Talking to a wall.

[Mytical]

Ok, though it was funny..this was one major sc. Took an hour (yes 60 minutes) to solve the issue. A five minute (at most) problem..and because of lack of understanding simple concepts, took 60 minutes (surprisingly management actually told me good job on this one, instead of bugging me about keeping calls under 10 minutes..one of them listened in to the call (when it goes over a certain time they tend to do that). Here is a bit of the background.

Customer orders a item. Calls in because some items are missing (this is important).

So I look up the item, and it only comes with earbuds..simple I can easily get those back out to the customer..customer claims there should be a charger/usb cable/case/and screen protectors. I try to explain that I am looking at what is supposed to be included, but it was like explaining to a brick wall why it should not be standing where it was standing. Finally able to convince the customer that these items are not part of the purchase..they want to order the extra items. Only they want a guarantee that the items will arrive by christmas. Of course without paying anything extra for faster shipping.

M - Sir, I can not do that. Had these items been part of the package I could, but without paying the extra shipping, I can not guarantee a Christmas delivery.
SC - You should. These things should be included in the purchase. So do the best you can to do this.
(Note the charger is almost $250 so there is no way that it would have been included regardless)

So we go back and forth for a bit, and finally get the order placed..without a christmas delivery guarantee. Why do SC's always fail to read?!

[Evandril]

Just because I'm more curious than most...How much was the original order for, if you can say? I'll be highly amused if the second order ended up being more

[vloglady]

What kind of charger is $250? wow.

[Mytical]

It was a micro charger for one of the ipod touches. Original price for the item is like 199.99 or something and the charger they chose included a 'docking station' which was over $250

Edit : Bonus story..only semi sucky.

Customer calls to get me to change who can pick up the item at the local 'smurfsandponies.com' store. Which is not a problem, takes me about 6 minutes (only because every time I open certain windows on the screen I have to reenlarge them..every blasted time) but the call actually takes 20 minutes. Why? Here is the conversation...

M - I don't actually have any parts in this..lol
Customer - I really need this person to pick up this item, because I won't be able to pick it up for christmas, and this is ruining my christmas. You really need to change this so they can pick it up, I am going to have to be out of town, and if they can't pick it up I don't know what I am going to do <drones on about this>. Why is this so hard to get done, what is taking so long, I need you to get this done. ((Note: I've already gotten it done, have not been able to get a word in edgewise.
M - S.
Customer - This is a really important gift, and I don't know why I can't just call the store and get them to let her pick it up ((Note: Wait .. you can..if you would give me three seconds to say a word!)). Can she pick it up, tell me she can pick it up! I just know this christmas is going to be ruined...<drones on about this some more>

Finally they stop long enough to tell them that it has been done, and that yes..they can make arrangements with the store to have somebody else pick the item up.

So instead of ruining a christmas..I 'saved' one. I must be doing something wrong (Mind you I've ruined my fair share already)

Note : the charger/docking station also acts as a speaker so you can listen to the songs (and the sound is amplified) while it is charging.

[MadMike]

((Note: I've already gotten it done, have not been able to get a word in edgewise.

I'm sorry you had to deal with my wife.

[Mytical]

*laughs* would help if I remembered all the details, I have a poor memory. I was looking up some of the chargers, and at first they were all like 35 tax and all. I knew that the amount was much more, but for some reason couldn't find the one they bought. Finally found it, and realized why it was much more expensive. It is the docking station/charger.

[BeenThereDoneThat]

Had a guy call me the other day complaining that his lamps came, but not the shades. Well, that's because the shades are sold separately...just like it says right there on the website (from whence he placed his own order). He started sputtering and said "You're kidding me!" and then tried to get me to agree it wasn't clear enough. I pretended not to think he was an idiot. Even stores like Big Orange Home Improvement sell lamps without the shades... *rolleyes*. He decided to say goodbye and think about what he wanted to do next. Bye, dummy

[Mytical]

@beentheredonethat *laughs* I honestly swear, if the letters were a foot tall, glowing neon, and with arrows pointing to them..some people just would not read it all. Especially if the word 'Free', or such is in it..once they see that word, everything else (besides what may be free) might as well say "nafdfgf kews r4of"

[BeenThereDoneThat]

"NAFDGFG KEWS R4OF?????? NOBODY TOLD ME THAT!!!1!1111!11!1eleventy!!1 I WANT A FULL REFUND PLUS YOUR FIRSTBORN CHILD! BLARGLE!"

[Midnight_Angel]

"nafdfgf kews r4of"

Umm... Fhtagn?

[Mytical]

Exactly, and twice on Sunday .

[Ironclad Alibi]

Exactly, and twice on Sunday .

Really? I always thought it was never on Sunday.