So I worked in an inbound call center for about a year. You're bound to run into some "interesting" customers during that time and I got some geniuses that's for sure and I'm sure to post several of them here. But I'll start off with this gem first.
This was when I was doing trousbleshooting support for high speed Internet. After doing the regular troubleshooting of rebooting the modem and the PC, the connection didn't come back. The customer sounded about 40-50ish and he was running XP. He seems to have trouble finding Network Connections, so I decided to go the DOS route... Big mistake... After I finally got him to open the RUN window the fun really started...
Me: Type CMD and click OK.
Cust: DBC?
Me: C... M... D...
Cust: CNB?
Me: CMD as in Cat Mouse Dog.
Cust: Oh I see! DNC.
Me: No, not DNC, C... M... D... as in Cat Mouse Dog.
Cust: What did you say again?
Me: C... M... D... Cat... Mouse... Dog... Charlie... Michael... David...
Cust: Yeah. That's what I said, DNC.
Me: No. It's NOT DNC. NOT David Nancy Charlie, it's Charlie Michael David, CMD...
Cust: CMD?
Me: YES! CMD.
Cust: Nothing happened...
Me: What did you type?
Cust: DNCCMD.
Me: T-T Delete it all and type CMD, then click OK.
Cust: What about DNC?
After about 15 minutes I finally got him to type CMD. -_-; After that it was fine. It seems that after he typed CMD he suddenly and miraculously levelled up and gained the ability of Spelling. The rest of the call went without a hitch.
This was when I was doing trousbleshooting support for high speed Internet. After doing the regular troubleshooting of rebooting the modem and the PC, the connection didn't come back. The customer sounded about 40-50ish and he was running XP. He seems to have trouble finding Network Connections, so I decided to go the DOS route... Big mistake... After I finally got him to open the RUN window the fun really started...
Me: Type CMD and click OK.
Cust: DBC?
Me: C... M... D...
Cust: CNB?
Me: CMD as in Cat Mouse Dog.
Cust: Oh I see! DNC.
Me: No, not DNC, C... M... D... as in Cat Mouse Dog.
Cust: What did you say again?
Me: C... M... D... Cat... Mouse... Dog... Charlie... Michael... David...
Cust: Yeah. That's what I said, DNC.
Me: No. It's NOT DNC. NOT David Nancy Charlie, it's Charlie Michael David, CMD...
Cust: CMD?
Me: YES! CMD.
Cust: Nothing happened...
Me: What did you type?
Cust: DNCCMD.
Me: T-T Delete it all and type CMD, then click OK.
Cust: What about DNC?
After about 15 minutes I finally got him to type CMD. -_-; After that it was fine. It seems that after he typed CMD he suddenly and miraculously levelled up and gained the ability of Spelling. The rest of the call went without a hitch.
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