I'm not paying any more! RARRRRRRRRRRR

[PepperElf]

I need a nickname for my new coworker. I told her about this site but don't know if she's going to check it out. if she does she'll recognize this guy.

So the cast:
Me:
"Leah":
DellMoron:


My first encounter with this was hearing Leah telling the man to stop yelling at her so she could give him the information. Which is why I gave her the "super" emoticon cos that really did impress me.

Then maybe a minute or two later I heard the phone ringing and answered it and the customer wanted to know the status of his computer. I asked him for his phone number - easiest way for me to look it up - and the first thing out of his mouth was a statement that he was not gong to pay any more for it.

Um... ok. Well he finally gave me the number and I saw... Wait, ... I think that's the guy Leah was talking to - DellMoron.

I tried to tell him what notes were in the computer - he needs to have the operating system restored. We can try using the recovery partition but if it doesn't work he'll have to order recovery discs from Dell.

He pretty much blew up in stages.

DellMoron: I don't want to spend any more money.
Me: Sir I haven't said anything about money.

Then he dropped this gem.
DellMoron: That girl PepperElf hung up on me too.
Me: Sir... I'm PepperElf.
DellMoron: Well you hung up on me!
Me: Sir, I've never spoken to you before.


I don't think he liked that one either. He kept gong off about money and refused to listen to what I was saying. he finally said he wanted to talk to the supervisor and I confirmed that the number we had for him was correct and he hung up yelling, "CALL ME!"


Well it turned out... good thing I didn't put him on hold. Keith was already headed to the supervisor meeting and that thing takes a couple of hours at least.

In the mean time Leah (who hadn't hung up on him - she'd placed him on hold) got the pleasure of trying to deal with him when he called back (apparently multiple times)

1) he called back because the supervisor didn't call him. Cos Keith was in a meeting. DellMoron decided Leah was the supervisor however. Apparently he did decide to order the RCD so she gave him the number and the serial to use.

2) He called back FURIOUS because dell was going to charge him (I don't want to spend more money!) and he needed the express service code... which apparently ISN'T on the computer. I mean it's suppose to be there but he got it from a pawn shop and the sticker was already worn off.



So there's nothing we can do for giving dell the code. and all the money he spent was apparently only for fixing the keyboard. the other stuff isn't covered under what he spent.


Last i knew keith was calling him up but i'm betting it's not going to be pretty.


always love when people scream about us doing "bad service" when the real issue is they don't want to pay what it costs to fix the issues.

[EricKei]

always love when people scream about us doing "bad service" when the real issue is they don't want to pay what it costs to fix the issues.

But of course. The only good service is FREE service

[MiloMorai]

You get what you pay for. Untrained monkey $20 flat fee or Highly trained technician $65-80/hr. What rate would you like sir?

[Mamochan]

possible customer concept:
I would like the little fairy that turns pumpkins into carriages for free. Since she can do that to pumpkins she should be able to make my 10 year old system a brand new system with all of my old data intact with none of those pesky viruses and malware that I can't help but to install.

But, then don't we all?

[Ironclad Alibi]

I would like the little fairy that turns pumpkins into carriages for free.

That service is available, but the results are only good until the clock strikes twelve.

[hinakiba777]

My personal computer tech just rehauled my Acer for $140.00 dollars and gave me $300.00 of new software for free.

That almost a magic fairy turning pumpkins to carriages for free.

'Course I know that this is an amazing miracle, and not to be expected or demanded.

[karma_gypsy]

I mean it's suppose to be there but he got it from a pawn shop and the sticker was already worn off.

That's what I do ... sort of.

I work in a pawn shop, and they hand me laptops and desktops to recover back to factory. Luckily, most have their partitions and it's a simple process. I'll make the recovery discs with the recovery manager after all is said and done as well. If the computer can't make recovery discs, then I include a basic system disc (XP, Vista, or 7). My manager is adamant about including recovery discs, every computer that we sell has to come with recovery disc of some sort.

You won't believe (actually, you probably do!) the piss-poor condition some computers are in when I receive them. And I can count on one hand the amount of times that I've received a computer that came complete with its recovery discs (homemade or otherwise) in the three/four years I've been doing this. It's just something most people don't do.


And now I've made it a point now not to take in laptops that are missing the Certificate of Authenticity on the bottom.

[PepperElf]

you're right - i'm not surprised.

I've had a lot of customers get MAD at me when I ask them if they have RCD.

Typically they say, "It didn't come with any!!!" or they expect that we have a magical supply of RCD floating around for every brand/model. (we can't cos of legalities)

So then I get to tell them that computers don't come with them anymore and that the manufacturers expect customers to burn their own RCD. Or they can order them from the manufacturer. Usually it's 30-40 but the manufacturer sometimes tries to talk them into buying service too.

So yeah... some people get even madder knowing they have to spend even more. and of course it's our fault.

[TonyDonuts]

You get what you pay for. Untrained monkey $20 flat fee or Highly trained technician $65-80/hr. What rate would you like sir?

"I want the Highly Trained Technician-level service for the Untrained Monkey $20 flat rate, of course!"

Anything else would be, what's that word these brain donors use? Right! "You want me to PAY! That's REDICAMOUS!"

[karma_gypsy]

"It didn't come with any!!!"

Those are the magic words right there! I've heard that excuse so many times, I have just stopped asking altogether, because I already know the answer. They always just "glaze" over when I ask that anyway. A lot of people just assume that their computer will last forever and not ever have any problems, or the problems will be fixed immediately and simply with one magical call to tech support.

[EricKei]

Heehee, customers keeping the RCD's. That's funny ^_^

I swear most people do one of two things: toss it out along with the little plastic bag containing other unimportant things like the warranty paperwork, manual, receipt, software codes, et al.....Or they hide it in a drawer somewhere for so long that they could LOOK in the drawer and stare right at the baggie, and still not "see" it because they know they haven't touched the drawer in 5 years,therefore, nothing useful must be in it...

[Ironclad Alibi]

I tried to tell him what notes were in the computer - he needs to have the operating system restored. We can try using the recovery partition but if it doesn't work he'll have to order recovery discs from Dell.

He pretty much blew up in stages.

DellMoron: I don't want to spend any more money.

In the name of good customer service, it is time to install a free operating system on his computer so it will work.

Maybe a very basic, and minimal, Linux distribution package?

The customer does not get to pick the free software that is installed. He only gets to pick the ones he pays for.

I also recommend a good set of earplugs for yourself.

[BeenThereDoneThat]

In the name of good customer service, it is time to install a free operating system on his computer so it will work. Maybe a very basic, and minimal, Linux distribution package?

That would be fun...and then they could take up bets on how long it would take him to call in screaming about how he can't figure out how to do anything in Linux

[PepperElf]

In the name of good customer service, it is time to install a free operating system on his computer so it will work.

Although it would be amusing to see him struggle with Linux, we can't do it. Corporate policy (based on legalities iirc) forbids us from installing any operating system unless the customer provides it.

And believe me I've had customers asking for it lately too... People who think we just have free copies of Windows 7 lying around. Maybe their buddies had illegal copies but we'd get into major trouble for even having an illegal copy, let alone installing it. ... and no they're NOT happy when they find out they have to buy their own copies.

i mean yes, we use to do it. i know because they did it for me. Back when Windows ME was still available. These days we don't do it. In fact I think they haven't really done it since xp came out but I could be wrong.

[Shalom]

There used to be a WM for Slackware/XFree86 that mimicked the Win95 desktop. I wonder if anyone's updated that to look like Win7 yet... and if so, how long would it take someone to notice that he's not in Kansas Redmond anymore.

(If someone uses nothing but pre-installed programs, and never has to interact with the underlying OS, a familiar-looking GUI might be all they need. Heck, that's exactly what OSX is, no? Mac GUI on top of FreeBSD.)