Tweet
So I've been at the new job for a month now! And I think I've lucked out so far with not having too many SCs...oh I have had them, but they mainly haven't bothered me much...
But this bitch from yesterday...
She and her teenage son come in with a trolley that has 4 boxes of ceramic tiles to return. I take the reciept and start my thing. I am aware that these are heavy, but I can usually manage one box (and I'm weak!) so I ask nicely "Could you just lift one of the boxes up here for me to check the barcode?"
I knew things were gonna go badly when she fucking flipped at lid at THAT.
"You aren't honestly expecting ME to pick them up!?" (How did you get them in the trolley?). "I'm NOT picking them up, they are heavy!"
Before I could say anything else, the son says happily he'll do it and picks one up, and I say thanks. I start to compare barcodes. Then I say to her "Ok, could you just look at the other boxes you have for me, and tell what the last 3 digits of the barcodes are, just to see if they match?"
Apparently, I'm a bitch for asking this. She's absolutely went ballistic.
"I am NOT doing that, why should I!?" I explain that I just need to check the barcodes, she doesn't have to lift them, I do understand they are heavy. "OH DO YOU NOW? Well YOU weren't going to lift them!" I say I will be lifting them into the flooring trollet behind me when I'm done serving her and she sarcastically snaps "YEAH I'M SURE!" She consistently refuses just to fucking LOOK at some numbers, so I have to go all the way around the counter to come and look for myself. At which point she starts getting personal.
"You're just really difficult, aren't you!" she drawled. I was getting angry but also shaking.
"Look, I'm new and I'm just trying to do my job the best I can."
"Yeah, of course you are. Well you don't know how to do your job. I'm going to be having WORDS with someone about YOU, I'm going to find a manager and make a complaint about you."
"Look, all I asked what that you look at some numbers-" I stopped myself there, because I was about to snap "Its not fucking difficult".
"You're just difficult and nasty!" Etc etc etc.
I go back, shaking and deciding to refuse to speak unless necessary. I complete the refund and then she lays into me again for not giving her enough money back. Thats when I paused, looked at my reciepts and realised that when I got flustered (I wonder why?) I had accidentally only refunded 3 boxes and not 4.
"I'm sorry, I see my mistake now, I only refunded you 3 instead of 4."
"YEAH YOU DID!"
"But thats alright, I can just refund you the one now."
"YEAH YOU WILL!"
"Its a simple mistake to recitfy, I won't be a moment."
"YEAH YOU'LL DO THAT RIGHT NOW!!!"
Once she was gone, the next customer assured me I had done nothing wrong, that she had been so disgusted- and that the SC's son had been so embarressed he was staring at the floor!
I still gave my managers a heads up about a potential complaint headed their way
But this bitch from yesterday...
She and her teenage son come in with a trolley that has 4 boxes of ceramic tiles to return. I take the reciept and start my thing. I am aware that these are heavy, but I can usually manage one box (and I'm weak!) so I ask nicely "Could you just lift one of the boxes up here for me to check the barcode?"
I knew things were gonna go badly when she fucking flipped at lid at THAT.
"You aren't honestly expecting ME to pick them up!?" (How did you get them in the trolley?). "I'm NOT picking them up, they are heavy!"
Before I could say anything else, the son says happily he'll do it and picks one up, and I say thanks. I start to compare barcodes. Then I say to her "Ok, could you just look at the other boxes you have for me, and tell what the last 3 digits of the barcodes are, just to see if they match?"
Apparently, I'm a bitch for asking this. She's absolutely went ballistic.
"I am NOT doing that, why should I!?" I explain that I just need to check the barcodes, she doesn't have to lift them, I do understand they are heavy. "OH DO YOU NOW? Well YOU weren't going to lift them!" I say I will be lifting them into the flooring trollet behind me when I'm done serving her and she sarcastically snaps "YEAH I'M SURE!" She consistently refuses just to fucking LOOK at some numbers, so I have to go all the way around the counter to come and look for myself. At which point she starts getting personal.
"You're just really difficult, aren't you!" she drawled. I was getting angry but also shaking.
"Look, I'm new and I'm just trying to do my job the best I can."
"Yeah, of course you are. Well you don't know how to do your job. I'm going to be having WORDS with someone about YOU, I'm going to find a manager and make a complaint about you."
"Look, all I asked what that you look at some numbers-" I stopped myself there, because I was about to snap "Its not fucking difficult".
"You're just difficult and nasty!" Etc etc etc.
I go back, shaking and deciding to refuse to speak unless necessary. I complete the refund and then she lays into me again for not giving her enough money back. Thats when I paused, looked at my reciepts and realised that when I got flustered (I wonder why?) I had accidentally only refunded 3 boxes and not 4.
"I'm sorry, I see my mistake now, I only refunded you 3 instead of 4."
"YEAH YOU DID!"
"But thats alright, I can just refund you the one now."
"YEAH YOU WILL!"
"Its a simple mistake to recitfy, I won't be a moment."
"YEAH YOU'LL DO THAT RIGHT NOW!!!"
Once she was gone, the next customer assured me I had done nothing wrong, that she had been so disgusted- and that the SC's son had been so embarressed he was staring at the floor!
I still gave my managers a heads up about a potential complaint headed their way
Comment