I got a customer that at first glance appeared to be mellow but turned into a raving lunatic within seconds. He got in my line & I rang up his stuff. ONE of the things that he bought were prescription medicine. Keep that in mind.
He wanted to pay by check so he gives me the check & it's NOT filled out. No big deal cause the registers print out your check if you want. So then I ask for his ID & he hands that to me. Then I notice that the name on the check is NOT the same name on the ID. I point this out to me & he says..."The check belongs to my son, & the ID is mine". I said..."I'm sorry but he would have to here to use the check." He said..."That's bullshit! I'm buying medicine for my son & he really needs it!" I said..."I'm sorry but I can't process it. I can get a CSM & they'll tell you the same thing." He said.."You do that! Get a manager up here now!"
So the CSM comes up & I tell her what's going on & she tells him what I just told him. He says..."But it's my son's check & he's really sick. You HAVE TO approve it!" She says.."I'm sorry but that's store policy that the name on the check must match the name on the ID." Then he says...."FINE THEN! You can keep this shit!" So he walks right out of the store & me & the CSM look at each other in shock.
The next customer in line had watched the entire thing & she says.."why didn't he just pay with cash or a credit card if he really needed the medicine that bad?"
He wanted to pay by check so he gives me the check & it's NOT filled out. No big deal cause the registers print out your check if you want. So then I ask for his ID & he hands that to me. Then I notice that the name on the check is NOT the same name on the ID. I point this out to me & he says..."The check belongs to my son, & the ID is mine". I said..."I'm sorry but he would have to here to use the check." He said..."That's bullshit! I'm buying medicine for my son & he really needs it!" I said..."I'm sorry but I can't process it. I can get a CSM & they'll tell you the same thing." He said.."You do that! Get a manager up here now!"
So the CSM comes up & I tell her what's going on & she tells him what I just told him. He says..."But it's my son's check & he's really sick. You HAVE TO approve it!" She says.."I'm sorry but that's store policy that the name on the check must match the name on the ID." Then he says...."FINE THEN! You can keep this shit!" So he walks right out of the store & me & the CSM look at each other in shock.
The next customer in line had watched the entire thing & she says.."why didn't he just pay with cash or a credit card if he really needed the medicine that bad?"
Comment