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Not wanting to threadjack this post, I moved it here when I realized how long my post was getting. What is it about people not being to notice things like killer blizzards?
This is one of the reasons that I will never allow my phone number to be listed in the phone book ever again.
Couple drop off their computer four nights previous to the start of the incident. The computer has a dead hard drive and since it was one of the very first Serial ATA drives out on the market we didn't have the spares for it in stock. I let the customer know the Hd is dead and I have to call for a warranty replacement from Western Digital.
Customer is ok with that, they're not worried, they have everything important backed up on to DVD's, and 4 days for the Hard Drive to come in is fine since they have the second computer available to use (he bought 2 computers from Staples, both past the 90 day warranty).
Now up to this point you're thinking that this does not seem sucky and in fact seems to be a wonderfully smooth transaction right?
And up to now you'd be right. But it starts going downhill on the day the hard drive was due to arrive.
It snowed it's ass off out there that night and it was still coming down hard when I woke up that morning. Weather report shows that the storm is stalled and isn't predicted to clear off for at least another day and a half. We were getting FEET of snow by the time this is over. My boss says that we're not opening that day. I turn on the news to find out that UPS, FedEx and Airborne are not opening either. In fact the whole county is down.
My phone rings around noon and it's the customer complaining about the fact that we're closed. How dare we close! I [censored]ing drove for three hours in this shit risking life and limb to get to the store to get my [censored]ing computer.
I forst asked him how in the hell did he get my number. It was in the phone book and he had my business card with my name on it. I actually asked him if it nearly killed him to drive the normally 10 minute drive from his house to the store how did he think I was going to fare living an hour from the store. He didn't care and demanded the computer I promised him that day. Explainations of the major shipping companies being shut down didn't mollify him either. I told him I'd call my boss and he told me to ignore him in the future.
Next day the storm is still dropping snow for all it's worth and the prediction is for the storm to clear out by 5am the next day. Another snow day. Check the news...yup, county is still down and dead. Another call and without checking CallerID I answer. It's the tard about his computer. Threats, insults, explainations of the HUGE FREAKING SNOWSTORM are passed out and I hang up on the schmuck.
Day three - The snow stopes finally, but the county is still closed since now we have to dig out of the storm of the century (as the pundits were calling it). Another call which I ignore. Call from the boss telling me that the asshole called him and told him that I cussed him out today and called him all sorts of vile and hateful things. Told the boss that I saw his mane on CallerID and ignored the phone and didn't say a word. Let him know about the past two days of conversation.
Weekend comes and I'm trying to find my car much less try to dig it out. That and there is this massive barricade of packed snow and ice blocking my driveway from when the plow trucks kindly shoved it. Another several calls to be ignored. Boss calls me and wants to know what I'm doing to piss this guy off. "Violently Ignoring his whiny ass" is the answer I give and the boss tells me to keep it up. I finish digging out (bullet heaters is the way to go when working those snow dams in the driveway.
Monday rolls out and finally I can make it into work. Sure enough the hard drive comes in as well. I do a quick install and here comes Mr. Grumpy Pants waxing poetic about the poor service I gave him the past 4 days. Another customer in the shop asks the guy if he failed to notice the county-killing blizzard we just dug our asses out of. I'm about to say something to the guy when I feel my bosses hand on my shoulder as he hands me a $20 and tells me to run to Arby's and get his usual and to get something for myself, his treat. I start to say something and he grips my shoulder tighter and says "now"
I leave, come back and my boss says that the matter was taken care of and to think nothing of it.
I checked the security tape when he wasn't looking. Even with the tolerant nature of this site, I'm not sure I could post what my boss said without risking my account getting yanked. Imaging showing the Comedy Roast of Dennis Leary being run on primetime CBS and having the censors bleep out the words. Got it? Good...times that by a factor of 5.
Never heard from the guy again...thankfully.
Mongo
This is one of the reasons that I will never allow my phone number to be listed in the phone book ever again.
Couple drop off their computer four nights previous to the start of the incident. The computer has a dead hard drive and since it was one of the very first Serial ATA drives out on the market we didn't have the spares for it in stock. I let the customer know the Hd is dead and I have to call for a warranty replacement from Western Digital.
Customer is ok with that, they're not worried, they have everything important backed up on to DVD's, and 4 days for the Hard Drive to come in is fine since they have the second computer available to use (he bought 2 computers from Staples, both past the 90 day warranty).
Now up to this point you're thinking that this does not seem sucky and in fact seems to be a wonderfully smooth transaction right?
And up to now you'd be right. But it starts going downhill on the day the hard drive was due to arrive.
It snowed it's ass off out there that night and it was still coming down hard when I woke up that morning. Weather report shows that the storm is stalled and isn't predicted to clear off for at least another day and a half. We were getting FEET of snow by the time this is over. My boss says that we're not opening that day. I turn on the news to find out that UPS, FedEx and Airborne are not opening either. In fact the whole county is down.
My phone rings around noon and it's the customer complaining about the fact that we're closed. How dare we close! I [censored]ing drove for three hours in this shit risking life and limb to get to the store to get my [censored]ing computer.
I forst asked him how in the hell did he get my number. It was in the phone book and he had my business card with my name on it. I actually asked him if it nearly killed him to drive the normally 10 minute drive from his house to the store how did he think I was going to fare living an hour from the store. He didn't care and demanded the computer I promised him that day. Explainations of the major shipping companies being shut down didn't mollify him either. I told him I'd call my boss and he told me to ignore him in the future.
Next day the storm is still dropping snow for all it's worth and the prediction is for the storm to clear out by 5am the next day. Another snow day. Check the news...yup, county is still down and dead. Another call and without checking CallerID I answer. It's the tard about his computer. Threats, insults, explainations of the HUGE FREAKING SNOWSTORM are passed out and I hang up on the schmuck.
Day three - The snow stopes finally, but the county is still closed since now we have to dig out of the storm of the century (as the pundits were calling it). Another call which I ignore. Call from the boss telling me that the asshole called him and told him that I cussed him out today and called him all sorts of vile and hateful things. Told the boss that I saw his mane on CallerID and ignored the phone and didn't say a word. Let him know about the past two days of conversation.
Weekend comes and I'm trying to find my car much less try to dig it out. That and there is this massive barricade of packed snow and ice blocking my driveway from when the plow trucks kindly shoved it. Another several calls to be ignored. Boss calls me and wants to know what I'm doing to piss this guy off. "Violently Ignoring his whiny ass" is the answer I give and the boss tells me to keep it up. I finish digging out (bullet heaters is the way to go when working those snow dams in the driveway.
Monday rolls out and finally I can make it into work. Sure enough the hard drive comes in as well. I do a quick install and here comes Mr. Grumpy Pants waxing poetic about the poor service I gave him the past 4 days. Another customer in the shop asks the guy if he failed to notice the county-killing blizzard we just dug our asses out of. I'm about to say something to the guy when I feel my bosses hand on my shoulder as he hands me a $20 and tells me to run to Arby's and get his usual and to get something for myself, his treat. I start to say something and he grips my shoulder tighter and says "now"
I leave, come back and my boss says that the matter was taken care of and to think nothing of it.
I checked the security tape when he wasn't looking. Even with the tolerant nature of this site, I'm not sure I could post what my boss said without risking my account getting yanked. Imaging showing the Comedy Roast of Dennis Leary being run on primetime CBS and having the censors bleep out the words. Got it? Good...times that by a factor of 5.
Never heard from the guy again...thankfully.
Mongo
or **** in place of the naughty words! I too am curious to know what your boss (who, by the way, rocks!) said, and if it singed off the customer's eyebrows or merely made him blush. 
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