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So...the IRS has had a glitch in their system and tax returns nationwide that were filed before Jan 26th have delays.
Been dealing with a ton of SCs flack and blaming us. Ok to be expected.
One couple came to get their check. The wife was driving hubby hopped out, showed his ID, we asked his SS# to double check he was who he said he was. He leaves. They start to pull away, we see the car quickly switch directions Brakes slammed so the car rocked and the wife flies out of the car and come in.
"WHAT THE $#%^ is all this money out of my refund....WHY Did you take my money.
I said ok lets go to my desk I will pull your file and we will look. I show her the print out we made, and had her sign next to the price. She tried to tell me I switched the fees. I asked her if that was her signature and her husband's which she agreed it was. I told her that she signed therefore she agreed.
She grabs a clipboard off the desk and starts BEATING ME with it!
I slip away from the smashing woman and tell the co worker to call the cops.
She schreeched that she is never coming back. I replied simply. Actually ma'am you are not welcome here. She slammed out before the police got there.
We told them what happened and since she left they didn't do a report
Been dealing with a ton of SCs flack and blaming us. Ok to be expected.
One couple came to get their check. The wife was driving hubby hopped out, showed his ID, we asked his SS# to double check he was who he said he was. He leaves. They start to pull away, we see the car quickly switch directions Brakes slammed so the car rocked and the wife flies out of the car and come in.
"WHAT THE $#%^ is all this money out of my refund....WHY Did you take my money.
I said ok lets go to my desk I will pull your file and we will look. I show her the print out we made, and had her sign next to the price. She tried to tell me I switched the fees. I asked her if that was her signature and her husband's which she agreed it was. I told her that she signed therefore she agreed.
She grabs a clipboard off the desk and starts BEATING ME with it!
I slip away from the smashing woman and tell the co worker to call the cops.
She schreeched that she is never coming back. I replied simply. Actually ma'am you are not welcome here. She slammed out before the police got there.
We told them what happened and since she left they didn't do a report
It's not like you didn't have her info anyway. Besides, what makes your employers so convinced she won't come back for more? 
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