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This was one of my first calls today. Yeah, great start. This won't be verbatim but it's pretty close.
CAB: Crabby Old Bat.
Me: (
)
CAB starts out the call this way: "You've got a screwed-up operation!"
Me: I'm sorry? How can I help you?
CAB: I been waiting on hold for over 20 minutes! (note: LIE. The call light wasn't on when I came in and didn't come on before this call came through). Why does it take so long to answer the phone, aren't you people answering the phone?
Me: I'm sorry, ma'am, like many businesses we are short staffed these days.
CAB: Well you need to hire more people!
(note: yeah...no. Not happening, plus it's been pretty slow this month).
CAB: I want to know why, in the death notices when you show a flag for veterans, you don't say what war they fought in? Why wouldn't they want to say if they were in the Army or Navy or what?
Me: It's the customer's decision, ma'am. Sometimes they say which war, sometimes they don't.
(We went around for a couple minutes on this. She couldn't believe that people wouldn't want to say what war they fought in. I kept repeating it's up to the customer, not to us. If they don't want to say what war or what branch of service the deceased was in, they don't have to).
CAB: And then in those stories you run about local veterans, the reporter (note: she mispronounced his name) tells the dates of service but he doesn't say which war! How is anybody going to know which war they fought in? I can tell because I KNOW ALL THE WARS! But how are other people going to know if it's Korea (note: she pronounced it KOR-ea, emphasis on KOR) or WW II or what?
Me: I think most people will know, ma'am.
She went on a bit, getting bitchier and bitchier about this, and finally decided to say goodbye, at which point I told her to "have a really nice day!" in as sicky-sweet a voice as I could muster.
I mean, seriously?? Really? You're going to waste what little breath you have left at your advanced age on something that has no effect on you at all? And you're going to be NASTY about it? No wonder nobody wants to talk to you!
CAB: Crabby Old Bat.
Me: (
)CAB starts out the call this way: "You've got a screwed-up operation!"
Me: I'm sorry? How can I help you?
CAB: I been waiting on hold for over 20 minutes! (note: LIE. The call light wasn't on when I came in and didn't come on before this call came through). Why does it take so long to answer the phone, aren't you people answering the phone?
Me: I'm sorry, ma'am, like many businesses we are short staffed these days.
CAB: Well you need to hire more people!
(note: yeah...no. Not happening, plus it's been pretty slow this month).
CAB: I want to know why, in the death notices when you show a flag for veterans, you don't say what war they fought in? Why wouldn't they want to say if they were in the Army or Navy or what?
Me: It's the customer's decision, ma'am. Sometimes they say which war, sometimes they don't.
(We went around for a couple minutes on this. She couldn't believe that people wouldn't want to say what war they fought in. I kept repeating it's up to the customer, not to us. If they don't want to say what war or what branch of service the deceased was in, they don't have to).
CAB: And then in those stories you run about local veterans, the reporter (note: she mispronounced his name) tells the dates of service but he doesn't say which war! How is anybody going to know which war they fought in? I can tell because I KNOW ALL THE WARS! But how are other people going to know if it's Korea (note: she pronounced it KOR-ea, emphasis on KOR) or WW II or what?
Me: I think most people will know, ma'am.
She went on a bit, getting bitchier and bitchier about this, and finally decided to say goodbye, at which point I told her to "have a really nice day!" in as sicky-sweet a voice as I could muster.
I mean, seriously?? Really? You're going to waste what little breath you have left at your advanced age on something that has no effect on you at all? And you're going to be NASTY about it? No wonder nobody wants to talk to you!
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