Tweet
OK, so next door to our bar, we have a hotel. We don't let people take alcohol out of the bar unless they are staying in the hotel, and if the drink has a top on it. Simple.
A woman walks up to the bar with a hotel keycard. But to be honest, she looked more like a homeless person than someone staying in a hotel.
HL= Hotel Lady
Me = Moi
Me: What can I get you?
HL: I want ten pounds worth of Aftershock to take away.
mE: *confused* OK, I dont know if we can do that....We normally only allow people to take bottles away with them.
HL: Just put it in one of those coffee cups over there and put a lid on it!
I really wasn't sure if we were allowed to do this, and there was no manager around to ask. So I just thought "OK, I'll do it once, she's only staying next door"
I present her with the coffee cup of Aftershock
Me: There you go. To be honest, I'm not sure if we are allowed to do this, so I'm only doing it this one time, OK?
HL: Ok then, sure, thank you.
She paid for the drink and left.
But she kept coming back! Not once or twice, but three times during the night, each time running up to me. I guess she must have thought I was the only person that would do it. I did it one more time for her, and I finally found a manager.
Me: Are we allowed to put drinks in coffee cups for people?
Manager: What do you mean?
Me: Well this lady asked for ten pounds worth of Aftershock to take away.
Manager: Oh no no no no. We don't do things like that! Only bottles!
Me: OK.
Manager: You haven't sold her any have you?
Me: No, no, of course not! *walks away very quickly*
The lady came back again.
HL: Same again please! *not noticing I was the middle of serving someone else!*
Me: I'm sorry, but I can't do them anymore, I can only sell bottles, I've been informed by the manager.
HL: WHAT? I WANT AFTERSHOCK!
It amazes me how a customer can turn into a snivelling child in about two seconds flat.
Me: I'm really sorry, but I did tell you that I was only doing them as a favour, but now I've been told by the manager I can't anymore.
HL: Well fine! Give me ten pounds worth of bottles to take away!
Me: Of course.
She walked away, but she came back about an hour later!
HL: Ten pounds worth of Aftershock.
Me: Didn't we just go through this?
HL: I reeeeeeeeeaaalllly want Aftershock! Pleeeeeease!
Me: I'm sorry, I can't!
HL: Fine! Another ten pounds worth of bottles!
She walked away, but then she came back at closing!
HL: Can I just have ten pounds worth of Aftershock before you close?
Me: No! I've told you three times now!
HL: I reeeaaallly want red Aftershock!
I look in the fridge, there was none left!
Me: Sorry, we've ran out.
HL: You've WHAT?
She storms off.
I guess I started the whole situation by serving her it in the first place, but I don't understand why she felt the need to come back again and again after being told no.
A woman walks up to the bar with a hotel keycard. But to be honest, she looked more like a homeless person than someone staying in a hotel.
HL= Hotel Lady
Me = Moi
Me: What can I get you?
HL: I want ten pounds worth of Aftershock to take away.
mE: *confused* OK, I dont know if we can do that....We normally only allow people to take bottles away with them.
HL: Just put it in one of those coffee cups over there and put a lid on it!
I really wasn't sure if we were allowed to do this, and there was no manager around to ask. So I just thought "OK, I'll do it once, she's only staying next door"
I present her with the coffee cup of Aftershock
Me: There you go. To be honest, I'm not sure if we are allowed to do this, so I'm only doing it this one time, OK?
HL: Ok then, sure, thank you.
She paid for the drink and left.
But she kept coming back! Not once or twice, but three times during the night, each time running up to me. I guess she must have thought I was the only person that would do it. I did it one more time for her, and I finally found a manager.
Me: Are we allowed to put drinks in coffee cups for people?
Manager: What do you mean?
Me: Well this lady asked for ten pounds worth of Aftershock to take away.
Manager: Oh no no no no. We don't do things like that! Only bottles!
Me: OK.
Manager: You haven't sold her any have you?
Me: No, no, of course not! *walks away very quickly*
The lady came back again.
HL: Same again please! *not noticing I was the middle of serving someone else!*
Me: I'm sorry, but I can't do them anymore, I can only sell bottles, I've been informed by the manager.
HL: WHAT? I WANT AFTERSHOCK!
It amazes me how a customer can turn into a snivelling child in about two seconds flat.
Me: I'm really sorry, but I did tell you that I was only doing them as a favour, but now I've been told by the manager I can't anymore.
HL: Well fine! Give me ten pounds worth of bottles to take away!
Me: Of course.
She walked away, but she came back about an hour later!
HL: Ten pounds worth of Aftershock.
Me: Didn't we just go through this?
HL: I reeeeeeeeeaaalllly want Aftershock! Pleeeeeease!
Me: I'm sorry, I can't!
HL: Fine! Another ten pounds worth of bottles!
She walked away, but then she came back at closing!
HL: Can I just have ten pounds worth of Aftershock before you close?
Me: No! I've told you three times now!
HL: I reeeaaallly want red Aftershock!
I look in the fridge, there was none left!
Me: Sorry, we've ran out.
HL: You've WHAT?
She storms off.
I guess I started the whole situation by serving her it in the first place, but I don't understand why she felt the need to come back again and again after being told no.
Comment