Where do these people come from?
SC: Yeah, I was just talking to someone and they transferred me to you. What happened?
Note: This happens a LOT to me, my company has 3rd party offices that screen calls and then transfer them, many times without warning, here to the sales dept
ME: Good question, the address you gave me doesn't have any new information saved, so I'll be more than happy to finish getting you set up. If I could get your name and phone number?
SC: Sure, it's WhoNeedsLogic, 503-555-5555, and the person at *Your Competitor* said that I wuold get better rates than you could give me if I signed up for your service with him.
Me: Wait...you were talking to someone at *Competiing cable/phone/internet*?
SC: Yeah, so if you don't have the info I have to call them again, right?
Me: Actually, no...they can't offer our services, they're our main competition in the state.
SC: Nooooo. THEY said that they were setting me up with YOUR service, so obviously you need to learn your job better!
I'll spare you the next 5 minutes of me telling her that our competitors can't offer our services, and her going "nuh uh! They can too!" Like a 5 year old, but I finally ended up telling her "Okay then, have a nice day" when she said she was going to call them back.
The stupid, it hurts my brain cells and may have lowered my sperm count...
SC: Yeah, I was just talking to someone and they transferred me to you. What happened?
Note: This happens a LOT to me, my company has 3rd party offices that screen calls and then transfer them, many times without warning, here to the sales dept
ME: Good question, the address you gave me doesn't have any new information saved, so I'll be more than happy to finish getting you set up. If I could get your name and phone number?
SC: Sure, it's WhoNeedsLogic, 503-555-5555, and the person at *Your Competitor* said that I wuold get better rates than you could give me if I signed up for your service with him.
Me: Wait...you were talking to someone at *Competiing cable/phone/internet*?
SC: Yeah, so if you don't have the info I have to call them again, right?
Me: Actually, no...they can't offer our services, they're our main competition in the state.
SC: Nooooo. THEY said that they were setting me up with YOUR service, so obviously you need to learn your job better!
I'll spare you the next 5 minutes of me telling her that our competitors can't offer our services, and her going "nuh uh! They can too!" Like a 5 year old, but I finally ended up telling her "Okay then, have a nice day" when she said she was going to call them back.
The stupid, it hurts my brain cells and may have lowered my sperm count...
Comment