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Tis' The Season for Suckiness . . .

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  • Tis' The Season for Suckiness . . .

    Fa la la la lah, . . . . fu fu fu fuuuuuuuuuuuuuck.

    Yep, we've had some doozies tonight. Whatever they were smoking, they must have passed it around amongst themselves - we didn't get any.

    No Good Deed Goes Unpunished (or Use your words better)

    Lady comes through my register (I was on Express tonight) with 3 items. Everything seemed okay - I scanned her items and asked for her store card.

    She didn't have one and muttered something in some sort of broken language about leaving keys in the car (why, oh why do people do that? Do they want their vehicles stolen or something? but I digress.)

    I key in the store card number and told her I had done so. She then starts getting flustered and mumbles something about a beep.

    No, it's not going to make a beep if I manually enter the UPC for the store card. I tried my best to explain to her that I had entered in the card number - nothing had come off (she had nothing on sale, her total didn't change.)

    She pays and flounced off with her bags, saying "You no good people." Even the people behind her were confused. Okay then . . . . next time I won't be so generous.

    Price Check Pissiness

    I had two separate "gems" come though during the course of the evening. Such lovely ladies they were, too *coughbullshitcough*. And if you believe that garbage, I've got beachfront property in Kansas for sale - dirt cheap.

    First one had a package of bathroom dispenser cups - they scanned at 2.99. She starts up about they should be 2/5.00 -she saw the tag.

    Okay, I check with the CSM, who advises me to check the computer by the office (the same one we use for the time clock) to see what it comes up in there.

    I go over there w/item in hand, enter the upc - price came up at 2.99. I go back and tell the customer this.

    She started showing that ass (that she didn't have by the way) "Ya'll need to straighten your shelves then! Next time I come in here I'm gonna want the right price . . . ."whole time she ranted she jerked her money out of her wallet. I get her money, tender it out and give her the change with her receipt and she stormed away.

    Whatever . . . take your skank attitude out the door and go wherever as long as it's not within my sights.

    2nd one came up a while later with a large gallon and a half bottle of bleach. Bleach scanned at 3.79, she wanted to say it was 1.69.

    No way in Hell . . . that's for the gallon size (128 oz) and she had the bigger bottle. I wasn't going to bother with the computer this time so I paged Goofy (our grocery manager) and asked him to check it out.

    Damn moron customer took her shopping cart and went back there with him, leaving me hanging (as the item had already been rung up) and my line was backing up again!!! I called over CSM to void off the purchase and started getting the next customer.

    By the time I was on the third customer, Moron 2 came back - but this time with the gallon size of the store brand bleach (which WAS 1.69.) Didn't have any trouble getting that checked out and sending her on her way - but damn, learn your damn measurements. :facepalm:

    We're Already Closed . . . This Means Get Your St and Go Home

    It was after 10 . . . we close at 10. Goofy had made a closing annoucement at 9:55 and I made one at 10. I'd finished cleaning up around the front and was taking the last of the trash to the back. Stopped by the breakroom and grabbed my purse and coat and got my lunchbox out of the cooler.

    I see a customer wandering with an almost full basket along the dairy aisle. I checked the time on my phone and it was 10:05.

    Ain't no way in Hell she could not have heard the closing announcements . . . especially the one I made at 10 - can't miss my big mouth.

    That tears it . . . I walk down the aisle and as I passed her, I said "Hi there, you do know we closed 5 minutes ago, right?"

    She gave me a "who the flip are you" look and snottily answered "I'm trying to get up front."

    I smiled and started toward the front, giving her a gentle reminder "We do reopen at 7 in the morning. Have a pleasant evening."

    I warned my coworkers up front (we still had 2 cashiers, the CSM and Goofy) that we still had a customer - and she was taking her time like it was a Sunday afternoon in the park.

    Not one of them was happy about that . . .I went to find Goofy, who was outside with CSM for a smoke and told them both about the customer. Needless to say, they weren't happy and I also warned them that she may complain about me b/c of what I had said to her.

    Goofy said not to worry about it, we're closed and he wasn't in the mood for her shit. He went out into the rain to bring in the last of the carts (we also had a bagger, who left right after) and the bitch still had not come to the front by the time he'd gotten the first group of carts inside.

    I went and clocked out and was outside having a smoke and finally the bitch showed up at the one register that was still open . . . and taking her sweet time while both cashiers and CSM were up there - complaining loudly.

    One of the other cashiers came outside and filled me in. Bitch was complaining that we were harrassing her by making the closing announcements (boo hoo, lady - we're supposed to do that) and that she had come in at 9:30 so she should be allowed to finish her shopping since she came in before we closed (nevermind that CSM was trying to explain to her that we do have a set closing time) and that she was very upset b/c I had walked by and told her we were closing (no, I told her we were already closed) then started arguing that she should get her potatoes for free b/c she had bought some Thanksgiving and the weight wasn't right on them (Thanksgiving was 4 weeks ago and if she had a concern with that, she should have brought them back w/her receipt and talked to someone at Customer Services about that.)

    No sooner did Mom's car came down the hill into the parking lot, the bitch came out of the store and went to her vehicle (apparently she had somebody waiting outside) and was loudly complaining about how she was incessantly harrassed.

    It doesn't make a damn what time you came into the store . . . we have our store hours posted on both entrances and we make announcements within the last 15 minutes of business hours to make sure the customers know. The world does not revolve around any one person, and it damn sure doesn't around Miss Spechul Snowflake.

    I'm waiting for a complaint to be called or emailed into the corporate office about that . . . wouldn't surprise me any.
    Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

  • #2
    I hated customers like that at the wholesale club. They came in well before closing, but you could not force them to move any faster when it was past closing and we needed them to leave. And by "could not force them" I mean, nothing you said or did was going to make them go up front until they were damn good and ready.

    The worst offender didn't even buy anything from the store. They'd gone to the VZW kiosk and bought three phones. Everyone else in the store-- customers, cashiers, etc.-- had left except for me (FDLP), the manager, and the VZW person and the phone buyers. We had to wait until the phones were all activated and set-up and what-have-you until we could finally leave. Which was a good half-hour AT LEAST after closing.
    PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

    There are only Four Horsemen of the Apocalypse because I choose to walk!

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    • #3
      Simply tell her that since the warnings were made and the store was closed, she was legally trespassing on private property.

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      • #4
        Quoth DGoddessChardonnay View Post
        And if you believe that garbage, I've got beachfront property in Kansas for sale - dirt cheap.
        I've never been to Kansas but I'm sure there is a lot of nice beachfront property there. Dirt cheap now...that's kind of relative.

        Now oceanfront property in Kansas, well, that's another story. Have to pay a mighty high premium to get oceanfront property!

        Here's a short story you might enjoy from a few decades ago when I worked for Walgreen's. It was after close and I was manning the door unlocking it to let the last of the customers out. A guy had been outside for several minutes trying everything in the book to get me to let him in for "just one thing". I open the door for the very last customer and this guy forces himself through and barges right past me as I am yelling at him that we are closed and to get out.

        So...we pulled the last cash drawer and went about our closing duties. About ten minutes later the guy comes up with a bunch of crap and I inform him that we are closed and there are no registers with drawers in them but I politely offer to hold his items so he can come back tomorrow to purchase them.

        Much screaming and obscenities ensued. It was beautiful. Ended with him storming out when we threatened to call the cops. He never did come back to complete the transaction.
        You'll find a slight squeeze on the hooter an excellent safety precaution, Miss Scrumptious.

        Comment


        • #5
          That last woman...wow! I remember working Christmas in the mall, and having a man threaten to "have me taken care of" when I told him we were closed and he would have to leave. Had to have mall security walk me out because he'd scared my co-workers so badly. What is it with people? The hours are posted. Get your stuff while we're open!

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          • #6
            Oh wouldn't it have been awesome if your manger said "Sorry we closed five minuets ago, all registers were closed when the lines were emptied. You weren't in line. You'll have to return in the morning."

            Comment


            • #7
              Quoth Caractacus_Potts View Post
              I've never been to Kansas but I'm sure there is a lot of nice beachfront property there. Dirt cheap now...that's kind of relative.

              Now oceanfront property in Kansas, well, that's another story. Have to pay a mighty high premium to get oceanfront property!

              Here's a short story you might enjoy from a few decades ago when I worked for Walgreen's. It was after close and I was manning the door unlocking it to let the last of the customers out. A guy had been outside for several minutes trying everything in the book to get me to let him in for "just one thing". I open the door for the very last customer and this guy forces himself through and barges right past me as I am yelling at him that we are closed and to get out.

              So...we pulled the last cash drawer and went about our closing duties. About ten minutes later the guy comes up with a bunch of crap and I inform him that we are closed and there are no registers with drawers in them but I politely offer to hold his items so he can come back tomorrow to purchase them.

              Much screaming and obscenities ensued. It was beautiful. Ended with him storming out when we threatened to call the cops. He never did come back to complete the transaction.
              And I would bet that not ONE of those things was something he needed that night.
              When you start at zero, everything's progress.

              Comment


              • #8
                While I realize this doesn't apply to the OP, but a lot of stores even have extended or special hours during the holidays, so there's no reason for pulling stunts like this woman did.

                Hell, even on "normal" hours at stores that don't have special hours, if I, the night shift worker, can still find a proper time to go shopping and get everything I need and not be a bother before close, ANYONE can do it.
                You really need to see a neurologist. - Wagegoth

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