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OH LORD >.<
Just some rude and annoying douchey customers today.
What with the ongoing Peahens administration, we are beginning to lose patience with anything that irks us. We're even getting fed up of asking polite enquiries into whether or not we're closing- we still really appreciate the support we're recieving, but repeating the same story 50 times or more a day is tiring, as is dealing with rumours and gossip, and this has been going on since early-to-mid January (I can't remember the dates, it feels like its gone on forever
). So when we get dickheads, we're less than happy to put up with it than normal.
Smelly F*cker
The smelly, rude, smelly, unpleasant, smelly drooling smelly man came back today >.< I wrote a post about him a while back- he stank to high heaven, was terribly rude, drooled on himself and the floor, and was just generally a terrible customer. Well, he was back, and being shitty with my assistant manager. I basically avoided him as much as I could. He actually had the nerve to go and sit in our lingerie/shoe section (right next to each other) and just sat on the bench there for at least 15 minutes doing nothing. AM reckons he was just trying to warm up, but I for one wouldn't have wanted to do my underwear shopping with him there, and at least 30 minutes after he finally left, another customer complained loudly in that section "What the heck is that smell?" with a wrinkled look of distaste. I kept getting whiffs of it for at least an hour afterwards
Inconsiderate Woman
She came in right before we were due to close and basically kept us open late while she pondered over some tacky cheap earrings. She came to buy said earrings, and literally threw a £10 at me as she turned away to go back to the jewellery stand. I'm serious, she wasn't even looking at me as she threw it. I refused to finish the transaction and waited.
She came back with another pair of earrings and asked if she could try on the other pair. I said she couldn't as you can't try on earrings. She said "Well I've already paid for them!" I held in a sigh and said "Sorry, I didn't realise you were finished," and rang it up while she put "her" earrings in. FORTUNATELY she liked them and put the second pair back, but I have a really sneaky feeling she was going to try and exchange them if she didn't like how they looked in, which would have lead to an arguement with her as we don't return earrings fullstop.
She then decided (gone closing time now) that she wanted to find "white children's stockings" and finally picked out some kiddies white socks and left >.<
Ms Helpful Fraudster
This was an odd one.
I think in a way her heart was in the right place, but she was superior and snobby and rather annoying. We have "Save Peahens" petitions and pens lying on our counters at the moment, and we've been getting lots of signatures from customers who want to try and keep us open. Ms HF snobbily announced I was to put her items in seperate bags with seperate reciepts (not an unreasonable request by any means, but the way she said it was). As I was doing the transactions, she noticed the petition and asked about it and stuff...then proceeded to sign.
As you probably know, for a signature on a petition to be valid, you have to put a name, address (even if its just a house number and post code) and a signature at the end. I noticed as I was wrapping up the first item that she was writing in a second line under her own name, and I interrupted:
Me: "Oh, sorry, but if you're putting someone else's name down, well, sorry but you can't, as there needs to be a signature for it to be valid."
I say this because I know a couple of our customers has attempted to put a spouse or siblings name down citing "they love this shop too". I actually saw a man forge his wife's signature...while she was standing right NEXT TO HIM!
But oh, Ms HF is above such silly things as rules!
Ms HF: "Oh I'm just putting my daughters' names down, they would sign too!"
Me: "Well its just, as I say, there needs to be a signature-"
Ms HF: "Well I'll put a signature then!"
Me: "But...but thats technically fraud..."
Ms HF: *hasn't looked up or stopped writing throughout all of this* There, I've only put initials so its not really forgery!
As I say, not the bitchiest, but certainly annoying with her superior attitude. I'm thankful for the support, but not for the tone and the way she spoke to me...
I Volunteer To Discipline Your Child
This is the one that pissed me off the most.
I was actually ready to go and kick the mother and daughter out, but my AM, as nice as she is, isn't very confident with dealing with unpleasant characters and I wanted to have her back me up...which she wouldn't ^^;;
I noticed, while I was serving that a small girl was riding around- fairly quickly- on her scooter. Now, as I know I've mentioned in another similar thread, that we do not allow the riding of scooters in the store, and we try to be fairly vigilant in upholding that rule. At least, I try to be, for some reason, only me and my manager, L, actually seem to bother (my colleague either didn't notice or care about this girl zooming around in front of her). We've not yet had to kick someone out, but L has said we could if they refused to comply. Thing is, as you can probably guess, its a health and safety issue; we have elderly and disabled customers who frequent our store, and we can't allow careless kids to go careering into them on their scooters or bikes. We're quite fair though, and we don't approach the children aggressively- we always assume at first that they didn't know any better and let them know that while they can't ride them, they can push their scooter/bike about so it doesn't have to be left outside. Most of the time, they actually listen, but it is not a rare thing to have them ignore us.
It is rare to have one as blatant at this kid.
(Note: Little Retail Rabbit is not fond of children at the best of times
)
I see this little brat zoom past and I take off after her (now free from the till), calling "You can't ride that in here, hon!" We always try to be nice at first. Either she didn't hear me (not likely) or she was just ignoring me (extremely likely with what followed) she just zoomed off with not so much as a backwards glance. I followed her, having to walk briskly, as she was moving quite fast. I called "Excuse me" at least 3 times and she ignored me each time. I noticed a young woman probably around my age (mid-20s) kneeling by some shoes, but as she wasn't even looking up I couldn't be sure she was the child's mother. Anyway, I managed to cut the kid off as she circled around a stand. I stepped out in front of her and said (in a much angrier voice now, being as I had been given the run around) "I've just told you, you can't ride that in here."
She looked at me- but didn't actually stop, and went AROUND ME!!!
Oh my god, I wanted to SMACK that kid! Sorry if people find that overly hostile, but this kid was such a fucking brat!
I whirled around and called after her "Hey, I just said you can't ride that in here!"
No response.
However, at that moment, the woman by the shoes looked up briefly, then back at the shoes, and yelled out "The lady told you to stop riding that!" Not in a telling-off-tone, but just to make herself heard by her child who had disappeared once again.
I walked off, hoping (why did I hope?) the mother would take it over from here, especially as the kid had doubled back and gone to her mother's location.
A minute later, she zoomed past me again. I said "I already told you not to ride that in here, you can push it, but you can't ride it!" but she had disappeared again.
I was standing in the centre area near the till and in the centre of the main walkway when the mother walked past me to go and look at a nearby rack...she was then followed by her kid...RIDING HER FUCKING SCOOTER AGAIN!!!
And get this- she had the fucking nerve to stare at me, not at all sheepish or guilty, as she went past. I know she was only about 6 or 7, but her expression seemed to be almost DARING me to say something!!!
I gave an exasperated gesture at my colleague and then turned back to the kid and said in a very unhappy tone "I have told you already that you can NOT ride that in here!"
Her mother once again isn't looking at either of us when she says "Yeah, the lady told you not to ride that."
WHAT THE FUCK WOMAN!!! There is nothing on that £5 and under sale rail that is more important that parenting your
child!!!!
I did tell my AM (who then came out) about the kid, and how I wanted to kick them out, but she said nothing, except to make a noise that indicated that "yes children like that are awful" and chuckled when I slapped one hand into the other to demonstrate how I would love to back-hand her.
Shortly after, the mother left without buying a thing (nice to know that she ignored her kid for good reason!), the girl riding out recklessly fast on her scooter.
I almost hope that she decides not to listen to her mother or anyone else when they advise she not dash out into the road without looking for oncoming traffic first...you know...just so it MIGHT teach her a lesson
Its not like her mother is teaching her anything useful -____-
Just some rude and annoying douchey customers today.
What with the ongoing Peahens administration, we are beginning to lose patience with anything that irks us. We're even getting fed up of asking polite enquiries into whether or not we're closing- we still really appreciate the support we're recieving, but repeating the same story 50 times or more a day is tiring, as is dealing with rumours and gossip, and this has been going on since early-to-mid January (I can't remember the dates, it feels like its gone on forever
). So when we get dickheads, we're less than happy to put up with it than normal.Smelly F*cker
The smelly, rude, smelly, unpleasant, smelly drooling smelly man came back today >.< I wrote a post about him a while back- he stank to high heaven, was terribly rude, drooled on himself and the floor, and was just generally a terrible customer. Well, he was back, and being shitty with my assistant manager. I basically avoided him as much as I could. He actually had the nerve to go and sit in our lingerie/shoe section (right next to each other) and just sat on the bench there for at least 15 minutes doing nothing. AM reckons he was just trying to warm up, but I for one wouldn't have wanted to do my underwear shopping with him there, and at least 30 minutes after he finally left, another customer complained loudly in that section "What the heck is that smell?" with a wrinkled look of distaste. I kept getting whiffs of it for at least an hour afterwards
Inconsiderate Woman
She came in right before we were due to close and basically kept us open late while she pondered over some tacky cheap earrings. She came to buy said earrings, and literally threw a £10 at me as she turned away to go back to the jewellery stand. I'm serious, she wasn't even looking at me as she threw it. I refused to finish the transaction and waited.
She came back with another pair of earrings and asked if she could try on the other pair. I said she couldn't as you can't try on earrings. She said "Well I've already paid for them!" I held in a sigh and said "Sorry, I didn't realise you were finished," and rang it up while she put "her" earrings in. FORTUNATELY she liked them and put the second pair back, but I have a really sneaky feeling she was going to try and exchange them if she didn't like how they looked in, which would have lead to an arguement with her as we don't return earrings fullstop.
She then decided (gone closing time now) that she wanted to find "white children's stockings" and finally picked out some kiddies white socks and left >.<
Ms Helpful Fraudster
This was an odd one.
I think in a way her heart was in the right place, but she was superior and snobby and rather annoying. We have "Save Peahens" petitions and pens lying on our counters at the moment, and we've been getting lots of signatures from customers who want to try and keep us open. Ms HF snobbily announced I was to put her items in seperate bags with seperate reciepts (not an unreasonable request by any means, but the way she said it was). As I was doing the transactions, she noticed the petition and asked about it and stuff...then proceeded to sign.As you probably know, for a signature on a petition to be valid, you have to put a name, address (even if its just a house number and post code) and a signature at the end. I noticed as I was wrapping up the first item that she was writing in a second line under her own name, and I interrupted:
Me: "Oh, sorry, but if you're putting someone else's name down, well, sorry but you can't, as there needs to be a signature for it to be valid."
I say this because I know a couple of our customers has attempted to put a spouse or siblings name down citing "they love this shop too". I actually saw a man forge his wife's signature...while she was standing right NEXT TO HIM!
But oh, Ms HF is above such silly things as rules!
Ms HF: "Oh I'm just putting my daughters' names down, they would sign too!"
Me: "Well its just, as I say, there needs to be a signature-"
Ms HF: "Well I'll put a signature then!"
Me: "But...but thats technically fraud..."
Ms HF: *hasn't looked up or stopped writing throughout all of this* There, I've only put initials so its not really forgery!
As I say, not the bitchiest, but certainly annoying with her superior attitude. I'm thankful for the support, but not for the tone and the way she spoke to me...
I Volunteer To Discipline Your Child
This is the one that pissed me off the most.
I was actually ready to go and kick the mother and daughter out, but my AM, as nice as she is, isn't very confident with dealing with unpleasant characters and I wanted to have her back me up...which she wouldn't ^^;;
I noticed, while I was serving that a small girl was riding around- fairly quickly- on her scooter. Now, as I know I've mentioned in another similar thread, that we do not allow the riding of scooters in the store, and we try to be fairly vigilant in upholding that rule. At least, I try to be, for some reason, only me and my manager, L, actually seem to bother (my colleague either didn't notice or care about this girl zooming around in front of her). We've not yet had to kick someone out, but L has said we could if they refused to comply. Thing is, as you can probably guess, its a health and safety issue; we have elderly and disabled customers who frequent our store, and we can't allow careless kids to go careering into them on their scooters or bikes. We're quite fair though, and we don't approach the children aggressively- we always assume at first that they didn't know any better and let them know that while they can't ride them, they can push their scooter/bike about so it doesn't have to be left outside. Most of the time, they actually listen, but it is not a rare thing to have them ignore us.
It is rare to have one as blatant at this kid.
(Note: Little Retail Rabbit is not fond of children at the best of times
)I see this little brat zoom past and I take off after her (now free from the till), calling "You can't ride that in here, hon!" We always try to be nice at first. Either she didn't hear me (not likely) or she was just ignoring me (extremely likely with what followed) she just zoomed off with not so much as a backwards glance. I followed her, having to walk briskly, as she was moving quite fast. I called "Excuse me" at least 3 times and she ignored me each time. I noticed a young woman probably around my age (mid-20s) kneeling by some shoes, but as she wasn't even looking up I couldn't be sure she was the child's mother. Anyway, I managed to cut the kid off as she circled around a stand. I stepped out in front of her and said (in a much angrier voice now, being as I had been given the run around) "I've just told you, you can't ride that in here."
She looked at me- but didn't actually stop, and went AROUND ME!!!
Oh my god, I wanted to SMACK that kid! Sorry if people find that overly hostile, but this kid was such a fucking brat!
I whirled around and called after her "Hey, I just said you can't ride that in here!"
No response.
However, at that moment, the woman by the shoes looked up briefly, then back at the shoes, and yelled out "The lady told you to stop riding that!" Not in a telling-off-tone, but just to make herself heard by her child who had disappeared once again.
I walked off, hoping (why did I hope?) the mother would take it over from here, especially as the kid had doubled back and gone to her mother's location.
A minute later, she zoomed past me again. I said "I already told you not to ride that in here, you can push it, but you can't ride it!" but she had disappeared again.
I was standing in the centre area near the till and in the centre of the main walkway when the mother walked past me to go and look at a nearby rack...she was then followed by her kid...RIDING HER FUCKING SCOOTER AGAIN!!!
And get this- she had the fucking nerve to stare at me, not at all sheepish or guilty, as she went past. I know she was only about 6 or 7, but her expression seemed to be almost DARING me to say something!!!I gave an exasperated gesture at my colleague and then turned back to the kid and said in a very unhappy tone "I have told you already that you can NOT ride that in here!"
Her mother once again isn't looking at either of us when she says "Yeah, the lady told you not to ride that."
WHAT THE FUCK WOMAN!!! There is nothing on that £5 and under sale rail that is more important that parenting your
child!!!!I did tell my AM (who then came out) about the kid, and how I wanted to kick them out, but she said nothing, except to make a noise that indicated that "yes children like that are awful" and chuckled when I slapped one hand into the other to demonstrate how I would love to back-hand her.
Shortly after, the mother left without buying a thing (nice to know that she ignored her kid for good reason!), the girl riding out recklessly fast on her scooter.
I almost hope that she decides not to listen to her mother or anyone else when they advise she not dash out into the road without looking for oncoming traffic first...you know...just so it MIGHT teach her a lesson
Its not like her mother is teaching her anything useful -____-
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