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  • #1

    Don't you know who I am?

    My first true SC (about a half step up from the robbers) came through my line yesterday. I had a couple of annoyed regular customers (they do not like my asking for ID) but they calm down and understand "I am new and do not know everyone by face yet (unstated part: I have a life and do not sit with flip charts memorizing all customers)." I work part time and do not live for work. This SC however was in a whole different category.

    SC = asshat
    M = Me
    CW = Cool Co-worker

    SC: tosses a check at me
    M: "Do you have an account here?"
    SC (defensively): "I have PLENTY OF MONEY HERE."
    M: "Ok can I see some ID so I can cash this?" Note that our policy requires positive ID be made for cash back.
    SC: "I AM A REGULAR CUSTOMER! DON'T YOU KNOW WHO I AM?" (yelling ensues)
    M: "I am new and dont..."
    SC: "You DON'T KNOW WHAT YOU ARE DOING! YOU SHOULD NOT WORK HERE!!"
    M:
    SC takes check and goes to next aisle
    CW: "What was that about (SC)?"
    SC: "SHE SHOULD NOT WORK HERE! SHE DID NOT HANDLE THAT CORRECTLY!"
    CW: "She is new and does not know you. She did handle that correctly. She is doing.her.job."
    SC: "SHE SHOULD NOT WORK HERE IF SHE DOES NOT KNOW EVERYONE! SHE SHOULD WORK WHERE SHE KNOWS EVERYONE!!!
    M: (thinking wtf?!)
    SC leaves in a pissy mood.
    CW: "What was THAT all about"
    M: "Um SC was a jerk?"
    My manager came over to tell me the guy was a jerk and I did the right thing. I was pretty stunned (I ask most people for ID unless I know them by name and face or someone else knows them).

    Was there an escape from the SC farm again?
    Tags: None
  • #2
    I would have responde with, "as long as you know who you are sir, that's the important thing." Kudos to your CW and manager for bacing you up.

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    • #3
      There's a story (possibly an urban legend) about a very, VERY cool Southwestern Air staff member at a check-in. Some pillock had checked in late, or was demanding something beyond her power to give, just generally being awkward, and he spouted the immortal line "Do you know who I am?" Allegedly, the lady smiled very sweetly, reached for her tannoy mike and announced to the entire airport, "I have a gentleman here at Southwestern check-in A3 who doesn't know who he is. Could his carer please report to Southwestern Check-in to collect him please?"

      Urban legend or not, its a good story, and deserves to be thrown in the face of every over-entitled muppet who trots out that line. .
      A person who is nice to you, but not nice to the waiter is not a nice person
      - Dave Barry

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      • #4
        Reminds me of a story I heard a while ago... probably an urban legend, but funny nonetheless:

        Fly the Friendly Skies

        An award should go to the United Airlines gate agent in Denver for
        being smart and funny, and making her point, when confronted with a
        passenger who probably deserved to fly as cargo.

        During the final days at Denver's old Stapleton airport, a crowded
        United flight was canceled.

        A single agent was rebooking a long line of inconvenienced travelers.
        Suddenly an angry passenger pushed his way to the desk. He slapped his
        ticket down on the counter and said, "I HAVE to be on this flight and
        it has to be FIRST CLASS."

        The agent replied, "I'm sorry sir. I'll be happy to try to help you,
        but I've got to help these folks first, and I'm sure we'll be able to
        work something out."

        The passenger was unimpressed. He asked loudly, so that the other
        passengers behind him could hear, "Do you have any idea who I am?"

        Without hesitating, the gate agent smiled and grabbed her public
        address microphone.

        "May I have your attention please?" she began, her voice bellowing
        throughout the terminal. "We have a passenger here at the gate WHO
        DOES NOT KNOW WHO HE IS. If anyone can help him find his identity,
        please come to the gate."

        With the folks behind him in line laughing hysterically, the man glared
        at the United agent, gritted his teeth and swore "**** you."

        Without flinching, she smiled and said, "I'm sorry, sir, but you'll
        have to stand in line for that, too."

        The man retreated as the people in the terminal applauded loudly.
        Although the flight was canceled and people were late, they were no
        longer angry at United.
        You gotta polish a memory like a stone. Chip off the parts that remind you it was just a game. Work it until it's indistinguishable from any other memory.

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        • #5
          "Do you know who I am??"

          "Absolutely, sir. You are a valued customer."

          Never fails.

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          • #6
            I would have gotten on the intercom: "attention customers, I have a gentleman here who does not know who he is. I repeat, this gentleman DOES NOT KNOW WHO HE IS. If anyone has any information, please come to the front desk."
            ~*~"If your gift is that of serving others, serve them well. If you are a teacher, do a good job of teaching." -Romans 12:7~*~

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            • #7
              I'm not sure who to credit the quote to, but "If you have to tell them who you are, you aren't."

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              • #8
                Does anyone remember the Animaniacs episode with the rude guy on the plane? It starts with the guy asking the kids "Do you know who I am?" Of course one of them answers no, then counters with the same question. After the guy says no, the kid is all "well, then we're even"
                Aerodynamics are for people who can't build engines. --Enzo Ferrari

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                • #9
                  The definitive non-answer...

                  From Snopes.com:

                  http://www.snopes.com/travel/airline/obnoxious.asp

                  No one has yet proven or disproven any of the stories, but they're funny, and we can always dream.
                  Not all who wander are lost.

                  Comment

                  • #10
                    Quoth csdrone
                    SC: "DON'T YOU KNOW WHO I AM?"
                    "Yes, I do. You are the one acting like a child and drawing attention to yourself by screaming and throwing a tantrum when all you need to do is show me your driver's license so I can complete the transaction and give you your money."
                    "Ignorance is no excuse for a law."
                    .................................................. ..................- Alfred E. Newman

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                    • #11
                      Quoth PuckishOne
                      From Snopes.com:

                      http://www.snopes.com/travel/airline/obnoxious.asp

                      No one has yet proven or disproven any of the stories, but they're funny, and we can always dream.
                      I love the one about the queen.

                      Olive juice you too.

                      Comment

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