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Open Letter to the Members of Customers Suck

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  • Open Letter to the Members of Customers Suck

    Apologies if this is in the wrong forum - I just wanted to place it here because I hope it will be read by as many people as possible.

    I do not work in customer service the way most of you do. I interact with people a lot, but my rules of engagement are totally different (tv news photog.)

    I enjoy reading this site regularly because of the great stories that are told and the insight it gives me about human beings.

    I just wanted to say for the record I am consistently impressed with the quality of the people who post their stories here.

    This board is one of the highlights of my regular surf routine. Every time I drop in my faith in humanity (aka you folks) is restored just a bit more. Even though the stories are about bad customers, the people here more than make up for it.

    Anyway, I don't think this sentiment is expressed enough, so I am saying it.

    Good job everyone!
    "Announcing your intentions is a good way to hear God laugh." Al Swearingen (Deadwood)

  • #2
    Ooh, first to post! ^^

    Tho my stories are duller than most other people's, as I merely deal with people who are more often than not just stupid/petulant as opposed to violent or abusive, I appreciate the thanks.
    People who don't like cats were probably mice in an earlier life.
    My DeviantArt.

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    • #3
      Aw! What a nice thing to say! You probably made the day of a large portion of folks here.

      Comment


      • #4


        I've stopped posting since I left my job, but I come here for a similar reason: it brightens up my day. I showed a friend of mine the Mr. Mullet saga. It's now bookmarked
        And I can't read it anymore without collapsing into giggling fits.
        The best professors are mad scientists! -Zoom

        Now queen of USSR-Land...

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        • #5
          well remember - you don't have to be retail or even work with customers to post here.


          when I first joined up I was in the US Navy. Plenty of stories can come from coworkers, what you see in stores or what your coworkers do. Or from the 'customers' you serve. In my case my customers use to be people with computer issues.

          and these days my customers are... actually, they're people with computer issues still. only this time they actually pay for the service. and my bosses aren't their bosses. (so they can't get in trouble at work for how they act towards us normally)

          Comment


          • #6
            And of course in Sightings, SCs sighted in shops you go into. XD
            People who don't like cats were probably mice in an earlier life.
            My DeviantArt.

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            • #7
              Can I add to the mushy? ^^ I try to wander to other forums in things I have interest in, but thus far I've always drifted away because the patrons can be really unbearably childish, ignorant or rude...here, everyone is just so lovely and nice and supportive. More than just restoring my faith in humanity, coming back here restores my faith that people can be friendly.

              .......even if I was a bit of a stupid muppet myself when I first joined... >.< *hides in a paper bag*
              "...Muhuh? *blink-blink* >_O *roll over* ZZZzzz......"

              Comment


              • #8
                I think part of the good that comes from reading the stories is to become more empathetic.

                I'm stuck running sat truck at a big trial in Virginia for the last 2 weeks. Last night the crews of three DC stations all went out together for dinner. We had a nice time and we enjoyed each other's company greatly, but at a certain point the group got so engrossed in conversation (after the checks had been paid) that it became obvious to me that the staff was waiting for us to leave.

                So without much hesitation I piped up "I believe our hosts wish to finish their evening!" and quickly as a group we apologized and exited.

                I'm not so sure I would have noticed the problem a year or two ago...
                "Announcing your intentions is a good way to hear God laugh." Al Swearingen (Deadwood)

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                • #9
                  Can I just say...

                  it's not that I WANT to have to post here... and I believe the sentiment is probably shared. Life would be a wonderful thing if we could get through our day without having to deal with a nasty/self-entitled/rude customer.

                  But being able to vent about those people is a great outlet for stress and bad feelings.

                  Yes... it would be a lovely thing if customers didn't haggle over price, lose their shit over a perceived slight from someone, or demand recompense for an honest mistake. But knowing there are other people out there who have to deal with the same issues and how they deal with using integrity, professionalism, and maturity makes me feel better and have hope for the future.

                  Time for lunch.

                  Comment


                  • #10
                    Quoth 2gigch1 View Post
                    I just wanted to say for the record I am consistently impressed with the quality of the people who post their stories here.

                    This board is one of the highlights of my regular surf routine. Every time I drop in my faith in humanity (aka you folks) is restored just a bit more. Even though the stories are about bad customers, the people here more than make up for it.
                    Thank you so much. That is such a sweet thing to say!
                    Quoth 2gigch1 View Post
                    I think part of the good that comes from reading the stories is to become more empathetic.
                    I agree. You do learn from observing other people, or reading their stories. In your example, you realized the waitstaff were probably tired and waiting to go home, you knew you wouldn't want to be in that same situation due to someone else's thoughtlessness and you quickly solved the problem. Others realize that the nametag-wearing employee did not establish the store's policy, or that stores don't have Rooms Of Infinite Holding and that stock does indeed run out, and they act accordingly rather than taking it out on someone with no control over the situation.

                    Empathy for others leads to patience, adaptability, common sense and individual growth. Little by little, we become the positive change we want to see in the world.
                    I don't have an attitude problem. You have a perception problem.
                    My LiveJournal
                    A page we can all agree with!

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                    • #11
                      Before I found this forum, I used to not look at the sign wavers. Now I always wave at them and if I can, I make eye contact and give them a thumbs up. I'm trainable

                      Comment


                      • #12
                        Quoth SongsOfDragons View Post
                        Can I add to the mushy? ^^ I try to wander to other forums in things I have interest in, but thus far I've always drifted away because the patrons can be really unbearably childish, ignorant or rude...here, everyone is just so lovely and nice and supportive. More than just restoring my faith in humanity, coming back here restores my faith that people can be friendly.

                        .......even if I was a bit of a stupid muppet myself when I first joined... >.< *hides in a paper bag*
                        I think a lot of that might because our mod team works hard for the site. I may not understand their jobs, but I've certainly seen the differences in results with other forums.
                        To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

                        Comment


                        • #13
                          Thank you very much for your letter of support. I don't post here much, but it is one of my favourite places.

                          If you haven't already, check out the War Stories part of the site - epic suckitude.
                          There is another organism on this planet that follows the same pattern. Do you know what it is? A virus. Human beings are a disease, a cancer of this planet.

                          Comment


                          • #14
                            Quoth Mr Hero View Post
                            I think a lot of that might because our mod team works hard for the site. I may not understand their jobs, but I've certainly seen the differences in results with other forums.
                            Seconded.

                            As I've said before -- this forum is, by far, the most civil I've ever seen. That's what keeps me coming back, even tho my direct-customer-facing time has been in short supply in the last year or so.

                            What really impresses me about that is the fact that, the very subject matter at hand (dealing with SC's and EW's) is one that could quite easily erupt into ragefests on short notice, and yet it seldom does. I think that's a positive comment on both the posters here and the mods who keep an eye on things.

                            So uhm, tl'dr version: to everyone here, member or mod...
                            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                            Acts of Gord – Read it, Learn it, Love it!
                            "Our psychic powers only work if the customer has a mind to read." - me

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                            • #15
                              Quoth EricKei View Post
                              Seconded.

                              As I've said before -- this forum is, by far, the most civil I've ever seen. That's what keeps me coming back, even tho my direct-customer-facing time has been in short supply in the last year or so.

                              What really impresses me about that is the fact that, the very subject matter at hand (dealing with SC's and EW's) is one that could quite easily erupt into ragefests on short notice, and yet it seldom does. I think that's a positive comment on both the posters here and the mods who keep an eye on things.

                              So uhm, tl'dr version: to everyone here, member or mod...
                              THIIIIIS. This muchly. ^^

                              I was pimping the forum to a group of peeps at a depression workshop today (run by an employment consultant company who work alongside the JobCentre now that the New Deal has been deleted with extreme prejudice) and after a little after I told them the title of the forum they all seemed to like the idea of an actually nice and welcoming place on the interwebs. Don't know them too well at the moment, but I hope they come aboard
                              "...Muhuh? *blink-blink* >_O *roll over* ZZZzzz......"

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