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Ung. Just....I need a better outlet for my stress right now. A punching bag or a treadmill would be welcome. Alas, I'm trapped here. I have a computer. Well, a few computers. And a shipment of bedspreads. (I could make a blanket-fort in the breakroom!)
We are crazy-busy. We were sold out before I even began my shift. And they are not being nice to me.
Just...just so much fail...
This one is from last night. I was actually on my paper route when Night Auditor called me needing help finding a floating reservation (someone staying long-term and paying by the week...each week we add the days to their stay and then bump back their reservation so that we make sure that room is held for them for the future). I headed back in the middle of my routes, and that's when he told me that one of our guests, who I shall simply dub Bob1 for now, had not come to pay.
You see, Bob1 had booked a smoking room for a week, but came up a day early. We put him in a non-smoking room. Earlier that day (technically, the previous day at that point), we were moving him to his smoking room. Bob1 did not have the money at first, and asked if he could move his stuff into the smoking room and pay when he got off work. I figured that would be fine.
Night Auditor said that he checked the room, and there was a dog in there, but it was otherwise vacant. So he put it out of order and we could deal with it in the morning. Okay, that pissed me off, but there's not much else we can do at 4:30 in the morning. I was mad at Bob1, and also at ACW who worked swing shift earlier for not giving me a heads up. You know, hours ago when I could have actually done something about it.
Well this morning, Boss Man goes to check on the dog, and finds Bob1 and friend in the room playing with the dog! Apparently, Night Auditor "checking" the room was only opening the door enough to notice there was a dog, and not checking to see if the room was really vacant.
Ugh. Well, at least the dog's not abandoned.
Not making proper arrangements, part 1
So, it's refinery worker season, meaning we have lots workers wanting to stay here for a long time, filling out motel.
Guest comes down to extend his stay for two days. I don't have that room available for two more days.
Me: *after double-checking and not finding a reservation* "I'm sorry, that room is booked this weekend. I can't extend your stay."
Bob2: "WHAT?!?! But I'm already in the room!"
Me: "Yes, but you are due to check-out tomorrow, and the room is booked after that."
Bob2: "But I told the other lady I wanted the weekly rate! I'm staying by the week!"
Me: "I'm sorry, there's nothing I can do. I'm sold out."
Bob2: *death glare, storms out*
This guy is now glaring at me every time he passes the office.
This could be SC fail, or CW fail, depending on exactly what was said upon check-in. His words to me were he "wanted the weekly rate". Which he has. For one week. "Wanting the weekly rate" does not mean "I want this room for two months and want to pay by the week." It means you want to pay for one week minimum to qualify for the weekly rate. If he indicated he was a refinery worker at check-in, though, then it's CW fail, since these guys obviously are staying with us for a while.
ETA: Bob2's son has called and bitched me out. Also, he's booked Bob2 a room for a week at [expensive resort hotel]. Probably since there's nothing else in town.
Not making proper arrangements, part 2
Bob3: "Yeah, we need another room."
Me: "Do you have a reservation?"
Bob3: "Uh, no."
Me: "Unfortunately, we are completely sold out tonight."
Bob3: "But the lady last night said it would be okay!"
Me: "I'm sorry, but we are completely booked."
Bob3: "We already have three rooms, and I told her last night I would have two more people coming in tonight needing rooms."
Me: *double-checks the computer, sees his three rooms but no reservation for a fourth one* "I'm sorry, but unless you made a reservation, I can't do anything."
Bob3: "She said we'd be fine! She said she'd make a reservation!"
Me: Funny, now you suddenly say you do have a reservation. "I'm sorry, but she did not."
Bob3: "Well, this isn't good!" *storms out*
I love how at first, he has no reservation, then "the lady last night" was suddenly supposed to have made one.
Please shut up
*phone rings*
Me: *spiel*
OtherGirl: "This is Other Girl at [Our Brand] in [other state]. I have a guest who would like to make a reservation up there, and he wanted to speak to you."
Me: "Alright." *wondering why the emphasis on "you"*
Bob4: "Yeah, this is Bob4, what was your name again?"
Me: "bhskittykatt"
Bob4: "Yeah, we were up there last May, and that time there was a man there, and we came up and you guys are off that weird little road, right? Anyways..."
I won't type the entire conversation. Honestly, I tuned most of it out. He droned on for fifteen minutes. I had two other phone calls that came through and hung up because I couldn't get a word in edgewise to put this guy on hold! I found out why he wanted to talk to me, though. He wanted to figure out if we were the right location. It took two minutes just to figure that out. He finally booked a room while droning on and on about how he'd been up here last time to go drop something off up by the border, but we didn't have a location up there and so he had to stay here, and he liked the restaurant next door so much and....
Dude, I am busy! Make your reservation and go away so I can help the next person!
No, I am not kidding you
*phone rings*
Bob5: "Yeah, there's no fridge or microwave in my room?"
Me: "Unfortunately, our rooms don't have fridges or microwaves. We do have a microwave in the vending area by the front desk you may use, however.
Bob5: "You're kidding."
Me: "There is also an ice machine down here, and if you need to, I can keep something in my breakroom fridge overnight as well."
Bob5: "Seriously? I thought you were giving me a game-show trivia or something. There's nothing in the rooms?"
Me: "I'm sorry, there isn't."
Bob5: "This is ridiculous. Fine. You said there's a microwave down there?"
Me: "Yes, and this vending area is open all night."
Bob5: "Okay, then." *click*
Seriously, dude. I'm not messing with you.
Actually, we do have a few fridge rooms, but they're all booked for about the next two months by the workers that snagged them up.
SOLD. OUT.
We're booked. The whole town is booked tonight! There is nothing left, so I can't even refer people elsewhere.
Crazy Lady stumbles in with her shopping cart full of stuff. She's been with us before. It was not fun for us. She was here for months, and had trouble paying and was generally a nuisance. So I had little problem telling her...
Me: "I'm sorry, we're sold out."
CL: "What? What am I going to dooooooooo? Everywhere else is sold out!"
Me: "I'm not sure. But we're full."
CL: "My husband is abusive and drunk and I need to get away from him. Where will I go? I have arthritis. I can't walk. I'm going to have to sleep in the bushes."
Me: "I wish I could help you, but I'm booked solid tonight. I literally have nothing left."
CL: "What will I do." *ponders in silence* "Is [restaurant next door] any good?"
Me: "They have pretty decent food. They aren't priced too bad, either."
CL: "Okay. Well, thanks anyway."
Me: "Good luck; I hope you find something."
I don't wish her to sleep in the bushes tonight. But really, I don't wish her here, either. But the all-important point is, I'm sold out, and no sob story can change that.
**************
There's some more stuff, stuff involving trashed rooms and police cars and total housekeeper emotional breakdowns and it's all very interesting, but I will have to save that all for another thread. This one is getting too long.
I have a bit over three hours left...
We are crazy-busy. We were sold out before I even began my shift. And they are not being nice to me.
Just...just so much fail...
This one is from last night. I was actually on my paper route when Night Auditor called me needing help finding a floating reservation (someone staying long-term and paying by the week...each week we add the days to their stay and then bump back their reservation so that we make sure that room is held for them for the future). I headed back in the middle of my routes, and that's when he told me that one of our guests, who I shall simply dub Bob1 for now, had not come to pay.
You see, Bob1 had booked a smoking room for a week, but came up a day early. We put him in a non-smoking room. Earlier that day (technically, the previous day at that point), we were moving him to his smoking room. Bob1 did not have the money at first, and asked if he could move his stuff into the smoking room and pay when he got off work. I figured that would be fine.
Night Auditor said that he checked the room, and there was a dog in there, but it was otherwise vacant. So he put it out of order and we could deal with it in the morning. Okay, that pissed me off, but there's not much else we can do at 4:30 in the morning. I was mad at Bob1, and also at ACW who worked swing shift earlier for not giving me a heads up. You know, hours ago when I could have actually done something about it.
Well this morning, Boss Man goes to check on the dog, and finds Bob1 and friend in the room playing with the dog! Apparently, Night Auditor "checking" the room was only opening the door enough to notice there was a dog, and not checking to see if the room was really vacant.
Ugh. Well, at least the dog's not abandoned.
Not making proper arrangements, part 1
So, it's refinery worker season, meaning we have lots workers wanting to stay here for a long time, filling out motel.
Guest comes down to extend his stay for two days. I don't have that room available for two more days.
Me: *after double-checking and not finding a reservation* "I'm sorry, that room is booked this weekend. I can't extend your stay."
Bob2: "WHAT?!?! But I'm already in the room!"
Me: "Yes, but you are due to check-out tomorrow, and the room is booked after that."
Bob2: "But I told the other lady I wanted the weekly rate! I'm staying by the week!"
Me: "I'm sorry, there's nothing I can do. I'm sold out."
Bob2: *death glare, storms out*
This guy is now glaring at me every time he passes the office.
This could be SC fail, or CW fail, depending on exactly what was said upon check-in. His words to me were he "wanted the weekly rate". Which he has. For one week. "Wanting the weekly rate" does not mean "I want this room for two months and want to pay by the week." It means you want to pay for one week minimum to qualify for the weekly rate. If he indicated he was a refinery worker at check-in, though, then it's CW fail, since these guys obviously are staying with us for a while.
ETA: Bob2's son has called and bitched me out. Also, he's booked Bob2 a room for a week at [expensive resort hotel]. Probably since there's nothing else in town.
Not making proper arrangements, part 2
Bob3: "Yeah, we need another room."
Me: "Do you have a reservation?"
Bob3: "Uh, no."
Me: "Unfortunately, we are completely sold out tonight."
Bob3: "But the lady last night said it would be okay!"
Me: "I'm sorry, but we are completely booked."
Bob3: "We already have three rooms, and I told her last night I would have two more people coming in tonight needing rooms."
Me: *double-checks the computer, sees his three rooms but no reservation for a fourth one* "I'm sorry, but unless you made a reservation, I can't do anything."
Bob3: "She said we'd be fine! She said she'd make a reservation!"
Me: Funny, now you suddenly say you do have a reservation. "I'm sorry, but she did not."
Bob3: "Well, this isn't good!" *storms out*
I love how at first, he has no reservation, then "the lady last night" was suddenly supposed to have made one.
Please shut up
*phone rings*
Me: *spiel*
OtherGirl: "This is Other Girl at [Our Brand] in [other state]. I have a guest who would like to make a reservation up there, and he wanted to speak to you."
Me: "Alright." *wondering why the emphasis on "you"*
Bob4: "Yeah, this is Bob4, what was your name again?"
Me: "bhskittykatt"
Bob4: "Yeah, we were up there last May, and that time there was a man there, and we came up and you guys are off that weird little road, right? Anyways..."
I won't type the entire conversation. Honestly, I tuned most of it out. He droned on for fifteen minutes. I had two other phone calls that came through and hung up because I couldn't get a word in edgewise to put this guy on hold! I found out why he wanted to talk to me, though. He wanted to figure out if we were the right location. It took two minutes just to figure that out. He finally booked a room while droning on and on about how he'd been up here last time to go drop something off up by the border, but we didn't have a location up there and so he had to stay here, and he liked the restaurant next door so much and....
Dude, I am busy! Make your reservation and go away so I can help the next person!No, I am not kidding you
*phone rings*
Bob5: "Yeah, there's no fridge or microwave in my room?"
Me: "Unfortunately, our rooms don't have fridges or microwaves. We do have a microwave in the vending area by the front desk you may use, however.
Bob5: "You're kidding."
Me: "There is also an ice machine down here, and if you need to, I can keep something in my breakroom fridge overnight as well."
Bob5: "Seriously? I thought you were giving me a game-show trivia or something. There's nothing in the rooms?"
Me: "I'm sorry, there isn't."
Bob5: "This is ridiculous. Fine. You said there's a microwave down there?"
Me: "Yes, and this vending area is open all night."
Bob5: "Okay, then." *click*
Seriously, dude. I'm not messing with you.
Actually, we do have a few fridge rooms, but they're all booked for about the next two months by the workers that snagged them up.
SOLD. OUT.
We're booked. The whole town is booked tonight! There is nothing left, so I can't even refer people elsewhere.
Crazy Lady stumbles in with her shopping cart full of stuff. She's been with us before. It was not fun for us. She was here for months, and had trouble paying and was generally a nuisance. So I had little problem telling her...
Me: "I'm sorry, we're sold out."
CL: "What? What am I going to dooooooooo? Everywhere else is sold out!"
Me: "I'm not sure. But we're full."
CL: "My husband is abusive and drunk and I need to get away from him. Where will I go? I have arthritis. I can't walk. I'm going to have to sleep in the bushes."
Me: "I wish I could help you, but I'm booked solid tonight. I literally have nothing left."
CL: "What will I do." *ponders in silence* "Is [restaurant next door] any good?"
Me: "They have pretty decent food. They aren't priced too bad, either."
CL: "Okay. Well, thanks anyway."
Me: "Good luck; I hope you find something."
I don't wish her to sleep in the bushes tonight. But really, I don't wish her here, either. But the all-important point is, I'm sold out, and no sob story can change that.
**************
There's some more stuff, stuff involving trashed rooms and police cars and total housekeeper emotional breakdowns and it's all very interesting, but I will have to save that all for another thread. This one is getting too long.
I have a bit over three hours left...
Have a few cold ones and enjoy some cookies and bacon... 
I feel your pain, we are over run with the refinery guys too. Luckily the majority of the ones we have are direct billed to their company, so atleast paying is not a problem. But I have to put out breakfast early for them and it's like feeding an army, those guys can go through the sausage and eggs and biscuits and gravy fast! We always keep track of our turn aways on sold out nights and we have been averaging about 50 a day so I wonder where all these people are ending up, the Walmart parking lot? It's going to be a long month!
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