Announcement

Collapse
No announcement yet.

I'm gonna call your company about this!

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Quoth CarcinogenCrunchies View Post
    I had a kid start getting an attitude about being carded less than a month after he turned 18. I informed him that under current federal law, he will be carded for almost ten more years, so he should either get over it or stop smoking.
    Nicely done

    Comment


    • #17
      At least the manager noticed! Most of them these days have that "customers should get what they want, and I have a headache, so go and sell the items to them" bullcrap brainwashed into their heads. Corporate would usually cave in to the customer's demand that the employee be fired or they make a request to the manager saying if it happens one more time, the employee should be gone. But I'm sure glad to see this manager take the side of the employee this time!

      Comment


      • #18
        Had one of those today. I was out of the store running errands, and a woman, who didn't appear to be 40 (that's our companies threshold) wanted to buy smokes.

        My clerk asked her for ID. Cue massive meltdown. The other clerk had just sold smokes to a customer and didn't card him. Because the guy's been in a dozen times a week for the last five years. We've already seen his ID.

        Didn't matter. The meltdown continued. It wasn't fair, and blah, blah, blah.

        My clerk stood her ground, and it turned out that the woman had forgotten her ID at home.

        My clerk told her, "Sorry, no ID, no smokes."

        The meltdown doubles, and eventually the woman leaves, after taking down each of my clerks' names on the back of one of my business cards (I keep a stack on the counter). She was going to talk to me and get them both in Big Trouble (dun-dun-DUN!!!)

        I get back to the store, and both girls are frantic that they might get fired for...umm...I'm not sure for what, exactly, maybe because the woman was so upset.

        I asked them if either one of them was mean, or yelled, or spit on this person.

        And they said no, nothing like that.

        And I asked, "So you handled it exactly the way I trained you?"

        And they both said, "Well, yeah."

        And I told them, "She's the one with the problem. Let her go to <competitor>, they deserve each other."

        And, as an aside, "I did Task <fill in the blank> exactly the way you taught me, am I in trouble?" or some variant is a question I get asked at least once a day. What are they teaching in schools? Is it something in the water?
        I have a map of the world. It's actual size.

        -- Steven Wright

        Comment


        • #19
          Oh, God, those people.

          "YOU CARD ME EVERY TIME I COME HERE!"

          You must obviously not be that special, then, if I don't remember you.

          "YOU DO THIS ON PURPOSE! I KNOW YOU KNOW I COME HERE EVERY DAY!"

          I can't believe something that trivial is worth coming up with a conspiracy over.
          You really need to see a neurologist. - Wagegoth

          Comment


          • #20
            Quoth Nijiero View Post
            Six pack of Dos Equis
            This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
            I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

            Comment


            • #21
              And, as an aside, "I did Task <fill in the blank> exactly the way you taught me, am I in trouble?"
              Possibly previous experience with bosses who write people up anyway? I mean I've seen some stories just like that... employee does exactly what they're suppose to do but they get written up because the customer complained.

              Comment


              • #22
                Quoth TonyDonuts View Post
                And, as an aside, "I did Task <fill in the blank> exactly the way you taught me, am I in trouble?" or some variant is a question I get asked at least once a day. What are they teaching in schools? Is it something in the water?
                It's just the culture of wage slavery, Tony. They've either seen or experienced situations in which the retail worker does everything they're supposed to, and does it properly, yet still manages to get into trouble for something or other.

                You seem like that rare and valued creature known as an Awesome Manager With A Spine. We hope to keep you that way.
                PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                There are only Four Horsemen of the Apocalypse because I choose to walk!

                Comment


                • #23
                  Its been a few months, and I wasn't trying to be sucky but I suppose some could consider that i was...

                  <bg> mom is disabled, has poor balance and walks with a cane - some tasks are not as "simple" for her as they are for others</end bg>

                  Mom and I are both headed home from work, and she calls me and asks me to meet her at the gas station, can I please pump her gas for her... I say sure, pull in and park, and then walk over to the pump she's at.... she hands me her gas card, and has me start pumping her gas... then she asks me to go in and grab her a pack of smokes and a Lottery ticket


                  So I take mom's cash in get the lotto ticket and ask for a pack of cigs - the lady asks for my ID for the cigs, but not the Lotto ticket - I looked at her and asked if she realized the irony of that - she looked at me funny, so i said "I have to be 18 to buy Lotto..."

                  if she was ok with selling me the one w/o carding me why not the other - seriously (That is not what I said to her)

                  So i ran out to my car and grabbed my ID - went back in and finished the transaction
                  took them out to mom, and rolled my eyes and explained what happened
                  I am well versed in the "gentle" art of verbal self-defense

                  Once is an accident; Twice is coincidence; Thrice is a pattern.

                  http://www.gofundme.com/treasurenathanwedding

                  Comment


                  • #24
                    Quoth TonyDonuts View Post
                    Cue massive meltdown. The other clerk had just sold smokes to a customer and didn't card him. Because the guy's been in a dozen times a week for the last five years. We've already seen his ID.
                    I was actually glad that MalMart told us to card everyone who looked under 40 always. Mostly because it's on camera that we carded the customer. Apparently in the past a parent claimed we sold to their minor child (we didn't) and fortunately we had video proving it.
                    A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

                    Comment


                    • #25
                      Quoth PepperElf View Post
                      Possibly previous experience with bosses who write people up anyway? I mean I've seen some stories just like that... employee does exactly what they're suppose to do but they get written up because the customer complained.
                      Most likely. I had bosses like that at the Drug Store From Hell. They told me "no returns without receipt". When a customer brought in a return without receipt, I told them what they said, customer threw a conniption, I called down manager, manager bent over backwards and gave customer the refund. Customer then reamed me out, manager then reamed me out and told me next time to give the refund.

                      Of course, next time there was a no-receipt return, and I gave it to the customer (like the manager told me to), then the manager ripped me a new one for that!!!

                      That was years before this site existed. I truly thought I was doing something wrong, like TonyDonuts' employees. Seeing so many others with similar stories tells me the problem lies higher up the ladder.
                      Last edited by XCashier; 05-25-2012, 12:26 AM.
                      I don't have an attitude problem. You have a perception problem.
                      My LiveJournal
                      A page we can all agree with!

                      Comment


                      • #26
                        Quoth TonyDonuts View Post
                        And, as an aside, "I did Task <fill in the blank> exactly the way you taught me, am I in trouble?" or some variant is a question I get asked at least once a day. What are they teaching in schools? Is it something in the water?
                        No, it's because us peons know that even if we do what management wants us to do, we'll get in trouble for it. Which is why I refuse to do anything that lets me make my own decisions, because I'll get in trouble for doing so. On the same token, I'll get in trouble for NOT making my own decisions so I can't win.


                        At least the SC didn't ask you to hold the tax off.
                        Eh, one day I'll have something useful here. Until then, have a cookie or two.

                        Comment


                        • #27
                          1st Choice Liquor does this. The law and policy says card and refuse the sale if not provided. However, the company wants every sale it can, and should a customer complain, management will cave, and then blame the console operator.

                          Comment


                          • #28
                            Quoth Jay 2K Winger View Post
                            You seem like that rare and valued creature known as an Awesome Manager With A Spine. We hope to keep you that way.
                            Let's fire up the cloning vat just in case...
                            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                            Acts of Gord – Read it, Learn it, Love it!
                            "Our psychic powers only work if the customer has a mind to read." - me

                            Comment


                            • #29
                              Quoth Kristev View Post
                              I keep my passport in my bag at all times (unless I'm using it as I. D.) for a reason. Why can't everyone else?
                              Quoth MoonCat View Post
                              Some of them do....but it's just such a huge inconvenience to expect them to actually take it out and show it to you!
                              Quoth KatherineB View Post
                              Kristev, ever had your bag lost/stolen? A passport is much more expensive to replace than a driver's license or other forms of id (at least in my neck of the woods).
                              And not everybody has a passport.
                              It's floating wicker propelled by fire!

                              Comment


                              • #30
                                Quoth RealUnimportant View Post
                                Heh heh... in an effort to alleviate my boredom at work, now, I came up with a little game. Anytime someone brings Dos Equis up to the counter, I tell them that they have untill I finish ringing them up to tell me at least TWO THINGS about The Most Interesting Man In The World (The things they say he does in his commericals).... if they can't I dub them 'Not Thirsty Enough' and they can't have it. I don't really NOT Sell it to them, but the look on their faces as they struggle to think of things is fun. =P

                                Comment

                                Working...