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  • #1

    Private info.

    Ok I had the usual winners..people who do not understand the concept of 'no inventory'..and those who seem to not understand that ONLY the person who's name is on the credit card can make any changes.

    My absolute favorite tonight was .. "Dude"

    Cast -
    Dude - Not the mama...I mean not the bill to.
    M - Me

    Scene 1 - "Dude" calls in for info on an account..which he fails utterly..even hear..
    Dude - "Hey dude what is your mom's name?" to somebody in the background. *BZZZ* thanks for playing..you have just lost.
    M - Sorry sir I will need to speak to the bill to to give you this info, and to make any changes.

    Which is where scene 2- I lost count comes in.

    Dude - "Dude! It's only 20 dollars, and I placed the order!!"
    M - "I am sorry sir that doesn't change the fact that I need to speak to the person who's name is on the credit card." (I can't even tell them the name..which he doesn't know lol).
    Dude - "Dude! It is 20 dollars..come on!!"

    Rinse repeat...including asking for a supervisor...who can't help them...finally though they give up..and throw in this jem.

    Dude - "She is deaf, how exactly would you talk to her anyhow?!" before slamming the phone down.

    .02c or $2 million..the rules stay the same.

    Note : There are services that can help the deaf, and also they can go into any of the physical stores and get somebody authorized to talk about the account. I have my doubts the 'mother' was deaf..or there at all. Just wanted to note this.
    Last edited by Mytical; 02-26-2012, 06:55 AM.
    Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.
    Tags: None
  • #2
    Ugh. I ask if someone in customer service can do something for me, and if they can't, I just accept it.
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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    • #3
      Had to add an edit to not seem like a heartless beast because of the last thing the guy said.
      Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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      • #4
        My Mum is partially deaf. Any time she has to talk to the bank, she has to get my Dad to ring them, he listens, tells her the questions then she answer the questions to the bank.

        It is quite funny to watch.
        "I can tell her you're all tied up in the projection room." Sunset Boulevard.

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        • #5
          Quoth Mytical View Post
          I have my doubts the 'mother' was deaf..or there at all. Just wanted to note this.
          Pfff. After reading those stories all I can say is I don't have any doubts. I'm seeing a big neon sign floating in the air reading "B.S."
          Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. -Groucho Marx

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          • #6
            It is frustrating sometimes, when you're the one that does all the work around the house and they still don't want to talk to you. But if that's the case, then you HAVE all the relevant information and don't have to get it from your buddy. I applied for some credit for something, but they put my husband's name on it because his income is greater. And then they spelled it wrong. Called and tried to fix it and they refused to let me make any changes - even though I set up the account, now my name isn't on it. I'm not trying to make a CHANGE, I'm correcting YOUR mistake!

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            • #7
              It's okay, Mytical. The regulars know you know about relay services for the deaf; and having family/carers as authorised folks on accounts.

              Heck, I have my family as authorised on everything I have, because I get social phobia attacks. I can go pale and shaking at the thought of picking up a phone.
              Seshat's self-help guide:
              1. Would you rather be right, or get the result you want?
              2. If you're consistently getting results you don't want, change what you do.
              3. Deal with the situation you have now, however it occurred.
              4. Accept the consequences of your decisions.

              "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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              • #8
                Quoth manybellsdown View Post
                It is frustrating sometimes, when you're the one that does all the work around the house and they still don't want to talk to you. But if that's the case, then you HAVE all the relevant information and don't have to get it from your buddy. I applied for some credit for something, but they put my husband's name on it because his income is greater. And then they spelled it wrong. Called and tried to fix it and they refused to let me make any changes - even though I set up the account, now my name isn't on it. I'm not trying to make a CHANGE, I'm correcting YOUR mistake!
                Heh, well here is something to keep in mind..though believe me you really shouldn't NEED to do this..but sadly it is for peoples protection. Anyhow..you didn't hear it from me..but it doesn't matter if the name is the manliest name in the universe..and the voice is the most feminine..if you say your name is 'bob' and have the info..we have to take your word on it. Again...didn't hear that from me.
                Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

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                • #9
                  I'm betting the friend's mother has *no idea* they ever used her card. And that she very well might be deaf - and that the two boys are taking advantage of it.

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                  • #10
                    Quoth Mytical View Post
                    Heh, well here is something to keep in mind..though believe me you really shouldn't NEED to do this..but sadly it is for peoples protection. Anyhow..you didn't hear it from me..but it doesn't matter if the name is the manliest name in the universe..and the voice is the most feminine..if you say your name is 'bob' and have the info..we have to take your word on it. Again...didn't hear that from me.
                    You know, I never thought of that, even though I'd done it before. Someone called asking for him, and I said it was me.

                    "...You're Benjamin?"
                    "Yup. That's me."

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                    • #11
                      Quoth manybellsdown View Post
                      You know, I never thought of that, even though I'd done it before. Someone called asking for him, and I said it was me.

                      "...You're Benjamin?"
                      "Yup. That's me."
                      that sounds tempting...

                      "yes, I'm billy! I just finished up on a special medical treatment... "

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                      • #12
                        Quoth PepperElf View Post
                        that sounds tempting...

                        "yes, I'm billy! I just finished up on a special medical treatment... "
                        Little billy's willy... has left home.
                        I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                        Procrastination: Forward planning to insure there is something to do tomorrow.
                        Derails threads faster than a pocket nuke.

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