Something reminded me of this incident, maybe because it’s tax season.
I worked as a cashier at a retail store. One day a customer came through my line and after I’d rung everything up she asked for a tax-exempt form. I was a little surprised because as I was ringing she was telling me about the project she was doing with the stuff she was buying and it was for personal use. But, not my job to question a customer’s tax-exempt status—either they are and have the information to fill out the form or they’re not and they don’t.
As luck would have it, I didn’t have any forms (because, really, no one *ever* asks for these) so I had to chase one down which probably took about 10 minutes. Of course I come back to an upset customer, but I apologize, hand her the form and figure we’re done.
SC: What’s this
Me: The tax exempt form?
SC: I’ve never seen one like this!
Me: (don’t know what to say) well…it’s the only one we have.
SC: Look, I’ve been shopping all day and all of the stores have given me the correct form. I don’t understand why you can’t.
At this point, I really don’t know what to say because I don’t know what she’s getting at. She starts ranting about sales tax and how she "shouldn’t have to pay" blah blah "tax exempt form" blah. Now I'm really confused because our store is in Oregon. Where there’s no sales tax.
Me: I’m not sure what you mean…why would you need a form to exempt you from sales tax?
SC: Because you’ll charge me sales tax and I don’t want to pay it! I shouldn’t have to!
So I’m thinking “we’re in Oregon. You’re not paying sales tax” but I can’t get a word in edgewise as she’s ranting again. finally I get a break so I quickly interject “ Ma’am, where do you think you are?”
Long pause.
SC: I…guess I don’t know.
Me
: Well, you’re at the store in <town not far from but definitely inside Oregon’s border>
SC: (deflates quickly) Oh. Well, I don’t need *this* exempt form either then
as she hands back the only tax exempt form we had and actually apologizes.
I worked as a cashier at a retail store. One day a customer came through my line and after I’d rung everything up she asked for a tax-exempt form. I was a little surprised because as I was ringing she was telling me about the project she was doing with the stuff she was buying and it was for personal use. But, not my job to question a customer’s tax-exempt status—either they are and have the information to fill out the form or they’re not and they don’t.
As luck would have it, I didn’t have any forms (because, really, no one *ever* asks for these) so I had to chase one down which probably took about 10 minutes. Of course I come back to an upset customer, but I apologize, hand her the form and figure we’re done.
SC: What’s this
Me: The tax exempt form?
SC: I’ve never seen one like this!
Me: (don’t know what to say) well…it’s the only one we have.
SC: Look, I’ve been shopping all day and all of the stores have given me the correct form. I don’t understand why you can’t.

At this point, I really don’t know what to say because I don’t know what she’s getting at. She starts ranting about sales tax and how she "shouldn’t have to pay" blah blah "tax exempt form" blah. Now I'm really confused because our store is in Oregon. Where there’s no sales tax.
Me: I’m not sure what you mean…why would you need a form to exempt you from sales tax?
SC: Because you’ll charge me sales tax and I don’t want to pay it! I shouldn’t have to!

So I’m thinking “we’re in Oregon. You’re not paying sales tax” but I can’t get a word in edgewise as she’s ranting again. finally I get a break so I quickly interject “ Ma’am, where do you think you are?”
Long pause.
SC: I…guess I don’t know.
Me

SC: (deflates quickly) Oh. Well, I don’t need *this* exempt form either then
as she hands back the only tax exempt form we had and actually apologizes.
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