Customer buys a 46-inch flat screen TV, and maybe an extended protection plan to go with it.
TV comes with a $130 mail-in rebate.
Customer gets TV home and assembled, and discards box.
Customer discovers the UPC from the box must be cut off and sent in, along with the rebate form, to get the rebate.
Customer returns to the clearance swamp and demands we cut the UPC off another of the same TV so she can claim the rebate.
We obviously refuse.
Customer cannot return TV without box because she "changed her mind", but might be able to return it claiming a defect of some kind, even if she did purchase the EPP. It all depends on which manager happens to be on duty and how much of a spine he/she has that day.
It is possible we could lose a sale of at least $700, just because the customer is a dumbass.
Oh well. They ain't making them any smarter.
TV comes with a $130 mail-in rebate.
Customer gets TV home and assembled, and discards box.
Customer discovers the UPC from the box must be cut off and sent in, along with the rebate form, to get the rebate.
Customer returns to the clearance swamp and demands we cut the UPC off another of the same TV so she can claim the rebate.
We obviously refuse.
Customer cannot return TV without box because she "changed her mind", but might be able to return it claiming a defect of some kind, even if she did purchase the EPP. It all depends on which manager happens to be on duty and how much of a spine he/she has that day.
It is possible we could lose a sale of at least $700, just because the customer is a dumbass.
Oh well. They ain't making them any smarter.
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