30 days is 30 days!! Not 31 & not 30 days and a week!!!!

[mrsjfreak]

Ok, here goes a huge rant. I had 2 idiotic customers come in and try to do returns. Our return policy is 30 days. NO exceptions. First guy comes in:

Customer: I'd like to make a return
Me: Sure, do you have your receipt?
Customer: Yeah, right here. I have to get my money back on this because my doctor told me that I can't take these anymore since I have a heart murmur.
Me: Oh, that's too bad
*customer hands me his receipt*
*I look at the receipt*
Me: Sir, I'm sorry, but I cannot do the return. It's been more than 30 days. Our return policy is 30 days only
Customer (aggravated): But I have to return these, I can't keep taking them!
Me: Sir, I'm sorry. I can't make the return myself, but if you'd like I can call another store manager and see if I can get it approved, since we no longer have a store manager.
Customer: Ok, well I don't have all d**n day.
(I call other store, busy signal. I call the other store's manager at home, no answer)
Me: I'm sorry, I can't get ahold of anyone. If you would like, you could go over to our location at the Carousel Center, and someone over there might have more power than I do to make the transaction, but I cannot do it and risk losing my job.
Customer (raising his voice): Are you an idiot? I'm not driving all the way over there just because you don't want to lose your job. You can do the transaction, you're just not going to because you're an idiot.
Me: Sir, I cannot do the return. As much as I would love to help you, I can't. Now if you would like, I can give you the number to customer service and you can call them.
Customer: Sure, I'm positive I can get further with them
(I give the number to the customer, and he calls)
Customer (really snotty): You're a moron! You gave me the wrong f****** number!! It says it's been disconnected!
Me: Sir, it's all I have right here. I can give you the number to my regional manager and you can call her and ask. I have other customers right now, and you're causing a disturbance. I'm going to have to ask you to leave now.
Customer: Whatever you stupid b****
(customer leaves)
----------------------------------------------------------------------

My next issue was with 2 guys that couldn't have been 18 or so... if that. They come in...

Customer 1: Do y'all sell steroids?
Me: No sir, it's illegal for us to sell those
Customer 1: Are you serious?
Me: Yes, sir, now is there something I can help you with?
Customer 2: Yes, there is. I need to make a return.
Me: Ok, may I see a receipt?
Customer 1: What the h*ll you need a receipt for?
Me: I can't do a return without it sir.
Customer 2: Yeah I got it right here
(Customer 2 hands me his receipt)
(I look at receipt)
Me: I'm sorry sir, it's been over 30 days, I can't do this return
Customer 1: Are you f****** serious?
Customer 2: And why not?
Me: It's been 31 days. I can't bend the rules for even one day. I'm sorry
Customer 2: May I speak to your manager?
Me: We don't currently have a manager sir.
Customer 2: Who the h*ll run this place then?
Me: The manager at the Carousel Center is in control here for now, but he's not here
Customer 1: Call his stupid a**
Me: I don't appreciate your language, sir. And I have been trying to get him all day. Unfortunately he's on personal leave so it's been hard to reach him.
Customer 2: So you can't get him, then who's in control?
Me: I guess you're looking at who is in control
Customer 2: Then you can give me back my money
Me: No, sir, I can't. I must stick to the policy or I lose my job
Customer 1: Take that chance. Besides, who gonna know?
Me: Corporate checks these things every week
Customer 2: Are you kidding me that you can't give me back my money, even just a day late? I was told last week by an old guy that I could come back with no problem. He woulda returned it for me, but there was no money in the register.
Me: And who would that guy have been?
Customer 2: I dunno, some old guy
Me: Well I wasn't here when it was said, and unfortunately I can't take anyone's word unless it's a manager.
Customer 2: Are you serious? You know I can't believe this s***. I came here the other day and y'all didn't have the money. Now I comin' in here today and your telling me you can't do it because I'm one f****** day late? Common, just gimme me d*** money!!!!!
Me: Sir, I can't. And unless you drop the language, I'm calling security to have you escorted out of the mall.
Customer 2: B**** what's your name? Gimme your d*** name! Gimme the number to customer service, I'm reportin' your a**.
(I write down the customer service number)
Me: Go ahead and call them. They're going to say the same thing.
(customers turn to my coworker who just came in)
Customer 1: Do y'all work here?
Coworker: Yes I do, and I just overheard everything. I can't help you either. If it's been over 30 days, it's over 30 days. Now please leave the store before I call mall security
(customers storm out, swearing all the way)

-------------------------

What is it that people don't get about the return policy? It's CLEARLY stated on the back of every receipt, in plain English! Doesn't anybody know how to read anymore?! Why take it out on the workers that are just doing their job?

[Jewels]

Because its all about them.

[CRXPanda]

my daughter got a camera for christmas that malfunctioned, and even though it was feb 25th the manager at walmart was nice, he exchanged it, my hubby was nice in asking, so maybe that helped a bit. they were resetting the cameras, and no longer carried the model, so they traded out the display one they were about to ship back.

[BookstoreEscapee]

OK, as soon as Guy #1 called me a moron, that would have been it for me. I guess I've been lucky I've never had to tell someone their language was unacceptable. I've gotten the odd curse word but not exactly directed at me, plus I've always had someone to escalate to if need be. Maybe they get all the curses.

[mrsjfreak]

Yeah, I did the best I could not to explode at the guy for calling me names, but I was a good girl. If he had come in and not been so much of a jerk, I would have gladly stood there and kept calling other managers until I reached someone who would ok the return. But there's polite and rude... And he was just down right mean as heck. They haven't punished me at all for it, so I know I was in the right

[BookstoreEscapee]

Stories like yours make me very glad I had the leeway to decide to take a return that was a few days past the limit. Probably saved me a lot of SCs. Usually I'd try to get them to exchange for something else, and I'd tell them they had to get credit, but if it was a few days I could still just give the refund if I wanted. Especially if the person was nice.

[mrsjfreak]

Yeah. We usually can bend the policy if there's a manager, but unfortunately, we don't have an actual store manager due to internal theft.

[myswtghst]

That's the key, for me, is the customer's attitude and tone. If you're nice about it, you say please, and you're cool, then maybe I'll see what I can do. If you're a jerk, immediately resort to cussing and calling me names, you're out.

[mrsjfreak]

That's the key, for me, is the customer's attitude and tone. If you're nice about it, you say please, and you're cool, then maybe I'll see what I can do. If you're a jerk, immediately resort to cussing and calling me names, you're out.

Yep. I'd do almost anything for my customers. Until they treat me like they're better than me. Then, forget it

[danegrous_21]

[QUOTE= Doesn't anybody know how to read anymore?! Why take it out on the workers that are just doing their job?[/QUOTE]


people just choose not to read anymore. happened to me at work last week, i girl came i looking at womens croc shirts but they seemed to big for her and asked about girl sizes. i should her to the shirt cubicle cabinet where we have a shirt in a frame with the rest of the shirts behind a door. she asks where are the shirts. i just reach over without saying a word and open the door. she says she feels stupid.(you should) point of all this. we have a sticker on each shirt in a frame that says "PRODUCT BEHIND DOOR"

people dont care to read anything anymore

[LewisLegion]

Just after Christmas, in early January, I bought a brand new expensive portable DVD player with a combination of a traveler's check, a gift card, and my debit card. It seemed a little slow to me loading up at first but I didn't give it much thought until it recently started getting much worse...taking twenty minutes to load, giving me 'no disc' errors when the disc was very much in there and seated properly, freezing, and grinding.

The last night I had it was the worst. I was trying to watch episodes of Stargate and it would start an episode in the middle or at the end credits, grind for fifteen minutes, freeze, then try and restart it at a totally different scene. I was fed up.

The thing was, I had lost my receipt. So, hoping against hope, I packed it up and took it back to best buy, explaining to them up front that I no longer had my receipt and totally understood if they could not process the return. If they refused I simply intended to buy another (thank heavens for tax returns) and use the first one for skeet or reinact the scene from Office Space. I was calm, I was honest, the guy was nice, patiently looked up my customer history, and approved the exchange.

Now I have my nice new fast and perfectly functioning portable DVD player and a pleasant memory. That's much more than the asshat in line behind me got when he started screaming at the CSR because he could not pick up a reserve held in his girlfriend's name.

That old adage regarding honey and vinegar is definately true.

[myswtghst]

That old adage regarding honey and vinegar is definately true.

That it is, as anyone on this board can attest. I'm a lot more willing to bend rules and find the roundabout way to help you out if you make sure I know you know you're an idiot and that you appreciate my help.