Bursting into tears over customers...

[Mongo Skruddgemire]

The milk of human kindness certainly has gone off with this one.

I know it's hurtful, I know it's painful but remember that for every miserable Charlie Uniform November Tango out there, there are dozens that are nice and hundreds that are neither nice nor nasty.

Just do what I do. Take a bowl and a taper candle. Cut it down until it's about the same height as the bowl unless it's a short taper. Place the candle into hte center of the bowl, melting a little wax to get it to stick. Fill the bowl until the water is about half-to-three quarters of an inch from the tip of the candle.

Now here's the fun part. Light the candle, stare into the candle and pour your rage into the flame. I mean really live it up. Bring up everything that has annoyed the heck out of you. Some schmuck cut you off on your way to work? Bring it up! Kids ate your last chocolate and lied their little butts off about it? Bring it up! That miserable twat-waffle tore into your manager and tried to belittle you? Bring it up and pour it into that candle! Use it to fuel Revel in your anger. Pour it into that flame. Hell, that flame BURNS because of your rage. Your rage FUELS that flame! Stop repressing it, bring it all up and let it flow through you! Don't hold back!

Then the wick will touch the water and the flame will go out. This should have been about 15 minutes worth of anger channeling. Many people as well as myself usually feel a sudden shock when the flame goes out and usually we're jolly well spent. Some even report feeling a bit silly afterward for dredging all that up and trying to nuke a candle with our minds. In any case, most of us just feel like we've managed to clear out all the anger and can go on feeling a whole lot better.

[bhskittykatt]

So sorry you had to go through that. Calling that woman a b*tch would be insulting to b*tches everywhere. Even the c-word isn't strong enough. I think we need to invent a new word to describe that awfulness.

You did absolutely nothing wrong. Don't take her words personally. She's insane. Sane people don't do stuff like that, so clearly the issue lies squarely on her end.

[Kristev]

Bitunt.

That's what she is.

I am also sorry that she went off on you like that. It sounds like my mother. It's equally offensive to me that the manager just let it happen.

[Marmalady]

I wish you had my deputy manager, B, there - a customer (male) once started mouthing off at a CW of mine because he reckoned she was taking too long serving the customer in front (apparently there were a lot of groceries that had to be marked down manually)
Next thing we know, B was there and said "You DON'T talk to my staff like that! Get out!" and took the basket out of the customers hand - and as the SC stormed off B called after him "And don't come back, you're banned!"

B is the most laid back manager you could meet, he takes the p*** out of all of us and doesn't care if we do it back to him, but have a go at his staff and he goes into Grizzly mode

[ADoyle90815]

It's too bad you didn't have one manager I did, who not only argued back with a SC, he banned that person from the store. This was at the opposite end of where I was working, so I missed the fun, but heard about it in the break room. Let's just say that it was one SC's customer whose Christmas we were glad to have ruined as this happened in December.

[Gizmo]

*hugs*

Totally uncalled for. Just because a cashier is quiet and not interrupting you is no reason to claim its bad customer service.

[Racket_Man]

I don't cry.

I slam doors. I punch boxes.

Fear me, SCs.

wimp

try punching beer kegs in frustration. came very close to breaking my knuckles once or twice. OUCH

[eltf177]

What is it that people like this get out of belittling others? Is your life so pathetic that this is what makes you feel superior?

I weep for humanity...

[AyreBiskits]

your manager failed, he should have never let that harpy anywhere near you. she never said what you did wrong, did he even ask her what you did that offended her? your other customer didn't want to hang around, volunteering to run after another item instead of getting the staff to get the item? your manager should have seen that as a clue, that this insane b!tch is creating a scene and can't be good for the other customers or for business. he should have handled this at customer service or taken it outside. there was no need for her to come back to you and abuse you like that.

((((((hugs)))))) i'm sorry you had to go through that

[cindybubbles]

If this was the mall of 6teen, Ron the Rent-a-Cop would have thrown her in jail.

I'm so sorry that you had to go through this.

cindybubbles

[tropicsgoddess]

I never cried from an SC....I just scream and cuss a blue streak away from work. I'll cuss them out on mute too and give 'em the finger. *big hugs n loads of chocolate* That SC was a kengomayaBEOTCH cunt for sure, she could fuck off. Your manager could've done more for you while that fucking shrew was screaming at you and being so mean to you for no reason.

[emax4]

First off, you did nothing wrong, and at least you're not THAT douchebag (nor anything close to it). You don't want to grow up and be like her.

Secondly, I wonder what would have happened had you simply held her item and prevented her from getting it until she apologized. Sure, it would piss her off more, and it would make the manager come over sooner as she'd be flipping her lid.

How hard would it be to have all cashiers refuse her service when she comes in? Additionally, I wonder if it would be justified in calling 911 if she refuses to leave the premises next time as instructed (on the grounds of harassment and disturbance of the peace).

[Sheldonrs]

My guess is the woman is psychotic. A mentally healthy person does not do that.
If you ever see her again, just remember, her life and future will never be as good as yours.

[Sparky]

Saturdayx, I don't blame you for crying. It's sad that the poor woman obviously can't afford her anti-psychotic medication.

Seriously, never accept responsibility for someone else's crazy.

[pzychobitch]

What a fucking cunt. Sorry you had to deal with that.