feel bad.

                    My voice can sound high over the phone. A friend of my brother's once asked me if I was "old enough to take a message." I was 37 at the time!
                    When you start at zero, everything's progress.

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                    • #11
                      I answered a telemarketing call several years ago and was asked to give the phone to someone over the age of 16. I was 24 at the time, but didn't want to talk to them, so I said my mom was busy, sorry!

                      Also, I have a customer who does that in person. If I'm putting up orders for the dining room, calling out the order numbers, he always mimics me. I've never heard him do it to anyone else.

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