More sad than sucky.

[Flood]

bg: I work at everyone's favorite monolithic green apron'd coffee dispenser

Me:
OL: Old lady on the phone


*ring ring*
Me: <location><coffee place>, this is Flood, how may I help you?
OL: The nozzle where my mask plugs into the oxygen tank started leaking and I think it's running low.
Me: !!! Um, ma'am? This is <coffee place>.
OL: Oh, you mean this isn't <medical supply place>?
Me: No ma'am.
OL: Oh. Well... do you know their number?
Me: I'm afraid not.
OL: Do you think you could help me fix my oxygen tank?
Me: I'm sorry, I wouldn't have the slightest idea where to start.
OL: Well bless your heart for trying *click*

She called back twice more but just said sorry when she realized she got us again. I really wish I could've went and checked our phonebook or went to the back to look up the company she was asking for but we were way too busy and understaffed.

Normally our wrong number stories are just people angrily demanding the parts department and us having to tell them multiple times that we're not Ford and don't know Ford's number.

[BeenThereDoneThat]

I hope she was able to find the number or get some help elsewhere. I perfectly understand wanting to help someone else but just not being in a position to do it.