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You know the problem, so why is the solution a surprise?
Just had a wonderful one-sided shouting match with an SC who failed to recognise that his problem really wasn't our problem.
*bg* Working for the railways in the UK means working for one of multiple franchisees, none of which have any inter-changeability when it comes to refunding or exchanging tickets bought from an alternate vendor - not even the ones that share a parent company! */bg*
Well anyway, my rocket scientist had been to a station 15 minutes walk away for no obvious reason, & had there purchased a season ticket to travel from a second station to a third. He then came to us, the fourth station involved, and attempted to use his ticket to travel from here to Station3. Thing is, Stations 1-3 are all owned by a different company to our station, so him coming here & complaining about how "our" people fucked it up for him and how "we" need to fix it for him is like walking into McDonalds & asking them to remake a Whopper.
After much yelling and screaming and racism (not against me, or this would have ended sooner) and cursing, he finally brought himself to a climax with the exclamation "so I've paid all this money for a ticket & now I need to buy another to travel from here!"
I removed the calm, passive expression I'd been goading him with & replaced it with a gleeful one, and replied "That's it exactly sir. I knew you'd understand."
*bg* Working for the railways in the UK means working for one of multiple franchisees, none of which have any inter-changeability when it comes to refunding or exchanging tickets bought from an alternate vendor - not even the ones that share a parent company! */bg*
Well anyway, my rocket scientist had been to a station 15 minutes walk away for no obvious reason, & had there purchased a season ticket to travel from a second station to a third. He then came to us, the fourth station involved, and attempted to use his ticket to travel from here to Station3. Thing is, Stations 1-3 are all owned by a different company to our station, so him coming here & complaining about how "our" people fucked it up for him and how "we" need to fix it for him is like walking into McDonalds & asking them to remake a Whopper.
After much yelling and screaming and racism (not against me, or this would have ended sooner) and cursing, he finally brought himself to a climax with the exclamation "so I've paid all this money for a ticket & now I need to buy another to travel from here!"
I removed the calm, passive expression I'd been goading him with & replaced it with a gleeful one, and replied "That's it exactly sir. I knew you'd understand."
You too?
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