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I work at Store A and have been there for about 5 years. Just as I started, a friend of mine who I will nickname Flip left Store A- in fact I think I was replacing her as she was going to uni. We met at her going away drinkies (I was invited) and we actually hit it off!
We kept in touch, and a year later, she came back to work at Store A for a little while. We're now good friends. Store B (same company as us, different location) opened and as Flip's contract was only temporary, she applied for a position at B and now is one of their assistant managers.
Flip is awesome and lovely. She's a good AM, and she has covered at store A plenty of times, but I don't think of her as a colleague, rather as a friend who I sometimes have the pleasure of working with She is my friend and while that might make me biased in her favour, I have seen first hand she's a good AM and I'm also the sort of personality who could be bullied easily (and I have been in the past) so if she were the type to bully people (she's not) I would certainly know about it! ^^;;
Store B is currently without a general manager because he left, leaving the store in a slight pickle- 3 AMs, 1 on maternity leave. The other AM I will call E. There have been some problems.
I had noticed Flip complaining a little bit about E on a certain social-networking site shortly after Store B's GM left, but I haven't had much chance to talk to her lately.
E came into my shop nearly 2 weeks ago and bought a coat with her colleague discount. I didn't realise who she was at first- she used a colleague discount card but didn't chat to me when I served her (as we sometimes do), and in fact didn't seem all too familiar with the process, she came off a bit...newbie about it
. Can't really say why. It was only after she signed a reciept that I realised she was E. It was an otherwise uneventful transaction and I would have forgotten completely about it.
E then came back a few days later, late last week, to return the coat. She's relatively well-dressed and professional looking, maybe about my age, but her boyfriend looks like a chavvy little scumbag...the two are positively mis-matched! Well, anyway, E says the buttons on the coat feel "loose" and she wants to exchange for a new one. I remembered thinking to myself why don't you just reinforce the stitching yourself? as I have had to do the same with a coat I bought last year, its not big deal. But the coat stank very strongly of ciggerettes and while the stitching may "feel" loose, its not actually a fault. I asked her if it was worn and she claimed she had only worn it "for a day". Aware that E was an AM, I said "Well, I'm just going to double check with my manager," and called over my GM, L.
L comes over and I explain what E wants to do, and that the coat is worn. L hadn't met E before and wasn't aware who she was, and it turns out when you do a colleague-exchange a certain procedure has to be carried out- I've done so few of these and been given conflicting instructions in the past, so L wanted to guide me as I carried it out; she pointed out on the receipt it was a colleague-sale. I said "Oh yes, I served you, I remember you now."
L looked at the coat, and frowned and said "Well...we can't really do this...but we'll let it off this once..."
Now, note here, L is disapproving but AGREEING to the exchange, probably figuring, eh, she's a colleague, we'll let her off this once.
However, E's scumbag boyfriend INSTANTLY kicked off.
"NAA THATS OU' OF ORDER, THATS FAULTY THAT IS, AND ITS YOUR FAULT!"
Oh for fuck's sake, E, you're dating an SC
.
L stood her ground and replied that its not actually a manufacturing fault and that technically she shouldn't be allowing the return as its worn, but this nasty little chav bastard is just getting more aggressive and rude, starting to swear and say how we're out of order and that its faulty, and "IM GONNA GE' MA FUCKIN SOLICI'OR!" (I think he's scared of the letter T
).
L actually said, a little bluntly, but not rudely, "Look I'm already saying yes, but I can give you customer service's number and you can take them up with them! That all right?"
He's still mouthing off, but as L and I looked at E, her eyes were wide with shock and she nervously said "No, no I don't have a problem!"
She looked downright embarrassed by her douchebag boyfriend, and we did the exchange almost in silence, L watching nearby. I remained polite and chirpy, but was wondering whether the douche would start again. Once the exchange was complete, E and her bf left, and L instantly went for the phone and started muttering into it. A colleague of mine who overheard the whole thing heard E snap at her bf "What did you go and do that for!?" We got the impression she was a little scared of him...
Turns out L was on the phone to Flip, to make a formal complaint about an AM's conduct in another store, and that we want to ban her bf from both stores. I heard her say "Well, I'm going to tell M <our regional manager> but I thought it would probably help you out with what you've been going through." A little nosy I asked what she meant.
Turns out, E has put in a complaint to HR stating that Flip- my good friend, easy-going lovely, fun Flip- has been bullying her!!!
I was outraged! Anyone of us at Store A could tell HR how awesome Flip is! But it doesn't stop there! Just after the complaint was made, E's horrible bf started leaving threatening FB messages telling Flip to watch her back when she leaves work because he knows when she works and he'll be waiting for her etc. So Flip has made a complaint about that, but she's still being investigated for "bullying".
So at first we're just thinking, well the way he's acted in both stores, the fact he's actually threatened Flip and so on, this should hopefully all be enough to get E's false complaint dropped...L went ahead and reported the incident...
Well today we found out that E has now made formal complaints about US! She's claiming L was horrible and rude to her and lovely bf
, and that when she first bought the coat, the AM who authorised the transaction for me was rude too! She certainly was not, all she did was punch in the code and left me to finish doing my job!
I think its obvious that E is just a trouble making bitch. I maybe required to give a statement to defend my managers, but I'd be more than happy to defend Flip too.
I still don't know the full details, but I bet that she didn't like it when Flip asked her to do something (being the senior member of management) and decided to report her for bullying
We actually had sympathy for her last week, deciding that perhaps her bf scares her, but you know what, they are bad as each other and obviously made for each other!
I work at Store A and have been there for about 5 years. Just as I started, a friend of mine who I will nickname Flip left Store A- in fact I think I was replacing her as she was going to uni. We met at her going away drinkies (I was invited) and we actually hit it off!
We kept in touch, and a year later, she came back to work at Store A for a little while. We're now good friends. Store B (same company as us, different location) opened and as Flip's contract was only temporary, she applied for a position at B and now is one of their assistant managers.Flip is awesome and lovely. She's a good AM, and she has covered at store A plenty of times, but I don't think of her as a colleague, rather as a friend who I sometimes have the pleasure of working with
She is my friend and while that might make me biased in her favour, I have seen first hand she's a good AM and I'm also the sort of personality who could be bullied easily (and I have been in the past) so if she were the type to bully people (she's not) I would certainly know about it! ^^;;Store B is currently without a general manager because he left, leaving the store in a slight pickle- 3 AMs, 1 on maternity leave. The other AM I will call E. There have been some problems.
I had noticed Flip complaining a little bit about E on a certain social-networking site shortly after Store B's GM left, but I haven't had much chance to talk to her lately.
E came into my shop nearly 2 weeks ago and bought a coat with her colleague discount. I didn't realise who she was at first- she used a colleague discount card but didn't chat to me when I served her (as we sometimes do), and in fact didn't seem all too familiar with the process, she came off a bit...newbie about it
. Can't really say why. It was only after she signed a reciept that I realised she was E. It was an otherwise uneventful transaction and I would have forgotten completely about it.E then came back a few days later, late last week, to return the coat. She's relatively well-dressed and professional looking, maybe about my age, but her boyfriend looks like a chavvy little scumbag...the two are positively mis-matched! Well, anyway, E says the buttons on the coat feel "loose" and she wants to exchange for a new one. I remembered thinking to myself why don't you just reinforce the stitching yourself? as I have had to do the same with a coat I bought last year, its not big deal. But the coat stank very strongly of ciggerettes and while the stitching may "feel" loose, its not actually a fault. I asked her if it was worn and she claimed she had only worn it "for a day". Aware that E was an AM, I said "Well, I'm just going to double check with my manager," and called over my GM, L.
L comes over and I explain what E wants to do, and that the coat is worn. L hadn't met E before and wasn't aware who she was, and it turns out when you do a colleague-exchange a certain procedure has to be carried out- I've done so few of these and been given conflicting instructions in the past, so L wanted to guide me as I carried it out; she pointed out on the receipt it was a colleague-sale. I said "Oh yes, I served you, I remember you now."
L looked at the coat, and frowned and said "Well...we can't really do this...but we'll let it off this once..."
Now, note here, L is disapproving but AGREEING to the exchange, probably figuring, eh, she's a colleague, we'll let her off this once.
However, E's scumbag boyfriend INSTANTLY kicked off.
"NAA THATS OU' OF ORDER, THATS FAULTY THAT IS, AND ITS YOUR FAULT!"
Oh for fuck's sake, E, you're dating an SC
.L stood her ground and replied that its not actually a manufacturing fault and that technically she shouldn't be allowing the return as its worn, but this nasty little chav bastard is just getting more aggressive and rude, starting to swear and say how we're out of order and that its faulty, and "IM GONNA GE' MA FUCKIN SOLICI'OR!" (I think he's scared of the letter T
).L actually said, a little bluntly, but not rudely, "Look I'm already saying yes, but I can give you customer service's number and you can take them up with them! That all right?"
He's still mouthing off, but as L and I looked at E, her eyes were wide with shock and she nervously said "No, no I don't have a problem!"
She looked downright embarrassed by her douchebag boyfriend, and we did the exchange almost in silence, L watching nearby. I remained polite and chirpy, but was wondering whether the douche would start again. Once the exchange was complete, E and her bf left, and L instantly went for the phone and started muttering into it. A colleague of mine who overheard the whole thing heard E snap at her bf "What did you go and do that for!?" We got the impression she was a little scared of him...
Turns out L was on the phone to Flip, to make a formal complaint about an AM's conduct in another store, and that we want to ban her bf from both stores. I heard her say "Well, I'm going to tell M <our regional manager> but I thought it would probably help you out with what you've been going through." A little nosy I asked what she meant.
Turns out, E has put in a complaint to HR stating that Flip- my good friend, easy-going lovely, fun Flip- has been bullying her!!!
I was outraged! Anyone of us at Store A could tell HR how awesome Flip is! But it doesn't stop there! Just after the complaint was made, E's horrible bf started leaving threatening FB messages telling Flip to watch her back when she leaves work because he knows when she works and he'll be waiting for her etc. So Flip has made a complaint about that, but she's still being investigated for "bullying".
So at first we're just thinking, well the way he's acted in both stores, the fact he's actually threatened Flip and so on, this should hopefully all be enough to get E's false complaint dropped...L went ahead and reported the incident...
Well today we found out that E has now made formal complaints about US! She's claiming L was horrible and rude to her and lovely bf
, and that when she first bought the coat, the AM who authorised the transaction for me was rude too! She certainly was not, all she did was punch in the code and left me to finish doing my job!I think its obvious that E is just a trouble making bitch. I maybe required to give a statement to defend my managers, but I'd be more than happy to defend Flip too.
I still don't know the full details, but I bet that she didn't like it when Flip asked her to do something (being the senior member of management) and decided to report her for bullying
We actually had sympathy for her last week, deciding that perhaps her bf scares her, but you know what, they are bad as each other and obviously made for each other!
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