Tweet
Hey guys, this is my first post but i've been lurking for a while and LMFAO at how familiar these stories all sound. I work at a somewhat major computer store in the West Coast. Now, we do not advertise on TV, but only through word of mouth and the newspaper, due to that, i'd always assumed are customers are a little bit brighter since the vast majority who see our adds can read at an eight grade level.
I've also assumed since we don't advertise like Best Buy, the worst of the worst go there and never enter our store.
Oh boy was I wrong......
So I present tales from the computer store:
I had a lady come in and wanted to buy some laptop memory. She asked for the stick of RAM on sale for $40. I looked up the stick in the computer and saw that we didn't have that RAM for $40 or anything comparable. We had what she wanted but it was $80.
I asked her if she saw it in the add. She told me, "No, the guy at Best Buy told me you had it on sale for $40." I told her that he was incorrect that we have it for $80.
She half yelled at me about how far she drove out here, how we should honor the price "the guy at Best Buy" gave her the usual speil you hear from "victim" customers.
I always wondered if she went back to that Best Buy and yelled at the poor kid who thought we had it for $40. I did a little more digging after she left and found that we had desktop RAM matching her specs for $40 and thats probably what the BB kid was thinking of.
------------------------------
SC: How much is this ink refil kit? (He shows me an ink refil kit of the colors for an HP Print cartridge)
Me: $16.99
SC: How much is that ink refil kit? (Same brand kit, but it includes the black and the color refils)
Me: $21.99
SC: Can I buy the black+color kit for the same price as the color kit?
Me: No
SC: FINE! YOU JUST LOST A SALE! (Slams the product down and storms out like I just insulted his mother)
-------------------------------
SC: I want to exchange my laptop, it is defective. The battery on my $499 laptop only lasts about 100 minutes. My friends battery on his $1500 Thinkpad lasts 6 hours.
I'm not going to go to into it, but lets just say he "resisted" the idea of paying more for a laptop with a better battery.
----------------------------------------------------
Not so much a sucky customer but a smelly customer. I had an older couple who reeked of high hell who shopped in the store once a month or so. When I say reeked, I don't mean skin has been baking in the sun for too many years reeked, I mean lathered themselves in cat poop before heading out reeked. Everytime a customer would pass in their wake, they would recoil and shot them a horrible look. Anyways, the nice thing about them is that they were BIG spenders (at least $500 every time) and I was the only Sales guy willing to put with their stench to get the commision on their sales.
It always baffled me, these guys can afford to come in and drop $500, $1000, or $2000 on computer stuff and can't figure out a simple shower.
---------------------------------------------------
My personal pet peeve. Sometimes on our endcaps we put more than one product. Now to post a price, we print out one of those big 8x11 price sheets and have it clearly marked in BIG BOLD LETTERS: SELECTED ITEMS STARTING AT $2.99
It never fails, someone, everyday, tries to convince me that the $39 item he is holding should be given to him for $2.99. It never fails, that someone comes up to me with the $39 item and asks me, "This is $2.99 right?" It never fails, someone threatens me or the store with legal action, calling it false advertising and telling me all about their buddy, who is a lawyer. It never fails, that I have to be called up to the cash register to explain to some idiot why his $39 item is not ringing up at $2.99.
God, I hate those "Select Items starting at" signs.
----------------------------------------------------
What is the difference between DVD+R and DVD-R?
Do I have to say anymore?
-------------------------------------------------------
Some more coming soon and I hope to hear yours.
I've also assumed since we don't advertise like Best Buy, the worst of the worst go there and never enter our store.
Oh boy was I wrong......
So I present tales from the computer store:
I had a lady come in and wanted to buy some laptop memory. She asked for the stick of RAM on sale for $40. I looked up the stick in the computer and saw that we didn't have that RAM for $40 or anything comparable. We had what she wanted but it was $80.
I asked her if she saw it in the add. She told me, "No, the guy at Best Buy told me you had it on sale for $40." I told her that he was incorrect that we have it for $80.
She half yelled at me about how far she drove out here, how we should honor the price "the guy at Best Buy" gave her the usual speil you hear from "victim" customers.
I always wondered if she went back to that Best Buy and yelled at the poor kid who thought we had it for $40. I did a little more digging after she left and found that we had desktop RAM matching her specs for $40 and thats probably what the BB kid was thinking of.
------------------------------
SC: How much is this ink refil kit? (He shows me an ink refil kit of the colors for an HP Print cartridge)
Me: $16.99
SC: How much is that ink refil kit? (Same brand kit, but it includes the black and the color refils)
Me: $21.99
SC: Can I buy the black+color kit for the same price as the color kit?
Me: No
SC: FINE! YOU JUST LOST A SALE! (Slams the product down and storms out like I just insulted his mother)
-------------------------------
SC: I want to exchange my laptop, it is defective. The battery on my $499 laptop only lasts about 100 minutes. My friends battery on his $1500 Thinkpad lasts 6 hours.
I'm not going to go to into it, but lets just say he "resisted" the idea of paying more for a laptop with a better battery.
----------------------------------------------------
Not so much a sucky customer but a smelly customer. I had an older couple who reeked of high hell who shopped in the store once a month or so. When I say reeked, I don't mean skin has been baking in the sun for too many years reeked, I mean lathered themselves in cat poop before heading out reeked. Everytime a customer would pass in their wake, they would recoil and shot them a horrible look. Anyways, the nice thing about them is that they were BIG spenders (at least $500 every time) and I was the only Sales guy willing to put with their stench to get the commision on their sales.
It always baffled me, these guys can afford to come in and drop $500, $1000, or $2000 on computer stuff and can't figure out a simple shower.
---------------------------------------------------
My personal pet peeve. Sometimes on our endcaps we put more than one product. Now to post a price, we print out one of those big 8x11 price sheets and have it clearly marked in BIG BOLD LETTERS: SELECTED ITEMS STARTING AT $2.99
It never fails, someone, everyday, tries to convince me that the $39 item he is holding should be given to him for $2.99. It never fails, that someone comes up to me with the $39 item and asks me, "This is $2.99 right?" It never fails, someone threatens me or the store with legal action, calling it false advertising and telling me all about their buddy, who is a lawyer. It never fails, that I have to be called up to the cash register to explain to some idiot why his $39 item is not ringing up at $2.99.
God, I hate those "Select Items starting at" signs.
----------------------------------------------------
What is the difference between DVD+R and DVD-R?
Do I have to say anymore?
-------------------------------------------------------
Some more coming soon and I hope to hear yours.
I AM the evil bastard!
They act like I'M the one who sets the price and not corporate. I just wonder how they'd react if I DID tell them that when they were trying to haggle with on the price.
Comment