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(This is my first post, so please be kind 
)
I have worked retail before and had many of my fair share of mishaps and SCs. Today's takes the cake on the inappropriate comments list. For background, I work for an independently owned Sweet Factory. Now, because my manager owns the franchise, he's very strict about sampling (none unless they are absolutely going to buy something--no freebe's whatsoever) and people who just walk in, grabs some candy from a bin and leave without paying for it. We will flag you down for eating a jelly bean. Seriously. Also, touching the candy means you buy it. We cannot sell contaminated food. Most people are very understanding.
(all thoughts are italicized)
Today, I came in at two pm and less than fifteen minutes in had an issue. My Co-worker, V we'll call her, caught the SC giving her daughter a gummi worm straight from the bin without using the tongs provided. So she handed SC a bag and told her to go and pay for it, then her daughter could eat it. The SC got in line, where I was ringing up an adorable elderly couple and folding closed their bags for them. Apparently, SC didn't want to wait and since V had left to grab her bag to go on her lunch, she goes, "Forget it then" and sets the bag down and leaves.
Elderly Couple: Apparently she just couldn't wait.
Me: Yes, because it takes ten minutes for me to seal a bag. *smile facetiously, they laugh*
V: Did she take off without paying? *coming back out*
Me: She left her bag-- *discovering the bag is empty, therefore the woman stole it* --You wanna run after her or me?
V: I want my lunch.
Me: *sigh* Ok.
I run (yes, literally) after her, a good hundred yards down the mall by this point and stop her.
Me: Ma'am, your daughter ate a gummi worm and you have to pay for it.
SC: Oh really, I wasn't aware...
Me: We have a lot of issues with candy thieves, so you can pay the 22 cents for the gummi worm or I can call security and have you kicked out of the mall for a year. *speaking very politely, but trying to make my point clear to a shoplifter*
SC: Oh. *turns the stroller around and begins to walk back with me* You ran all the way after me over a gummi worm?
Me: Yes.
SC: Well, I suppose that makes sense, since you overweight people are always so greedy.
Me: I can't believe she just said that. .............Ma'am, my being overweight has nothing to do with store policy. *I am 5'2" and 150 lbs. I do qualify as overweight but I'm far from obese, especially since I began this job in Nov at a weight of 167. Yes, I lost weight working at a candy store. Gasp.*
SC: Of course not. *looking me up and down disdainfully as we walk, in my unflattering uniform and apron, but the whole time she has a very polite, pleasant sounding voice, like she was discussing the weather with a friend*
Me: Actually, I've lost weight with this job and I rather like the way I look right now. And you ain't no beanpole yourself, lady.
SC: Oh, all fat people say that.
Me: Oh really. *reaching the store* Well, I'm sorry but this is store policy that you must pay for what you eat. These rules are made by my manager, who is neither overweight nor white (Korean immigrant actually).
SC: So how are you going to charge me? *challenging tone* She already ate it.
Me: Like this. *I weigh another one out* 22 cents please.
SC: Here's a quarter, keep the change since you're so stingy.
Me: *by this point trying not to punch her in the face* Have a nice day.
SC: *She actually reaches out and takes the gummi worm I'd just weighed and moves to give it to her daughter.*
Me: Ma'am, you can't do that unless you pay for it. That'll be another 22 cents.
SC: Oh! *drops it on the scale and huffily leaves without paying for it*
Me: Goodbye. I hope your daughter turns out better than you.
Her glare was so worth it. My owner/manager's reaction to her comments? "She can't say that! You're allowed to ban her from the store next time." I love him sometimes.
)I have worked retail before and had many of my fair share of mishaps and SCs. Today's takes the cake on the inappropriate comments list. For background, I work for an independently owned Sweet Factory. Now, because my manager owns the franchise, he's very strict about sampling (none unless they are absolutely going to buy something--no freebe's whatsoever) and people who just walk in, grabs some candy from a bin and leave without paying for it. We will flag you down for eating a jelly bean. Seriously. Also, touching the candy means you buy it. We cannot sell contaminated food. Most people are very understanding.
(all thoughts are italicized)
Today, I came in at two pm and less than fifteen minutes in had an issue. My Co-worker, V we'll call her, caught the SC giving her daughter a gummi worm straight from the bin without using the tongs provided. So she handed SC a bag and told her to go and pay for it, then her daughter could eat it. The SC got in line, where I was ringing up an adorable elderly couple and folding closed their bags for them. Apparently, SC didn't want to wait and since V had left to grab her bag to go on her lunch, she goes, "Forget it then" and sets the bag down and leaves.
Elderly Couple: Apparently she just couldn't wait.
Me: Yes, because it takes ten minutes for me to seal a bag. *smile facetiously, they laugh*
V: Did she take off without paying? *coming back out*
Me: She left her bag-- *discovering the bag is empty, therefore the woman stole it* --You wanna run after her or me?
V: I want my lunch.
Me: *sigh* Ok.
I run (yes, literally) after her, a good hundred yards down the mall by this point and stop her.
Me: Ma'am, your daughter ate a gummi worm and you have to pay for it.
SC: Oh really, I wasn't aware...
Me: We have a lot of issues with candy thieves, so you can pay the 22 cents for the gummi worm or I can call security and have you kicked out of the mall for a year. *speaking very politely, but trying to make my point clear to a shoplifter*
SC: Oh. *turns the stroller around and begins to walk back with me* You ran all the way after me over a gummi worm?
Me: Yes.
SC: Well, I suppose that makes sense, since you overweight people are always so greedy.
Me: I can't believe she just said that. .............Ma'am, my being overweight has nothing to do with store policy. *I am 5'2" and 150 lbs. I do qualify as overweight but I'm far from obese, especially since I began this job in Nov at a weight of 167. Yes, I lost weight working at a candy store. Gasp.*
SC: Of course not. *looking me up and down disdainfully as we walk, in my unflattering uniform and apron, but the whole time she has a very polite, pleasant sounding voice, like she was discussing the weather with a friend*
Me: Actually, I've lost weight with this job and I rather like the way I look right now. And you ain't no beanpole yourself, lady.
SC: Oh, all fat people say that.
Me: Oh really. *reaching the store* Well, I'm sorry but this is store policy that you must pay for what you eat. These rules are made by my manager, who is neither overweight nor white (Korean immigrant actually).
SC: So how are you going to charge me? *challenging tone* She already ate it.
Me: Like this. *I weigh another one out* 22 cents please.
SC: Here's a quarter, keep the change since you're so stingy.
Me: *by this point trying not to punch her in the face* Have a nice day.
SC: *She actually reaches out and takes the gummi worm I'd just weighed and moves to give it to her daughter.*
Me: Ma'am, you can't do that unless you pay for it. That'll be another 22 cents.
SC: Oh! *drops it on the scale and huffily leaves without paying for it*
Me: Goodbye. I hope your daughter turns out better than you.
Her glare was so worth it. My owner/manager's reaction to her comments? "She can't say that! You're allowed to ban her from the store next time." I love him sometimes.
I cannot believe she was so rude! .... well, actually I can, I've had customers like that before, but still...
Thanks, that comment made my day! 
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