2000 Amy's.

[Mora]

Just took a call for OnlineShop.com=

Me: Onlineshop.com, Good Evening.
SC: Hi I order on Boxing Day and It's still not here!!!1

Me: Sorry? (confused)
SC: You say 24hour delivery!!!
Me: Um, no. I think you have misunderstood. We advertise 24 hour despatch not delivery and as Christmas and New Year are upon us, im afraid we can't always meet that quote as stated on our webiste.

SC: But I need it! I ordered on BOXING DAY! (its now 28th)
Me: Im really sorry, if you ordered on Boxing Day, we would have been closed until now. Your order should be despatched today though. If you give me your order number, I can check that for you?

SC: I dont have one!
Me: Ok, what is your name and I can find your order with that.

SC: Amy.
Me: 0_o
(and I wait just in case she is going to give me the rest. Nope!)
Me: I have 2000 Amy's, which one are you?
SC: Oh um try Amy XYZ*.

I find her order and its not showing despatched yet. This usually means it did go and the Numpty who sends the orders hasnt gotten around to updating the site yet or that it hasnt gone and won't because it's out of stock.

Me: (brazen liar!) Ok, well these products should be in stock and be despatched today but you won't receive them until January as we have several bank holidays coming up. Royal Mail can take up to 5 working days normally.

SC: whinge whinge whine.

Me: Im sorry, you have ordered over a festive period with many bank holidays preventing delivery opportunities. You can either wait for the delivery to come in January, or we can refund you today? What would you like?

SC: But I ordered on BOXING DAY! whiiiiiine
Me: Yes, you did. Now shall I cancel or leave the order active?
SC: Oh leave it and I will wait. *pouts*

End Call.

Seriously? The website is pretty damn basic and clear. All the details on deliveries are clearly stated. We also NEVER advertise anything as being in stock! Because Onlineshop.com is a specialist store, most customers check when in doubt.

Chances are her goods are out and wont go until Mid Jan anyway. But really? Who orders on Boxing day and expects to get their crap the next day when NOTHING on the site they order from indicates this as an option? Urgh.

*Customers from Not UK often have Christian names like Amy Smith and what I assume are their original Not UK ones. Sometimes they get confused by which ones were used at the time they decided to order. It makes fraud detection harder, really wish all folk would use the name on their bank cards and not make stuff up! Poor Amy wasnt sure of her last name and added 5 more mins to her call time (and phone bill) guessing if she was an XYZ or an ABC.

[earl colby pottinger]

I love how she thought at first she could be the only person name Amy ordering on-line.

[gaspode]

Hang on,was her last name Pond?

[MoonCat]

Even if she was the only Amy, would your system be able to search by first name only?

I get people like this on the phone all the time. Ask them their name and get "John." Looooong pause, finally I ask, "And the last name?" I just amazes me that I have to ASK for the full name. Do you get mail addressed to just "John" or "Amy" or whatever? Is the name on your credit card just "Fred"? And...since you have to use your full name when ordering anything to be delivered, why on earth wouldn't it occur to them that they need to give their full name when asking someone to look up their order?

[MadMike]

I love how she thought at first she could be the only person name Amy ordering on-line.

I got one of those at my job just before I left on break. Someone was trying to reach "Chuck", but dialed my extension by mistake. Couldn't remember the correct number, didn't know the guy's last name, but somehow expected me to know who she was trying to reach. Seriously, there are 3000 people in my building, and over 100 in my department alone. There is a "Chuck" in my department, but I don't know if she was even calling the right department. I wasn't going to bother the guy on the off-chance that he was the right one.

She didn't get nasty about it, but still...

[camjuniper]

I get the name game at the library. If this were before our regional network, I could see how you just might be the only patron in the our library with your first name if it were truly unusual. Now that we have about half of our state in the system, we have many people with the same FULL name--sometimes even the middle initials are the same. Had to finally change our phone message to ask for the full first & last name (spelled out) and phone number when leaving a message for a renewal. Between spelling out the name and asking for the phone number we've increased the people we CAN find to about 80%. Every now and again we get a mumbler who misses one or the other.

[laborcat]

*Customers from Not UK often have Christian names like Amy Smith and what I assume are their original Not UK ones. Sometimes they get confused by which ones were used at the time they decided to order. It makes fraud detection harder, really wish all folk would use the name on their bank cards and not make stuff up! Poor Amy wasnt sure of her last name and added 5 more mins to her call time (and phone bill) guessing if she was an XYZ or an ABC.

I'm confused...

[ShinyGreenApple]

Happens in pharmacy, too.

"Your name?"

"Brittney"


. . . .


Ugh.

[SuperNat]

I'm confused...

I'm guessing what Mora means is that when people migrate from a non-English speaking country to a predominantly English speaking one, they use names that are more 'Westernised' like 'Amy', 'John', 'Sarah' etc as their actual names may be difficult for most English speakers to pronounce..?

[Mora]

We can search by first name but that is only helpful with customers who use their actual names to order. I have 2000 Amy's but only 10 Ingobe's.

they use names that are more 'Westernised' like 'Amy', 'John', 'Sarah' etc as their actual names may be difficult for most English speakers to pronounce..?

THIS.

Due to the type of product sold, the majority of customers are either of African or Middle Eastern origin. The African customer base seem to use an anglicised name like Amy or something like Cherish but also have what I presume is their original name like Ingobe Nngabatu (made this up based on similar names ive had). The customer often forgets which name they have used or by what combination.

This makes it difficult to verify if I am talking to the genuine customer or not. Due to Data Protection laws, I cant give too much info on each order if im not speaking to the actual customer or card holder.

[laborcat]

I'm guessing what Mora means is that when people migrate from a non-English speaking country to a predominantly English speaking one, they use names that are more 'Westernised' like 'Amy', 'John', 'Sarah' etc as their actual names may be difficult for most English speakers to pronounce..?

Oh, ok. That makes sense.

[Sapphire Silk]

Even so, no one is known but just a first name except maybe in Indonesia. You still need to give a last name.

Me, when I'm talking to a CSR, I not only give my first and last names, I spell them automatically. My surname is a toughie.

[Jay 2K Winger]

Hang on,was her last name Pond?

Doubtful. She wouldn't be the one making the call, she'd be having Mr. Pond make the call, then take over on it later when he didn't get anywhere.

Plus, the Doctor would have gotten her whatever-it-was as a present just because.

[Argus]

Plus, the Doctor would have gotten her whatever-it-was as a present just because.

Or at least gone back in time to order it.

[RealUnimportant]

My forename was the most common at my school; in my yeargroup there were 7 of us, and in my class alone I was 1 of 3! Then when I joined the military, I was billeted for a time with someone who not only shared my first & last names, but also my middle initial! That's when military organisation kicks in, & we were both known solely by the last 4 digits of our service numbers for 3 months