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Evidently the SC was Me :(

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  • Evidently the SC was Me :(

    So today I went to Wendy's for lunch, coupon for a "Single Cheeseburger with purchase of fries and drink" in hand. When it was my turn, I handed the coupon to the cashier and said I wanted that.

    Okay, she was clearly new, as she asked a guy who appeared to be a manager or shift leader some questions about the coupon, and she had trouble finding all the right keys on the register. But I was patient with her, I promise!

    She said "Do you want cheese with that?" I automatically said please, then I realized that's she's probably in *auto mode* (you know, where you run through all the questions you're supposed to ask on an order). So I smiled and said "the coupon says cheeseburger, I didn't think there was a choice."

    The cashier BURST INTO TEARS!!!!!!!!!

    What the heck did I do??? I leave myself to you fellow CS'ers ... was I an SC? Or was she just having a REALLY bad day??

  • #2
    Nah..I dont think you were bad. She was probably just stressed all to hell and that was the straw that broke the camels back.

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    • #3
      No, I don't think you did anything wrong. Sometimes people just react emotionally for no reason. Maybe she's super, supper sensitive and just took it the wrong way.

      Like for example, I saw a couple changing their baby on a bench in the mall. I told them "Just to let you know, our restrooms provide changing tables." I was friendly and smiled. The man snapped at me "Oh, I SEE! That's SARCASM, RIGHT!?" I could only think to say "Um...no, we really DO have changing tables in the restrooms."

      See? No clue that they would react that way. Usually it's "Oh, thanks we'll remember that next time!"
      "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

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      • #4
        To answer your question, yes.

        I'm sure you meant well. Sarcastic humor is risky among friends; to an already flustered person who doesn't know you, the outcome is liable to be bad. It sucks that it came to crying, but it was not a strongly sucky provocation. Humor fail... but hey, she might have laughed.

        Sounds like a case of 99% it was a bad day already.

        Maybe next time you shop there, you can say something apologetic and tell her about this site. Just be careful that you don't accidentally come across as creepy (or something) this time!
        Suckiness is reinforced up OR down at every transaction. Accepting BS makes them worse for all of us; firm fairness trains them to suck less.

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        • #5
          Were you being sarcastic or just asking?

          She sounds like she was having a rough day to begin with. I don't think you were sucky.

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          • #6
            What happened after that? Were you as surprised as the manager or did you walk away? Did you try consoling the counter worker? It's kind of funny but worrisome at the same time.

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            • #7
              Sounds like what happened to me yesterday.

              I was already having a bad morning (got into an argument with my sister, who is very good at kicking my already-low self esteem into the toilet) and, when I got to my morning class, I'd forgotten that I was supposed to have written my script for the final presentation.

              So I went up, did my piece, did horribly because I'm terrible at public speaking, and my prof interrupts with "This would be much easier to follow along with if you'd given me a script to approve like you were supposed to. I had no idea what you were talking about." By the time I got back to my table, I was fumbling through my purse for a tissue.

              So, yeah, sometimes people are just weirdly over-emotional, especially if the day is going badly to begin with, and the weirdest things bring on the tears.
              "Things that fail to kill me make me level up." ~ NateWantsToBattle, Training Hard (Counting Stars parody)

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              • #8
                Quoth LillFilly View Post
                Like for example, I saw a couple changing their baby on a bench in the mall. I told them "Just to let you know, our restrooms provide changing tables." I was friendly and smiled. The man snapped at me "Oh, I SEE! That's SARCASM, RIGHT!?" I could only think to say "Um...no, we really DO have changing tables in the restrooms."
                It's probably not the first time someone has made a comment to them when they were changing the baby in public. Some stores and malls don't allow public changing at all.
                Labor boards have info on local laws for free
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                Learn how to go over whackamole bosses' heads safely
                Document everything
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                • #9
                  Your comment doesn't even register as a fractional blip on my "sarcasm-radar". it sounded like you were being silly at the most.

                  I'm betting she just was too stressed out to realize you meant her no harm and reacted based on her day more than how you acted.


                  was she OK after she cried?

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                  • #10
                    Awww, I feel bad for the chicky, I've had days like that before
                    But I don't think you did anything bad. You made a joke & you even said you were smiling. Guess it was just an 'overload' day for her.
                    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

                    This is Tech Support, not Customer Service.
                    What's the difference?
                    We're allowed to tell you "no".

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                    • #11
                      Quoth wagegoth View Post
                      It's probably not the first time someone has made a comment to them when they were changing the baby in public. Some stores and malls don't allow public changing at all.
                      Nor should they, at least not if they have a private place to do it. Yuck. Of course I could be biased due to the time I saw someone changing their baby on a TABLE in a Burger King...about 30 ft away from a restroom that included changing tables.
                      When you start at zero, everything's progress.

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                      • #12
                        I'd bet my last dollar she'd probably been getting abused by assholes most of the day and it just pushed her over.

                        There wasn't a thing wrong with what you said, but it might have just been her time to snap, poor kid.

                        What happened after that?
                        "So, if you wanna put places like that outta business, just stop being so rock-chewingly stupid." ~ Raudf, 9/19/13

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                        • #13
                          New jobs at burger joints CAN be stressful! When I worked at one for a few weeks(before quitting for a better job since they would decide to send me home 2 hours into a 5-hour shift because it was "slow"), it was pretty hectic, but I never felt like bursting into tears! I don't know whether to feel sorry for her or just plain confused.

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                          • #14
                            Thanks for all the responses. I don't really know what happened after she burst into tears other than the manager/shift leader handed me my stuff and then said to her that she did the right thing by asking about the cheese since some people don't read the coupons.

                            I really felt bad about it and if she's there the next time I go in, I will apologize to her. I know what it's like to be driven over the edge by customers

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