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Twas a long night last night.
The Scammer
So, I was staying the night at work as MOD, and was using the motel's washer and dryer (with Boss Man's permission, of course!) to do my laundry and bedding since the ones at my apartment complex are bonked out.
Shortly after I came back to my room from the laundry room, CW calls me. She says that the guest's son in [room facing the laundry room] cut his foot on something and that I saw it. She said the husband wants to stay, but the wife wants a refund and wants to leave.
I told her I didn't see it (I saw the family unloading luggage, but I'm not going to go peeping in their room!), but to just give them what they want in order to make them happy. I figure if there's something in the room to cut their feet on (which is quite plausible, since the contractors who did the last remodel fubared most of the door threshholds by putting tack strips under them, and it's possible we missed one when we were trying to fix them all), then they deserve a refund. If they didn't they'd leave anyway, and the room would still be dirty, so yeah. Things that makes guests bleed that are our fault justifies a refund in my book.
Later, I went to the office to return the laundry room keys, and that's when I got the full story, which if CW had given me earlier, I would have told them to pack it. Apparently upon check-in, Guest was asking for all sorts of discounts we don't offer. We only do a senior discount, which Guest was far too young for.
At some point after CW called me, her story changed, and her son had only slipped and fallen. She also said she didn't feel the motel was safe, though when the room was suddenly offered free, it magically became safe.
All that information...If I'd known all that before hand, I would have denied the free night. >.< I wish CW had told me that stuff! (Or better yet, just use her own judgement and make her own decisions, since she's actually there at the desk and knows the full story!)
We are not a charity
Some time late last night (I didn't look at the time; I didn't want to know), Night Auditor called me. NA said that there was a couple who only had $21. He denied them at first and told them to go up the street, but they said they'd already been there and no one would give them a room that cheaply (gee, I wonder why?).
Our rooms are $50 a night, before tax. They want a room for $21 total? Yeah, no. While I have no qualms about knocking off a few bucks for people who are stranded and in need, or are just a buck short, or whatever, and in fact have done so many times in the past, $21 is too low. That's getting down to the point where it becomes cheaper to not rent the room and just let it sit. I sympathize, but I have to draw a line somewhere.
Mainly, I was annoyed that they made NA call me and wake me up. He already told you no. I'm not telling you anything different. Accept the answer and move on.
The OD-er
At 2:20am, NA called and said that a room had called 911, and when he contacted them, they said someone was OD-ing in a room. Great.
I got dressed and went out to see if I could do anything before EMS arrived, but they beat me to the room, so the whole thing was more of a nuisance than anything (to me, anyway). The person didn't die, at least not while on the property, which made me thankful, because if they died I'd have a whole lot more paperwork to do. It was mostly a non-event in terms of me having to actually deal with stuff (I had to get up at 2:30 anyway, so didn't really miss any sleep either), but it was just the cherry on top to what felt like a long night.
The Scammer
So, I was staying the night at work as MOD, and was using the motel's washer and dryer (with Boss Man's permission, of course!) to do my laundry and bedding since the ones at my apartment complex are bonked out.
Shortly after I came back to my room from the laundry room, CW calls me. She says that the guest's son in [room facing the laundry room] cut his foot on something and that I saw it. She said the husband wants to stay, but the wife wants a refund and wants to leave.
I told her I didn't see it (I saw the family unloading luggage, but I'm not going to go peeping in their room!), but to just give them what they want in order to make them happy. I figure if there's something in the room to cut their feet on (which is quite plausible, since the contractors who did the last remodel fubared most of the door threshholds by putting tack strips under them, and it's possible we missed one when we were trying to fix them all), then they deserve a refund. If they didn't they'd leave anyway, and the room would still be dirty, so yeah. Things that makes guests bleed that are our fault justifies a refund in my book.
Later, I went to the office to return the laundry room keys, and that's when I got the full story, which if CW had given me earlier, I would have told them to pack it. Apparently upon check-in, Guest was asking for all sorts of discounts we don't offer. We only do a senior discount, which Guest was far too young for.
At some point after CW called me, her story changed, and her son had only slipped and fallen. She also said she didn't feel the motel was safe, though when the room was suddenly offered free, it magically became safe.
All that information...If I'd known all that before hand, I would have denied the free night. >.< I wish CW had told me that stuff! (Or better yet, just use her own judgement and make her own decisions, since she's actually there at the desk and knows the full story!)
We are not a charity
Some time late last night (I didn't look at the time; I didn't want to know), Night Auditor called me. NA said that there was a couple who only had $21. He denied them at first and told them to go up the street, but they said they'd already been there and no one would give them a room that cheaply (gee, I wonder why?).
Our rooms are $50 a night, before tax. They want a room for $21 total? Yeah, no. While I have no qualms about knocking off a few bucks for people who are stranded and in need, or are just a buck short, or whatever, and in fact have done so many times in the past, $21 is too low. That's getting down to the point where it becomes cheaper to not rent the room and just let it sit. I sympathize, but I have to draw a line somewhere.
Mainly, I was annoyed that they made NA call me and wake me up. He already told you no. I'm not telling you anything different. Accept the answer and move on.
The OD-er
At 2:20am, NA called and said that a room had called 911, and when he contacted them, they said someone was OD-ing in a room. Great.
I got dressed and went out to see if I could do anything before EMS arrived, but they beat me to the room, so the whole thing was more of a nuisance than anything (to me, anyway). The person didn't die, at least not while on the property, which made me thankful, because if they died I'd have a whole lot more paperwork to do. It was mostly a non-event in terms of me having to actually deal with stuff (I had to get up at 2:30 anyway, so didn't really miss any sleep either), but it was just the cherry on top to what felt like a long night.
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