Can I tell you what I really want to say?

[barnone]

ok, i so do not have time to post this because i really need to get to the grocery store before my kids get home, however i couldn't resist.

caller - "i don't have any money right now but i might in the future. should i call back then?"

my thoughts - (1) fool, why did you waste my time calling this number when you knew before you picked up the phone, dialed not 3, 4 or 5 but 10 digits, let the phone ring...that your ass did not have any money? i don't need .28/minute talk time that damn bad. (2) that's a rhetorical question, right? (3) i'm thinking what you need much more than money in the future is some sense!

my actual response - "yes, ma'am i think that would be best. call us back when you have the available funds and we'd be more than happy to help you."

wouldn't it be so nice if sometimes we could tell callers what we really want to tell them?

[NateTheChops]

So, are you a call center employee?

[barnone]

yes Nate I am

[veniteangeli]

What is it that you do? I'm a little confused, I think the story needs some context. I feel your pain on moron customers though!

[ArcticChicken]

What is it that you do? I'm a little confused, I think the story needs some context.

A lady called about the goods and/or services barnone provides, but can't afford them, and is wondering if she should wait to call until she can afford them.

[MoonCat]

"Why, no, ma'am, we'll be glad to take your order now. However, we won't be able to deliver it until you have the money. How's that work for you?"

[Irving Patrick Freleigh]

Well gee, I think I saw something on 60 Minutes one time that said that goods and services generally require money to obtain.

I've never seen Leslie Stahl so shaken.

[NateTheChops]

That's funny, because it's usually people like the 60 Minutes crew who tries to convince viewers the world over that you can bully cashiers and shopowners into giving you crap for practically nothing.

[BeenThereDoneThat]

to Customers Suck!, barnone...from one "we must be crazy to do this job" call center employee to another