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Please go reproduce with yourself
So first tier for *manufacturer* transfers a customer through to me. They don't hand over the customer information, just cold transfer. The support number is not tollfree, but sharecall - we pay half and the customer pays half. This is relevant.
So I ask the customer for his details - he needs WAP settings for his phone. Now, with this model, it generates a random pin number after sending the settings that you need for installing them. It takes me about 30 - 40 seconds to get those settings ready. Plus, take into account that throughout this beginning procedure, I am being polite, friendly and civil
I ask him to hold on and this is what follows (bear in mind, while I'm talking to this idiot, I'm getting the settings ready):
SC: *rudely*I will NOT hold on, you people are wasting my airtime
Me: Sir, you will need to hold on in order to install the settings, as they gener..
SC: *interrupts* I don't see why I should have to hold on, you people are wasting my airtime! The first person to pick up takes my name and number, the second person to pick up takes my name and number, the 3rd person to pick up takes my name and number!
Me: *knowing fullwell he was on the line with first line for ONE MINUTE before he was transferred* I'm sorry about that sir, but when we send the settings it generates a ran...
SC: *interrupts again, is bloody rude and now I'm seeing red* I don't care about your bloody story, how long will this take me??!!
Me: *shortly and on the verge of being rude tone of voice* Sir, I'm 10 seconds away from sending the settings to you, and the reason you need to hold on is because the settings generate a random pin number that you will need to install them!
SC: *rudely* SO WHAT'S THE PIN NUMBER THEN!
Me: Your pin number is *number* *hangs up*
Normally I'm supposed to tell them how to install the settings and set them as default, but seeing as how this <censored> didn't want to spare the 30 seconds for sending of the settings, I didn't think he'd want to spend another 30 seconds knowing how to get them working. I put it in the call as well that he was very rude and wouldn't let me explain how the settings work.
To that <censored> - I hope your geyser breaks down permanently, that you get investigated by our Revenue Service, and that everyone treats you the way you just treated me.
So I ask the customer for his details - he needs WAP settings for his phone. Now, with this model, it generates a random pin number after sending the settings that you need for installing them. It takes me about 30 - 40 seconds to get those settings ready. Plus, take into account that throughout this beginning procedure, I am being polite, friendly and civil
I ask him to hold on and this is what follows (bear in mind, while I'm talking to this idiot, I'm getting the settings ready):
SC: *rudely*I will NOT hold on, you people are wasting my airtime
Me: Sir, you will need to hold on in order to install the settings, as they gener..
SC: *interrupts* I don't see why I should have to hold on, you people are wasting my airtime! The first person to pick up takes my name and number, the second person to pick up takes my name and number, the 3rd person to pick up takes my name and number!
Me: *knowing fullwell he was on the line with first line for ONE MINUTE before he was transferred* I'm sorry about that sir, but when we send the settings it generates a ran...
SC: *interrupts again, is bloody rude and now I'm seeing red* I don't care about your bloody story, how long will this take me??!!
Me: *shortly and on the verge of being rude tone of voice* Sir, I'm 10 seconds away from sending the settings to you, and the reason you need to hold on is because the settings generate a random pin number that you will need to install them!
SC: *rudely* SO WHAT'S THE PIN NUMBER THEN!
Me: Your pin number is *number* *hangs up*
Normally I'm supposed to tell them how to install the settings and set them as default, but seeing as how this <censored> didn't want to spare the 30 seconds for sending of the settings, I didn't think he'd want to spend another 30 seconds knowing how to get them working. I put it in the call as well that he was very rude and wouldn't let me explain how the settings work.
To that <censored> - I hope your geyser breaks down permanently, that you get investigated by our Revenue Service, and that everyone treats you the way you just treated me.
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