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This happened a couple of days ago. I was working in the mens' department and got a call to the tools department about some jacket that was apparently ringing up incorrectly. I went to go check the prices. The rack that the gentleman had gotten the sign off of was half signed - the front rack was loaded with jackets that were one original price and signed correctly and the back of the rack were for jackets of a completely different original price with no sign. Again, there was NO sign on that side of the rack AT all. (instead, it was mistakenly stuck behind the insert. It was there but no one could see it.)
I return and try to explain this to the customer that the part of the rack where he got his stupid jacket was no signed at all and that sign on the front was for the xyz jackets and he has the zyx jacket. 99% of the time, most customers understand. But then he gets so rude and mean with me...I mean, really goes off the deep end as I try to explain that I was going to see if I can honor the cheaper price (the difference was $30) but I was stammering too much from his attitude/treatment of me. He continues to be snarky with me, I call for a manager and none come so that is what frustrates me.
So I sighed probably too loudly because it was just too much for me and I said that I was going to go talk with the manager and I'll be right back.
I find them in the back, talk with one, and then call the associate ringing them up back. I tell him to give him the price. Of course he needs an override and so another manager does it because I didn't want to.
Manager comes back and she tells me that the wife said I was the rudest person ever and that obviously I don't deal with customers much.
I thought it was over and done with, but then the next day the customer surveys come back in and there is an entire page of LIES that the stupid bitch wrote about in the review. What did she think - that it was going to go to corporate? That she was going to get me in trouble? No, it went to my SGM who was like, "um, this doesn't sound like you - what happened?"
So basically the woman said I huffed and puffed, rolled my eyes twice, stormed off, I was the rudest person ever, they weren't coming back because of me but because of the associate that rang them up, etc. Another part of the lie was that the associate ringing them up was forced to call for a manager to get the approval. No. CW did not call anyone. I was the "MANAGER" that called CW. I did NOT roll my eyes.
She also fails to detail her craptastic husband's attitude.
Once I went over this with my manager, they let me ball up the complaint and throw it away. I felt better after that. I don't like it when people tell lies about me. I might have sighed loudly but that doesn't mean I rolled my eyes twice, stormed off, was completely rude, etc. Dammit.
I return and try to explain this to the customer that the part of the rack where he got his stupid jacket was no signed at all and that sign on the front was for the xyz jackets and he has the zyx jacket. 99% of the time, most customers understand. But then he gets so rude and mean with me...I mean, really goes off the deep end as I try to explain that I was going to see if I can honor the cheaper price (the difference was $30) but I was stammering too much from his attitude/treatment of me. He continues to be snarky with me, I call for a manager and none come so that is what frustrates me.
So I sighed probably too loudly because it was just too much for me and I said that I was going to go talk with the manager and I'll be right back.
I find them in the back, talk with one, and then call the associate ringing them up back. I tell him to give him the price. Of course he needs an override and so another manager does it because I didn't want to.
Manager comes back and she tells me that the wife said I was the rudest person ever and that obviously I don't deal with customers much.
I thought it was over and done with, but then the next day the customer surveys come back in and there is an entire page of LIES that the stupid bitch wrote about in the review. What did she think - that it was going to go to corporate? That she was going to get me in trouble? No, it went to my SGM who was like, "um, this doesn't sound like you - what happened?"
So basically the woman said I huffed and puffed, rolled my eyes twice, stormed off, I was the rudest person ever, they weren't coming back because of me but because of the associate that rang them up, etc. Another part of the lie was that the associate ringing them up was forced to call for a manager to get the approval. No. CW did not call anyone. I was the "MANAGER" that called CW. I did NOT roll my eyes.
She also fails to detail her craptastic husband's attitude.
Once I went over this with my manager, they let me ball up the complaint and throw it away. I felt better after that. I don't like it when people tell lies about me. I might have sighed loudly but that doesn't mean I rolled my eyes twice, stormed off, was completely rude, etc. Dammit.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
I know this will sting for a bit, but it's over...you did fine and they're just douchewaffles. *hugs*
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