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Really, you can stop worrying about this.

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  • #1

    Really, you can stop worrying about this.

    I had this twice today. The first time I acknowledged what the customer said and she was ok with my answer. The second lady, however, could not let it go.

    I tend to throw my gobacks at the end of my counter and the FES will come by and take them to the service desk, or I will when I have a chance. I don't put them underneath because I'll forget about them. /background

    I had a makeup set over there and my customer asked if I knew it was there and I answered, "Yeah, I do." I didn't portray annoyance. I KNOW this because I've lately been forcing myself to smile and I was at the moment. She said something else, and I explained, with smile continued, "Oh, it's just something that needs to go to the [sales]floor."--those exact words. Her hubs/boyfriend told her something about letting it go, but she was going on about "someone could just take it." I just kept smiling while they actually argued about it. Now, let me interject here that there is always stuff laying around everywhere and there is a store full of stuff people can and do take every day. And I'd already explained it was a goback. But she was offended. "I was just trying to help, but I guess...." She didn't finish the sentence, but I knew she wanted to say "....she doesn't care." I do, but I wasn't overly concerned. That statement left me feeling I was sucky in some way. But was I? Or was she being neurotic? I actually told my sup about it because I was annoyed, and his take was it wasn't her business and she shouldn't get offended.
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably
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  • #2
    You were not sucky.

    I get that customers *think* they're helping, but really ... it's okay for it to be there because that way I can keep an eye on it. It's less likely to be stolen that way (not that the customer would get THAT logic, but meh)

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    • #3
      Ditto about you not being sucky. I can see why she asked about it, but once you explained, she should've shaddup about it.

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      • #4
        Had people like that yesterday. I kept getting caught in helping other customers "You know theres a phone there". Someone left their phone, so really, its not my responsibility. I usually put it behind the counter but I was so busy.

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        • #5
          Yea I can understand why she asked as well, but you weren't sucky. She should have just left it alone after that. Why would someone want to make a big deal out something that doesn't even concern them?

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          • #6
            Quoth Food Lady View Post
            She didn't finish the sentence, but I knew she wanted to say "....she doesn't care." I do, but I wasn't overly concerned. That statement left me feeling I was sucky in some way. But was I?
            The proper response to her unspoken comment (which you could not say without getting into trouble) is, of course, "Got it in one, Pucky"

            And no, you were not being sucky. Leaving your post when you had customers there probably would have been. Thus, you done good ^_^

            Besides, from the way her friend reacted, it sounds like this is something she does a LOT, and that he's sick and tired of it.
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
            Acts of Gord – Read it, Learn it, Love it!
            "Our psychic powers only work if the customer has a mind to read." - me

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            • #7
              I can't imagine the makeup being easier to steal than anything else in the store. It's near you so you can see it being stolen. Really, once she pointed out to you it was there, and you acknowledged it was there, she should have dropped it.

              This behavoir reminds me of a time my mom was sick outside a store. I was holding her up by the garbage can and a woman came up to me and said, "she needs some ice. You should get her some ice." I thanked her and she kept standing there, staring at me like I was some idiot, again going on about I should get some ice, why dont' I get the ice....um, bitch, you see me holding my mom up. I don't see you getting ice for me, if you really were so concerned.
              Time! Time! Time is what turns kittens into cats.

              Don't teach me a lesson; all I learn is that you are an asshole.

              I wish porn had subtitles.

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              • #8
                Some people are just neurotic... they pick one thing to fret over unnecessarily and if you don't join them on the neuroses train they assume you're heartless/careless/evil/etc.


                I mean... I could have a stack of computer parts on a counter, dangerously close to toppling over and getting destroyed, but someone will come in and ignore them and start going on and on about a pen that fell on the floor.

                "You pen's on the floor."
                "It's fine, I have another."
                "You sure you don't want me to pick it up..."
                "I've got a whole box, actually, it's fine."
                "I could just..."
                "Be careful bending over as that pile of computer parts may come crashing down on your head."
                "PEN! FLOOR!"
                "I need a joint."


                Or something like that.

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                • #9
                  Quoth pltkcelestial18 View Post
                  Why would someone want to make a big deal out something that doesn't even concern them?
                  I ask myself this question frequently. It's a weird midwestern thing, I think. Didn't encounter in nearly as much on the west coast. People there just don't have time for this. I'd rather deal with them actually stealing than this stuff.
                  "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                  • #10
                    It's a control thing. She wanted you to do something about it right then. That gives her a little zing of feeling powerful.
                    When you start at zero, everything's progress.

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                    • #11
                      Ohh MY Dog. I HATE people like that.

                      And wouldn't you know it....I know people like that.

                      And if you don't deal with it right away or don't do what they want you to do, you're "rude" and "don't listen".
                      You really need to see a neurologist. - Wagegoth

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