I recently quit my job at a well-known fast food joint. I had been working there for two years and by then I’d seen a number minor and major sucky customers. My main pet peeve was people who grossly overreacted to the problem at hand.
Usually this was something like someone throwing their food on the counter and yelling at the top of their voice because something wasn’t right, but a few people took their overreactions to extreme levels.
A few months into my job I’d just gone on lunch break and was going to grab my bag when I heard yelling and the sound of glass breaking. I went out the front and saw a car racing out of drive thru. What happened?
The frozen coke was in defrost and the manager ( a short, 7 month pregnant woman in her late 20s) had replaced me as order taker in drive thru. Of course, frozen coke is popular enough that it can get ordered while it’s in defrost and this happened that day. The manager told the customer: “I’m sorry frozen coke is in defrost for the next 15 minutes, is there anything you’d like instead?”
Scary customer, a guy in his mid 20s in a beat up car yelled “what the ****, I want frozen coke you *****”
The manager started to respond and ask Scary Customer to stop swearing but before she had finished speaking he raced up to the first window where the manager was and jumped out of the car.
The manager, afraid because of his angry expression and behaviour shut the window.
So the customer’s natural response was to punch the reinforced glass hard enough so it shattered over my pregnant manager then race off.
Geez… a new kind of coke related crime.
Usually this was something like someone throwing their food on the counter and yelling at the top of their voice because something wasn’t right, but a few people took their overreactions to extreme levels.
A few months into my job I’d just gone on lunch break and was going to grab my bag when I heard yelling and the sound of glass breaking. I went out the front and saw a car racing out of drive thru. What happened?
The frozen coke was in defrost and the manager ( a short, 7 month pregnant woman in her late 20s) had replaced me as order taker in drive thru. Of course, frozen coke is popular enough that it can get ordered while it’s in defrost and this happened that day. The manager told the customer: “I’m sorry frozen coke is in defrost for the next 15 minutes, is there anything you’d like instead?”
Scary customer, a guy in his mid 20s in a beat up car yelled “what the ****, I want frozen coke you *****”
The manager started to respond and ask Scary Customer to stop swearing but before she had finished speaking he raced up to the first window where the manager was and jumped out of the car.
The manager, afraid because of his angry expression and behaviour shut the window.
So the customer’s natural response was to punch the reinforced glass hard enough so it shattered over my pregnant manager then race off.
Geez… a new kind of coke related crime.
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