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So, I work phones for a company that does discount and free medicine for people. (Not selling, we handle programs from the actual manufacturer).
I get a call from a woman, very angry. She called back in Oct of last year to request a rebate form, which we mailed. She called to see where it was, having not recieved it, in FEBRUARY. And called a different department to boot. The notes from the person she called state, "informed patient we don't handle rebates, transferred to (our department), patient hung up while being transferred". The woman says to me, they said you don't do that anymore, and hung up on me. I tried to tell her about the misunderstanding, and that we do send them out, and that I would send one out for her. But she goes on a screaming fit, refuses to let me speak. I finally state, ma'am, if you won't let me speak, then I can't help you. Have a nice day, and thanks for calling. She shuts up for a moment, as they usually do when I say that, then starts screaming at me that I better not hang up. I inform her that I have no intention of doing so, and she trys to argue that saying have a nice day means I'm about to hang up on her. (I've NEVER hung up on a customer. giggling them around on the line is too much fun!) And during the screaming, she mentions how rude the last person, and why she hung up on them. I grab on this, Ma'am, I thought you said they hung up on you? "What? NO! I NEVER SAID THAT! I said YOU were going to hang up on me. LET ME SPEAK TO YOUR SUPERVISOR! " The magic words that means my poor sup, who does NOT know how to handle angry people, is about to get angry at me. "Certainly ma'am, one moment. " I reach for the hold button, and, as I press it, she says, RETARD. I imeddiately hit the line button to pick the call back up. "Ma'am, please do not insult me, that was uncalled for." Stunned silence. then, "What?" Ma'am, you just called me a retard. "I was on hold! I'm allowed to talk to myself on hold! WHY ARE YOU LISTENING TO ME WHEN IM ON HOLD!" Ma'am, i was reaching for the hold button when you said that. You werent on hold yet.
Then she says, I shiat you not. "I didn't say it. " What? Im incredulous. shes actually trying to say... " I didnt say it. I didnt say nothing, you heard me say nothing. "
I was stunned. I heard you, you admitted it, now youre saying....
some people.
I get a call from a woman, very angry. She called back in Oct of last year to request a rebate form, which we mailed. She called to see where it was, having not recieved it, in FEBRUARY. And called a different department to boot. The notes from the person she called state, "informed patient we don't handle rebates, transferred to (our department), patient hung up while being transferred". The woman says to me, they said you don't do that anymore, and hung up on me. I tried to tell her about the misunderstanding, and that we do send them out, and that I would send one out for her. But she goes on a screaming fit, refuses to let me speak. I finally state, ma'am, if you won't let me speak, then I can't help you. Have a nice day, and thanks for calling. She shuts up for a moment, as they usually do when I say that, then starts screaming at me that I better not hang up. I inform her that I have no intention of doing so, and she trys to argue that saying have a nice day means I'm about to hang up on her. (I've NEVER hung up on a customer. giggling them around on the line is too much fun!) And during the screaming, she mentions how rude the last person, and why she hung up on them. I grab on this, Ma'am, I thought you said they hung up on you? "What? NO! I NEVER SAID THAT! I said YOU were going to hang up on me. LET ME SPEAK TO YOUR SUPERVISOR! " The magic words that means my poor sup, who does NOT know how to handle angry people, is about to get angry at me. "Certainly ma'am, one moment. " I reach for the hold button, and, as I press it, she says, RETARD. I imeddiately hit the line button to pick the call back up. "Ma'am, please do not insult me, that was uncalled for." Stunned silence. then, "What?" Ma'am, you just called me a retard. "I was on hold! I'm allowed to talk to myself on hold! WHY ARE YOU LISTENING TO ME WHEN IM ON HOLD!" Ma'am, i was reaching for the hold button when you said that. You werent on hold yet.
Then she says, I shiat you not. "I didn't say it. " What? Im incredulous. shes actually trying to say... " I didnt say it. I didnt say nothing, you heard me say nothing. "
I was stunned. I heard you, you admitted it, now youre saying....
some people.
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