I really need to think up a new username because I don't work for the government now. I currently work in the lingerie department of a large retail company. Anyway, I've got a few SC stories that I've been saving up because they didn't warrant their own individual threads. Sorry, this post is long!
Whining that we don't have what you want will not make it magically appear
Slightly-out-of-breath-customer: "Excuse me, where are your slippers?"
Me: "They're down on the ground floor with the shoes."
SOOBC: (Sighs, evidently p***ed off.) "I've just come from downstairs. I looked around that area and couldn't see them." (Storms off.)
Lady, I don't know what to tell you. The slippers are where they are. Sadly I didn't get my invitation to attend Hogwarts therefore pointing a stick and yelling, "Accio slippers!" isn't going to do anything other than make me look ridiculous.
I know it's frustrating when we don't have what you want, but I offered you your only option and you turned it down. Suck it up or shut up.
One woman came to my till to ask where she could order something and when I started to direct her she sighed and walked off. But because she walked off whilst I was mid-sentence she didn't hear what I was saying so had to come back and ask again because she didn't know where she was going. HAHAHA stupid woman.
Don't throw your toys out of the pram/tights across the floor
Sadly, I didn't get to witness this one. Customer comes to our fitting room to ask if her daughter can try on some tights (I believe this is 'pantyhose' to you guys across the atlantic). She was informed she couldn't for hygiene reasons. She then asked "I suppose that if I buy them and they're not right I can't bring them back either." She was informed she couldn't. Her response to that was to throw the tights, overarm, across the fitting room floor and storm off!
Why do you think you know our job better than we do?
We offer a free bra-fitting service that generally works by appointment, however if people walk-in and our bra-fitter is free then they will see them there-and-then.
I was restocking hosiery with another colleague when two women with a straggle of children appeared and asked if we could fit them. As neither myself nor my colleague are trained in this service we understandably couldn't do it and told the ladies so. They then unleashed their verbal diarrhea upon us.
From what I gathered they had come in wanting a fitting on a bank holiday Monday in the middle of the post-xmas sales and were not only surprised, but actually angry, that we couldn't do one today. Their words were, "We came all the way over from NeighbouringTown and had to bring the kids." FTR NeighbouringTown is a whopping 8 miles away. So instead of doing as advised - taking our number so they can call us in the morning on a day they know they'll be coming in to check availability and book - they decided to go around the shop asking random employees if they could fit them.
My colleague informed them that it can take half an hour for a proper fitting which is why we do it by appointment. One of the women called this "ridiculous" and said in a real smug, know-it-all, proud-of-herself tone, "I've been fitted before and it only took 15 minutes." I've only been in this job 4 months but I've already been around dozens of fittings and I can tell you that it most definitely can take half an hour, sometimes longer. But obviously this woman's one experience trumps mine and my colleague's knowledge of part of our own job.
If you say you're not "shooting the messenger" it might be more believable if you didn't say it so aggressively
I turned up for work at 6pm ready to start a 12-hour night shift and almost immediately after walking onto the shop floor was accosted by a woman who was unreasonably annoyed at our hosiery section.
Unreasonably Annoyed Customer: "Are they all the tights you have?" (Said in a very confrontational tone)
Me: (Slightly confused because there is quite a large selection) "Yes, that is our entire hosiery section."
UAC: "Ugh, it's absolutely dire! There's no choice at all!"
Me: "..." (I really didn't know how to respond to this so I said nothing.)
UAC: "I know it's not your fault... But it's diabolical! And I hate what you've done with the shop." (We recently had a huge refurbishment and expansion.) "I don't mean to shoot the messenger. Ugh." (Walks off)
Don't jump to conclusions
On a busy Saturday two of our tills decided to break down. Whilst we were waiting for them to be repaired the following happened:
Angry Lady: (Approaches my till.)
Me: (Smiling politely) "Hello there, thank you for waiting."
AL: "You need more staff!"
Me: "We have plenty of staff. What we need are working tills."
She had no comeback to that one.
ETA: One more!
Lady came up to me saying we'd had some knee-length thermal socks the week before but she couldn't see any. That was because we'd sold out so I told her to try our ordering desk to see if they could be ordered for her. It turned out they couldn't for some reason.
"Well I guess I'm screwed, aren't I?" Was her response to being told this.
Dude, they're socks. Hardly worth getting into a tizzy over. As a side-note, if you saw them last week why didn't you buy them then if was so important you have them?
Whining that we don't have what you want will not make it magically appear
Slightly-out-of-breath-customer: "Excuse me, where are your slippers?"
Me: "They're down on the ground floor with the shoes."
SOOBC: (Sighs, evidently p***ed off.) "I've just come from downstairs. I looked around that area and couldn't see them." (Storms off.)
Lady, I don't know what to tell you. The slippers are where they are. Sadly I didn't get my invitation to attend Hogwarts therefore pointing a stick and yelling, "Accio slippers!" isn't going to do anything other than make me look ridiculous.
-----
I'm approached by a lady asking if we have a particular bra in her size. We didn't, I tell her this and inform her we could order her one - which she declines - and go back to my tidying. For the next few minutes I could hear her muttering, "How frustrating." whilst looking for another bra.I know it's frustrating when we don't have what you want, but I offered you your only option and you turned it down. Suck it up or shut up.
-----
Who would have thought people would get soo annoyed at being told we have a separate desk for returns and another for orders? Personally I think there are bigger things to get worked up about but hey, what do I know?!One woman came to my till to ask where she could order something and when I started to direct her she sighed and walked off. But because she walked off whilst I was mid-sentence she didn't hear what I was saying so had to come back and ask again because she didn't know where she was going. HAHAHA stupid woman.
Don't throw your toys out of the pram/tights across the floor
Sadly, I didn't get to witness this one. Customer comes to our fitting room to ask if her daughter can try on some tights (I believe this is 'pantyhose' to you guys across the atlantic). She was informed she couldn't for hygiene reasons. She then asked "I suppose that if I buy them and they're not right I can't bring them back either." She was informed she couldn't. Her response to that was to throw the tights, overarm, across the fitting room floor and storm off!
Why do you think you know our job better than we do?
We offer a free bra-fitting service that generally works by appointment, however if people walk-in and our bra-fitter is free then they will see them there-and-then.
I was restocking hosiery with another colleague when two women with a straggle of children appeared and asked if we could fit them. As neither myself nor my colleague are trained in this service we understandably couldn't do it and told the ladies so. They then unleashed their verbal diarrhea upon us.
From what I gathered they had come in wanting a fitting on a bank holiday Monday in the middle of the post-xmas sales and were not only surprised, but actually angry, that we couldn't do one today. Their words were, "We came all the way over from NeighbouringTown and had to bring the kids." FTR NeighbouringTown is a whopping 8 miles away. So instead of doing as advised - taking our number so they can call us in the morning on a day they know they'll be coming in to check availability and book - they decided to go around the shop asking random employees if they could fit them.
My colleague informed them that it can take half an hour for a proper fitting which is why we do it by appointment. One of the women called this "ridiculous" and said in a real smug, know-it-all, proud-of-herself tone, "I've been fitted before and it only took 15 minutes." I've only been in this job 4 months but I've already been around dozens of fittings and I can tell you that it most definitely can take half an hour, sometimes longer. But obviously this woman's one experience trumps mine and my colleague's knowledge of part of our own job.
If you say you're not "shooting the messenger" it might be more believable if you didn't say it so aggressively
I turned up for work at 6pm ready to start a 12-hour night shift and almost immediately after walking onto the shop floor was accosted by a woman who was unreasonably annoyed at our hosiery section.
Unreasonably Annoyed Customer: "Are they all the tights you have?" (Said in a very confrontational tone)
Me: (Slightly confused because there is quite a large selection) "Yes, that is our entire hosiery section."
UAC: "Ugh, it's absolutely dire! There's no choice at all!"
Me: "..." (I really didn't know how to respond to this so I said nothing.)
UAC: "I know it's not your fault... But it's diabolical! And I hate what you've done with the shop." (We recently had a huge refurbishment and expansion.) "I don't mean to shoot the messenger. Ugh." (Walks off)
Don't jump to conclusions
On a busy Saturday two of our tills decided to break down. Whilst we were waiting for them to be repaired the following happened:
Angry Lady: (Approaches my till.)
Me: (Smiling politely) "Hello there, thank you for waiting."
AL: "You need more staff!"
Me: "We have plenty of staff. What we need are working tills."
She had no comeback to that one.
ETA: One more!
Lady came up to me saying we'd had some knee-length thermal socks the week before but she couldn't see any. That was because we'd sold out so I told her to try our ordering desk to see if they could be ordered for her. It turned out they couldn't for some reason.
"Well I guess I'm screwed, aren't I?" Was her response to being told this.
Dude, they're socks. Hardly worth getting into a tizzy over. As a side-note, if you saw them last week why didn't you buy them then if was so important you have them?
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