In Which We Are Threatened With A Lawsuit

[Kisa]

Here's a lovely little gem I overheard from the call center.

CCG: Hello, Eastern Trucking, this is Tammy how may I help you?
SC: Yes, I'm calling to figure out when exactly that idiot trucker is coming to get my freight.
CCG: Ok can I get your *info*?
SC: *Info*.
CCG: Ok I'm going to put you on hold while I call the terminal manager.

*RING RING*

TM: Hello?
CCG: Hi this is Tammy from the call center. I'm calling because Mr. Sodforbrains is wondering when someone is coming to pickup his freight.
TM: I sent someone over there this morning but....

*FLASHBACK MODE*
TruckDriver: Hi I'm here for *freight*.
Guy: Oh, that. It's not ready.
TD: Ok, when will it be ready?
Guy: Probly an hour or so from now.
TD: Well, I can't wait longer than 20 minutes or the rest of my route wil suffer.
Guy: Can you come back later?
TD: I can try, but I can't make any promises.
Guy: Ok, thanks.
*END FLASHBACK MODE*

TM: ...and that's what happened.
CCG: So you can't go back for it?
TM: Nope. I tried calling them to ask if the freight was ready but got no answer so I told my driver to leave it. I don't want him wasting that much fuel when it might not even be ready yet.
CCG: I see, that's understandable. Thanks. Bye.

*CLICK*

CCG: Hello? Mr. Sodforbrains?
SC: Yeah?
CCG: I talked to the terminal manager and he told me (insert recollection of the tale).
SC: EXACTLY! HE PROMISED TO COME BACK! WHERE IS HE???!!?!?!?!?
CCG: No, he said he would TRY to come back, but seeing as you are 120 miles from the terminal, he was unable.
SC: THAT IS REDICULOUS! MAKE HIM COME BACK!
CCG: I'm afraid I can't do that, sir.
SC: THIS FREIGHT HAS BEEN SITTIN IN MY WAREHOUSE FOR 6 WEEKS NOW!!! MY CUSTOMER HAS BEEN WAITING 6 WEEKS FOR THIS SHIPMENT AND YOU'RE TELLING ME NO ONE CAN COME GET THIS???!!?!?!?!?!?
CCG: Yes, I'm afraid so. When did you schedule this?
SC: YESTERDAY!
CCG: Ok, well I'm sorry, but all I can do is reschedule this for tomarrow if you have the frieght ready now.
SC: So you're telling me, I have to call my customers and tell them their order isn't shipped because NO ONE IS ON THE ROAD?!?!?!!?!?
CCG: Yes, I'm afraid so. All the drivers have returned to the terminals and all the trucks are docked.
SC: Here's what you're going to do. You're going to call that driver, get him on the phone this second, and tell him to come back here to get this shit!
CCG: I'm afraid I can't do that sir. The driver has clocked out and gone home. I don't have access to his personal number.
SC: Then get someone, ANYONE, to COME GET MY FREIGHT!!!
CCG: I do apologise, but those trucks can't be moved. After a truck is docked and the driver logs out of the system, the computer on board automatically locks until morning. It's impossible for anyone to log back in to scan in the freight.
SC: I DON'T NEED IT SCANNED!!! I NEED IT GONE! OUTTA MY SIGHT AND IN THAT TRUCK!!!!
CCG: The truck cannot be started unless someone logs in first. It's a safety feature to keep out trucks from being stolden.
SC: Then here's what you're going to do. You're going to forge some paperwork, right now, so it looks like that freight is on board and on it's was to my customer. Then, you're going to put it into the computer system and fax a copy over to me.
CCG: Sir, I-I can't do that! It's illegal!
SC: WELL YOU'RE GONNA DO SOMETHING!!! THIS FREIGHT HAS BEEN WAITING 6 WEEKS TO BE SHIPPED!!!!
CCG: I understand you're frustration, but that isn't our fault. You're freight was only scheduled for pickup at 7pm yesterday for 10am today. We cannot come back and I will not forge documents, so I can reschedule your pickup for tomarrow or I can cancel it. That's all I can do.
SC: THEN YOU WILL PUT ME ON FOR 3AM TOMARROW!!!!
CCG: The terminals don't start pickup until 8am, and either way, I have NO control over the driver schedules. The terminal manager does that.
SC: GET ME ON THE PHONE WITH HIM!!!
CCG: I can't do that. This phone is designed to take calls and transfer them to other phones in this office. I cannot transfer calls to therminals. All I can do it reschedule your pickup or cancel it. Whaich would you like me to do?
SC: YOU'LL BE HEARING FROM MY LAWYER MISSY!!!!

*SLAM*

The End

The part that really got me was his complaint that his customers have been waiting 6 weeks. Why did you wait 6 weeks to ship it and, if you had it 6 weeks, why wasn't it ready???

[PawnPrincess Ardra]

oh my... sounds like there might be a part 2 for this story? (hands out popcorn and booze)

[Bandit]

I noticed that based on that dialogue, he *still* won't have a pickup any time soon and he hung up before scheduling anything.

I'd love to hear the next call - that idiot would be about ready to pop a gasket.

B

[protege]

Uh, his freight has been sitting there 6 weeks, and he waited until *yesterday* to actually ship it? Pardon my French, but are you fucking kidding me? Say it with me, boys and girls...failure in planning on *your* part, does not make it an emergency on *my* part

[Food Lady]

I HATE it when sucktomers tell you what you will do. Uh, no, I WON'T.

[hornet95]

SC: YOU'LL BE HEARING FROM MY LAWYER MISSY!!!!

Lawyer: Some nutcase is paying me $200 per hour to tell you that he will sue you in a lawsuit he cannot possibly win. Hey, if you'll contest this, maybe I can sucker 5 more hours out of him.

[csquared]

How it should have gone.

SC: So you're telling me, I have to call my customers and tell them their order isn't shipped because NO ONE IS ON THE ROAD?!?!?!!?!?
CCG: No sir. You do not have to call your customer. I would be happy to call your customer for you and explain to them that their order is not shipping because you failed to have it ready by the scheduled pick up time.

By the way, did they also tell him that they were charging him for the aborted pick up?

[firecat88]

SC: Then here's what you're going to do. You're going to forge some paperwork, right now, so it looks like that freight is on board and on it's was to my customer. Then, you're going to put it into the computer system and fax a copy over to me.

I'm sure this guy's superiors and/or the police would just love to hear about that little bit of advice.

[MadMike]

I'm sure this guy's superiors and/or the police would just love to hear about that little bit of advice.

Good point. I don't suppose you record your calls "for quality assurance?"

[Raveni]

Lawyer: Some nutcase is paying me $200 per hour to tell you that he will sue you in a lawsuit he cannot possibly win. Hey, if you'll contest this, maybe I can sucker 5 more hours out of him.

Nah, even the lawyers that cater to nutcases only write one-off letters these days. I've lost track of the number of threatening letters from attorneys that have the disclaimer at the bottom:

This office has been retained soley for the purpose of producing this letter. Any correspondence should be directed to the complainant, and not to this office.

The lawyer will probably take the $200, tell them they have no case, then take another $100 and have their paralegal write up a letter.

[earl colby pottinger]

Please say yes

Good point. I don't suppose you record your calls "for quality assurance?"

If this idiot gets his client to come to court, I would love to see the client's face's if this conversation is played back.

I too hope you have this recorded.

[downforit2008]

I wouldn't be worried at all about this situation. 99 out of 100 people who start screaming the sentence, "You'll be hearing from my lawyer..."will NEVER be heard from again in any way! Why? Because ignorant people like that clearly can't afford to go to a lawyer, and are just using the term to intimidate other people.

Seems hilarious the way he got all worked up though. Give us an update if anything happens!

[Arcus]

Even if he did call his lawyer, the driver showed up on time at the time that was scheduled. The SC told them that it wasn't ready. Not ready means it has to be rescheduled. The SC is out of luck because he didn't keep his end of the schedule. The driver was nice to say that he would try to be back that day, but he is not required to unless the company policy says that he has to.

[Sapphire Silk]

Even if he did call his lawyer, the driver showed up on time at the time that was scheduled. The SC told them that it wasn't ready. Not ready means it has to be rescheduled. The SC is out of luck because he didn't keep his end of the schedule. The driver was nice to say that he would try to be back that day, but he is not required to unless the company policy says that he has to.

What do you want to bet that driver will never say that again?

[Pixilated]

He ordered you to forge papers?!? Yes, please tell us your calls are recorded!!

Uh, his freight has been sitting there 6 weeks, and he waited until *yesterday* to actually ship it? Pardon my French, but are you fucking kidding me? Say it with me, boys and girls...failure in planning on *your* part, does not make it an emergency on *my* part

What do you want to bet he forgot all about it until somebody tripped over it? Then it was "OMG, this stuff was supposed to go out SIX WEEKS AGO!" And now he's going to try to make it somebody else's fault that it didn't.

Lawyer: Some nutcase is paying me $200 per hour to tell you that he will sue you in a lawsuit he cannot possibly win. Hey, if you'll contest this, maybe I can sucker 5 more hours out of him.

Good luck to the lawyer!

I wouldn't be worried at all about this situation. 99 out of 100 people who start screaming the sentence, "You'll be hearing from my lawyer..."will NEVER be heard from again in any way! Why? Because ignorant people like that clearly can't afford to go to a lawyer, and are just using the term to intimidate other people.

Seems hilarious the way he got all worked up though. Give us an update if anything happens!

Also because they figure just the mention of "lawyer" will cause the other person to immediately buckle at the knees and beg for mercy. If I had a lawyer's hourly fees for every time we were threatened at the paper with somebody's lawyer, I wouldn't be back in school -- I'd be retired and travelling.

*also hoping there's an update*